Introduction to Indian railways. History of indian railways.
Indian Railways Type Public Founded April 16, 1853, nationalized in 1951 Headquarters New Delhi Key people Union Railway Minister: Mamta Bannergy Minister of State for Railways (V): R. Velu Minister of State for Railways (R): Naranbhai J Rathwa Chairman Railway Board: J. P. Batra Area served India Industry Railways and Locomotives Parent Government of India.
Nature of demand
Railways are owned and managed by the Government of India.
Decentralized certain powers such as the General Managers of Zonal Railways are given to finalize tenders and contracts up to a value of 15 crores at their own level.
Adopted proactive strategies for railways aimed at income generation and cutting costs.
Cannot balance demand and supply
Growing Economic Burden
Investment in unremunerative projects
A series of developments in the 1990s
Contribution to GNP
Serve all sections of the society
During the times of war and natural calamities
Computerised Passenger Reservation Facility
Improved Signaling and other systems
Construction of bridges
Anti – collision devices
Basis of segmentation Segments Class wise / income wise 1 st class ac sleeper class, Ac 2 tier class car, Ac 3 tier sleeper class, Ac chair car, First class ordinary, Sleeper class ordinary, Chair car ordinary, General class ordinary Sex wise Ladies special trains Speed wise Mail, Express, Ordinary fast, Super fast, Luxury, Special. Distance wise Long distance, Medium distance, Short distance.
AUGMENTED BASIC POTENTIAL E X P E C T E D
Safety of passengers
Proper ticket dispensation and checking
First Class Waiting rooms
The railways have designed coaches with new layouts, having significantly higher capacity than the previous coaches.
Some of the innovative measure such as on-board entertainment and fast food facilities.
All trains on IR are identified by primarily through their numbers (either the 4-digit nationwide numbers or the zonal numbers for local passenger trains).
The most common way to name a train is by providing the endpoints of the train and the train class designation, e.g., Bangalore-Chennai Mail
INFORMATION CONSULTANCY ORDER TAKING SAFE CUSTODY HOSPITALITY EXCEPTION BILLING PAYMENT CORE
NTES — ('National Train Enquiry System')
various enquiry numbers such as 131 ,132 & 137
No special consultancy provided
Working hour are displayed at ticket windows
Railway Tourist Agents
Various aspects such as the surrounding, infrastructure, appearance, speaking tone etc.
centralized Training Institutes (CTIs)
foreign training every ten years
Interlocking and signaling system
CCTV and smart video cameras
Railway Protection Force
Loss of tickets
lost property in trains
Install doorframes and hand-held metal detectors,
Age of the passenger
local post office, petrol pumps ,ATMs
Public grievances redressal
Procedure for theft of passengers luggage
Dynamic Pricing Policy
Fully Air-conditioned Garib Rath
Largest rail network in Asia and the world’s second largest.
Routes cover a total length of 63,140 km (39,233 miles).
6,856 numbers of stations
Reduction in Fares
Proliferation Of Ticketing Facility
Frequent Travellers Scheme
(“Enabling the promise”) INTERNAL MARKETTING EXTERNAL MARKETTING (“Setting the promise”) SERVICE FIRM EMPLOYEES CUSTOMER INTERACTIVE MARKETTING (“Delivering the promise”)
Loading / Unloading process
Arrive at Railway station Standing in Ticket line Get the ticket Pay for the Tickets Enter details in computer Ticket’s print-out Get in to the train Record it in a Record Sheet Give the Tickets Collect the Tickets from the Station Receive the Payment Get Down at Destina-tion Blueprint of Traveling in Train Report it at the station Line of interaction Line of visibility Line of internal interaction
Reservation and booking center
Tickets or passes issued
Economic fares suiting needs of all classes
Improved performance of the Indian Railways since past few years