Relationship Capital Accounting For Your Success

Relationship Capital (RC) Accounting for Your Success

Agenda
The Problem and the Vision
Trends Creating the Relationship Economy
Is There a Good Way to Measure Relationships?
Measure in Accounting Terms?
Define a Relationship Capital Interaction
How Relationship Capital can Help Industry
Examples of Relationship Quality Innovation: RNIA and Four Groups

Current Standard for Trustworthiness Online

Our Vision for Your Relationship Capital

My 2003 Epiphany
Conducting 5 year CIO Study for DePaul University:
“ Many CIO’s struggle with building & managing effective business relationships.”
DePaul MBA Association Alumni Executive Panel:
Melissa Giovagnoli of Networlding asked me: “What is your #1 Value?”

Do You Take Relationship Capital?

Dilbert Makes The Case

Trends creating the Relationship Economy
From Transaction to Interaction
Markets are Conversations
Ubiquitous Internet Connectivity & Infostructure
Personal Branding: “We Are All Independent Contractors”
“ Hyper” Growth In On-line & Off-line Social Networking
21 st Century Skills and Rewards

Mechanical Skill versus Cognitive Skill

Science of Human Motivation

If then Rewards Work Well…

New Operating Model in 21 st Century

Results Only Work Environment

Is there a good way to measure relationships ?

What could we measure?

ac⋅count⋅a⋅bil⋅i⋅ty - acceptance of liability for the consequences of choices; consideration of the long-term effect of one’s actions.

bound⋅a⋅ries – limitations imposed to indicate what is permissible within one’s value system .

hon⋅es⋅ty - the quality of communicating and acting truthfully, stating facts and views as best as possible, both internally and to others.

re⋅spect – the positive feeling of esteem for self or for another.

re⋅spon⋅si⋅bil⋅i⋅ty - the sense that one’s own actions are the source or cause of outcomes; the ability to act without guidance or superior authority.

sup⋅port - the act of giving help, moral or psychological assistance, or advocacy, either to self or to another.

trust – the confident expectation of another’s reliability, or of one’s own reliability.

Would it be reasonable to look at these things in accounting terms? Asset Liability Transaction 1: I commit to delivering a report Transaction 2: I deliver the report 1 2

Can we quantify these measures?

If we can’t, are destined to revisit ...

Photo Credit: http://www.flickr.com/photos/christian_johannesen/355119666/

Mortgage Meltdown

Relationship Networking Industry Association ( www.RNIA.org ) lets you capture Relationship Capital.

Relationship Capital Interaction Process

How Relationship Capital Helps Our Industry “ My company can’t harness the networking explosion.” PROBLEM Measurement. “ RC lets companies harness the networking explosion.” RNIA brings Relationship Capital into the mainstream so that companies can measure the effect of the networking revolution that is transforming their businesses, and so that kids and adults can have fun keeping score of their networking successes. SOLUTION “ Networking is time-consuming: too many systems involved.” PROBLEM Time Savings. “ RC makes networking fast, all-inclusive and mobile.” RC streamlines relationship-building by introducing a common language and enabling people, products and business units to immediately share any data, any time, on any mobile device or computer. SOLUTION “ It’s hard to do business with my networking contacts.” PROBLEM B2B. “ RC makes commerce an integral part of networking.” RC puts products and business units into the networking mix, enabling universal B2B coupled with the ability to build Relationship Capital, and letting individuals easily conduct online commerce with their contacts. SOLUTION “ No one knows what success is in a networking sense.” PROBLEM Excellence. “ RC rewards the best behavior of people and companies.” RC ‘s simple and powerful point system makes it possible for people, products and businesses to be the best they can possibly be. A common language and approach help individuals and companies reach their full networking potential. SOLUTION

In RNIA’s infrastructure, apps can be created to capture Relationship Capital… Rob Peters

… for every industry and specialty…

… and presented in a practical Relationship Capital Account. Rob Peters Standard of Trust, Inc.

The Visual Team Builder makes this possible

It models relationships

C It predicts relationships in a networked context

C And offers tips on how to enhance existing interactions

C Think Tank Organization For Relationship Capital

C RMM-DTRT – defining roles and maturity of people in an organization

“ The RNIA, Four Groups, and Libertango Partners are an examples of entities innovating to drive improved performance for businesses in the relationship economy.”

Rob Peters Contact Info www.twitter.com/standardoftrust www.StandardofTrust.com [email_address] Cell: 708-819-8360

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Relationship Capital Accounting For Your Success

by Standard of Trust on Feb 18, 2011

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Relationship Capital Accounting For Your Success — Presentation Transcript