Robert Anderson Christine Collet Robert Manes Renatta Calloway Josiah FlanniganPierce College - Business 250 Professor Warren June 11, 2012
CHAPTER 1 - EFFECTIVE AND ETHICALCOMMUNICATION AT WORK • Consider recipient • Put concepts into order Mastering • Produce an interactive barriers to atmosphere • Reform and revamp interaction organization structure • Educate and encourage loyalty
CHAPTER 2 - PROFESSIONALISM: TEAM MEETING,LISTENING, NONVERBAL, AND ETIQUETTE SKILLS • Take time to hear Handling • • Empathize Keep your association intact Team • Seek similar goals • Create avenues to resolve the Disputes difficulty • Collaborate
CHAPTER 3 - INTERCULTURAL COMMUNICATION Research cultural information Celebrate diversity Interacting Change your view on With Other similarity Understand your own Cultures beliefs and origin Don’t presume anything Find common ground
CHAPTER 4 - PLANNING BUSINESS MESSAGES • Purposeful Understanding • Persuasive the Writing • Economical Process • Audience Oriented
CHAPTER 5 - WRITING BUSINESS MESSAGES Three Steps to Success Research Organize Compose
CHAPTER 6 - REVISING BUSINESS MESSAGES Improving the Content and Sentence Structure of Your Message DesigningRevising for Revising for the Proofreadingconciseness clarity Document
CHAPTER 7 - ELECTRONIC MESSAGES AND DIGITALMEDIA Communicating with electronic Messages and digital Media Communicate Read, send, delete, Create messages efficiently and and/ or print the using multiple effectively. message. devices
CHAPTER 8 - POSITIVE MESSAGES • Think of the opening and closing first. • Turn commands into questions. RoutineRequest and • Include a thank you message and an Response action request. messages
CHAPTER 9 - NEGATIVE MESSAGES Negative News Strategies• Direct Strategy • State the problem up front. • Use when message will not be damaging. • Use when firmness is necessary.• Indirect Strategy • Give reasons first (buffer). • Explain the negative message. • Use to avoid surprise.
CHAPTER 10 - PERSUASIVE AND SALES MESSAGES • The use of verbal or written discussion to influence an individual’s actions or opinions. • The ability to present your information to the target audience so What is they will recognize the benefits of your argument.Persuasion? • Largely depends on your credibility and your ability to make the offer sound attractive to the target audience. • Persuasion is NOT coercion or trickery. • Establish credibility - to persuade a group of people you must Effective establish trust first. • Tie the facts to the benefits - gather solid information to support Persuasion your claim. techniques • Expect and overcome resistance - know the weakness in your argument and be prepared to counter with well supported facts.
CHAPTER 11 - REPORT AND RESEARCH BASICS Two Types of Business Reports Analyzing the Problem and Purpose• In informational reports, the writers • The number one point of any type of simply record the statistics and facts report is to understand the problem, or but do not include their opinions about the main purpose of the report. the facts stated in the report. • Problem statements can help the report• In analytical reports, the writers also writer fully understand the main gather statistics and facts; however, objective of the report, whether or not they also include their opinions in the the report is analytical or an report while attempting to persuade a informational report. reader to act or respond a certain way. • Scope and limitation statements can define what issues will be investigated. Also, scope and limitation statements help the audience better understand which problem or problems will be considered in the report.
CHAPTER 12 - INFORMAL BUSINESS REPORTS • Keep it short • Organize information Preparing for direct delivery • Include reaction to data Informal • Compose and present data logically Business • Discuss significance during data analysis Reports • Behave ethically and deliver nonbiased opinions
CHAPTER 13 - PROPOSALS, BUSINESS PLANS, ANDFORMAL BUSINESS REPORTSUnderstanding Business Proposals, Plans, and Formal ReportsProposals• RFP• Letter of Transmittal• Abstract SummaryBusiness Plan• Small business plan• www.sba.gov• Financial analysisFormal Business Reports• List of figures• Executive Summary
CHAPTER 14 - BUSINESS PRESENTATIONS Creating Effective Business Presentations • Nonverbal Messages • Professional Look • Move Around • Knowing your audience • Friendly vs. Hostile • Uninterested and Neutral • During the presentation • Controlling the material • Confidence