How to Get an Upgrade on your HotelPresentation Transcript
Ross Moffat is a travel enthusiast and writes forluxury hotel site Crisp White Sheets home to itslatest hotel at Gilpin Lodge*
** Communication is crucial in winning a hotelupgrade; both in how you communicate directly tothe hotel and how you intend to communicate withyour friends, family and wider social network.*Talk of your excitement to stay at the hotel andbuild up the visit as a substantial experience andsomething you have been looking forward to for along time.*This gives the impression that you will likelypromote your stay (and its quality) across a numberof channels to a wider audience of people.
** Always enquire and book over thephone rather than using websites.*Whilst the price will remain staticonline, speaking to a person overthe phone allows you to negotiate abetter deal.*Enquire about special deals or dailyrates and see if you can get abetter deal from a hotel keen tobook up empty rooms.
** It may seem risky but you’d be surprised howeffective it can be in securing a cheaper hoteldeal.*Try your luck on the day and try to negotiate acheaper deal.*Hotels are keen to operate at full capacity and areunlikely to turn away business even if your offer isbelow their standard rate.
**It’s important when attempting to negotiatean upgrade or cheaper rate that you arespeaking to the correct person.*Make sure you talk to someone with theknow-how and the authority to offer you anupgrade or discount.*Speak directly to the concierge and build up arelationship with as many staff members aspossible boosting your chance of getting amore personalised or preferential service.
**A handy tip for boosting your chances ofbetter service is to tip before your visit.*Waiters and housekeeping staff expect atip after your stay but by choosing to tipbefore your visit shows that you areconfident and assured in the level ofservice and will likely guarantee that youreceive the best service at the hotel.*You may even get some freebies oradditional amenities.
**It may be seen as a cliché but hotels are more likely togive out discounts, upgrades or special deals for guestsstaying for a special event or occasion.*Whether it is birthdays, weddings, engagement partiesor anniversaries by tying your stay to an event you willhave a far higher chance of getting an upgrade ordiscount.*Let the hotel know well in advance of your stay whatspecial occasion you are celebrating giving themplenty of time to sort out any arrangements.*Don’t be shy to promote your special occasion inemails or comments – you can even outright ask for anupgrade. You’d be surprised how often that works!