0
rich picture of
A
e civil servant
th
systemic
designer:
An emerging
context

Jonathan Veale M.E.S.,
Edmonton, Canada
M.Des...
Agenda
Introduction

Stewardship

Cultural
Challenge

Case Study

Future
Practice
Edmonton

Vancouver

Calgary

Montréal
Ottawa
Toronto
Introduction Stewardship

Cultural
Challenge

Case Study

Future
Practice

“Government and public service is too
important...
Introduction Stewardship

Cultural
Challenge

Case Study

Future
Practice

Civil Servant Systemic Designer – one
entrusted...
Introduction Stewardship

Cultural
Challenge

Case Study

Future
Practice

POD

ENERGY

ENVIRONMENT

NATURAL
RESOURCES
Introduction Stewardship

Cultural
Challenge

POD

ACTIVITIES:
Design research
Problem framing

Case Study

Future
Practic...
Introduction Stewardship

Cultural
Challenge

Case Study

Future
Practice

Public Interest

Decision
Competing Interests
Introduction Stewardship

Cultural
Challenge

Cre

ate

Case Study

Future
Practice

Cap

Del
ture

iver
Introduction Stewardship

Cultural
Challenge

Cre

ate

Decision

Case Study

Future
Practice

Del

Cap

ture

Competing I...
Introduction Stewardship

Cultural
Challenge

Case Study

Future
Practice

Centricity

Cre

ate

Cap

Del
ture

iver

Valu...
Introduction Stewardship

PEOPLE

Cultural
Challenge

Case Study

PROBLEM
SPACE

Future
Practice

ARTIFACT
Introduction Stewardship

Cultural
Challenge

Cre

ate

Decision

Case Study

Future
Practice

Del

Cap

ture

Competing I...
Introduction Stewardship

Cultural
Challenge

Case Study

Future
Practice

8 broad lessons for systemic design
practice wi...
Introduction Stewardship

Cultural
Challenge

Case Study

Future
Practice

1. Visualization as practiced by designers
is b...
Introduction Stewardship

Cultural
Challenge

Case Study

Future
Practice

2. We must develop fluency in articulating
the ...
Introduction Stewardship

Cultural
Challenge

Case Study

Future
Practice

3. We must seamlessly network and
integrate acr...
Introduction Stewardship

Cultural
Challenge

Case Study

Future
Practice

4. Systemic design and systemic futures
studies...
Introduction Stewardship

Cultural
Challenge

Case Study

Future
Practice

5. As part of the minority culture within
gover...
Introduction Stewardship

Cultural
Challenge

Case Study

Future
Practice

6. We must be honest and open about
cultural di...
Introduction Stewardship

Cultural
Challenge

Case Study

Future
Practice

7. The moment of shared understanding
coincides...
Introduction Stewardship

Cultural
Challenge

Case Study

Future
Practice

8. We are humble leaders, who cultivate
innovat...
Outstanding Questions...

What is the role of management in systemic
design practice? How is systemic government
structure...
Thank-you

References

Boyer B., Cook J.W., Steinberg Marco (2011) Recipes of Systemic Change. eBook. Sitra.
Boyer B., Coo...
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Veale presentation 11oct13

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Transcript of "Veale presentation 11oct13"

  1. 1. rich picture of A e civil servant th systemic designer: An emerging context Jonathan Veale M.E.S., Edmonton, Canada M.Des. Oslo, Norway October 11, 2013
  2. 2. Agenda Introduction Stewardship Cultural Challenge Case Study Future Practice
  3. 3. Edmonton Vancouver Calgary Montréal Ottawa Toronto
  4. 4. Introduction Stewardship Cultural Challenge Case Study Future Practice “Government and public service is too important for it to fail through lack of care; through the simple inability of yesterday’s funding model or accumulated political capital to simply continue into the future. While this is a challenge on an immense scale – an unknown-unknown in terms of problems – it does not mean that we should not take it on.” Dan Hill in Dark Matter and Trojan Horses: A Strategic Design Vocabulary
  5. 5. Introduction Stewardship Cultural Challenge Case Study Future Practice Civil Servant Systemic Designer – one entrusted with the public interest by duty and responsibility – who practices within the architecture of government, deploying systemic design methodologies towards the complex predicaments that societies faces. MINISTRY
  6. 6. Introduction Stewardship Cultural Challenge Case Study Future Practice POD ENERGY ENVIRONMENT NATURAL RESOURCES
  7. 7. Introduction Stewardship Cultural Challenge POD ACTIVITIES: Design research Problem framing Case Study Future Practice ENERGY TOPICS: ENVIRONMENT National and provincial energy policy Policy synthesis Integration of the regulatory system Futuring Climate change Integration Strategic & organisational risk Policy prototyping Capacity building/ coaching NATURAL RESOURCES Engagement & social licence Energy information & literacy Leadership & succession planning
  8. 8. Introduction Stewardship Cultural Challenge Case Study Future Practice Public Interest Decision Competing Interests
  9. 9. Introduction Stewardship Cultural Challenge Cre ate Case Study Future Practice Cap Del ture iver
  10. 10. Introduction Stewardship Cultural Challenge Cre ate Decision Case Study Future Practice Del Cap ture Competing Interests Legitimacy, Credibility iver Public Interest
  11. 11. Introduction Stewardship Cultural Challenge Case Study Future Practice Centricity Cre ate Cap Del ture iver Value Material Scale
  12. 12. Introduction Stewardship PEOPLE Cultural Challenge Case Study PROBLEM SPACE Future Practice ARTIFACT
  13. 13. Introduction Stewardship Cultural Challenge Cre ate Decision Case Study Future Practice Del Cap ture Competing Interests Legitimacy, Credibility iver Public Interest
  14. 14. Introduction Stewardship Cultural Challenge Case Study Future Practice 8 broad lessons for systemic design practice within government...
  15. 15. Introduction Stewardship Cultural Challenge Case Study Future Practice 1. Visualization as practiced by designers is both a powerful integrative tool and cognitive shortcut to inform executive decision-makers. Visualization should strive to translate between traditional public sector language and the citizens we serve.
  16. 16. Introduction Stewardship Cultural Challenge Case Study Future Practice 2. We must develop fluency in articulating the platitudes and nuances of complex policy. In this respect, framing must strive for context as well as depth.
  17. 17. Introduction Stewardship Cultural Challenge Case Study Future Practice 3. We must seamlessly network and integrate across the public and private spheres. This includes finding the people closest to complex problems. Networking is one pathway to integration.
  18. 18. Introduction Stewardship Cultural Challenge Case Study Future Practice 4. Systemic design and systemic futures studies are complementary methodologies. Both concern the anticipation and cocreation of the future. Both are concerned with robustness, resilience, adaptability and centricity in designing solutions.
  19. 19. Introduction Stewardship Cultural Challenge Case Study Future Practice 5. As part of the minority culture within government, must cultivate and service the needs of champions. Champions articulate the story to outsiders and interpret cultural differences. They give the designer an inside perspective to the institution, while the designer helps the champion to see the institution from an outsider’s view.
  20. 20. Introduction Stewardship Cultural Challenge Case Study Future Practice 6. We must be honest and open about cultural differences and how these impact the delivery of work. This reduces unproductive conflict and supports productive collaboration.
  21. 21. Introduction Stewardship Cultural Challenge Case Study Future Practice 7. The moment of shared understanding coincides with improved literacy and awareness of complexity. Systemic methodologies are tools for building integrity and cohesion around shared concerns.
  22. 22. Introduction Stewardship Cultural Challenge Case Study Future Practice 8. We are humble leaders, who cultivate innovation, transform the idea of value away from just efficiency, re-frame risk in context to opportunity, reconnect stewardship with decision-making and build trusted citizen experiences at many scales.
  23. 23. Outstanding Questions... What is the role of management in systemic design practice? How is systemic government structured? Might systemic design be better positioned at the boundary between government and the public? How might Alberta best grow systems-thinking within its education system?
  24. 24. Thank-you References Boyer B., Cook J.W., Steinberg Marco (2011) Recipes of Systemic Change. eBook. Sitra. Boyer B., Cook J.W., Steinberg Marco (2013) Legible Practises. Six Stories About the Craft of Stewardship. Sitra. Buchanan, R. (2010). Wicked Problems in Design Thinking. Design Issues, Vol. III (Number 5, Spring, 1992), 5-21. Capra, F. (1997) The Web of Life: A New Scientific Understanding of Living Systems, HarperCollins Flamingo, London. Gharajedaghi, J. (2006). Systems Thinking: Managing Chaos and Complexity: A Platform for Designing Business Architecture. London, Elsevier. Hill, Dan (2012). Dark Matter and Trojan Horses. A strategic design vocabulary. Streka Press. Hyde, Rory (Ed.) (2012) The Strategic Designer by Bryan Boyer in Future Practice: Conversations from the Edge of Architecture. Routledge 134-146. Meadows, D. (1999). Leverage Points: Places to intervene in a System. The Sustainable Institute, Hartland. McMullin, Jess (2011). TEDxPennQuarter 2011: Reinventing Government. Meadows, D. H. (2008). Thinking in Systems. White River Junction, Chelsea Green Publishing. MindLab (2011). How Public Design?. Copenhagen, Denmark: Web. Rittel, H., and M. Webber; (1973) Dilemmas in a General Theory of Planning pp 155-169, Policy Sciences, Vol. 4, Elsevier Scientific Publishing Company, Inc., Amsterdam, 1973 Ryan, Alex (2013). What is a system? Survey Paper Rykwert, J. (2004). The seduction of place, the history and future of the city. Oxford, NY: Oxford University Press. P. 3-9 Sevaldson, B. (2008). Rich Research Space. FORM akademisk 1(1).
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