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CRM - A barrier to exit

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  • 1. Market share is paramount. Lifetime share of customer is even more valuable.
  • 2. What? How? When? When?
  • 3. Most valuable asset in business The only tangible asset Experience and track record are intangible assets
  • 4. Quality contacts in your CRM gets you: 1. More repeat client transactions 2. Referrals will likely come your way **You need to keep in touch with these contacts over time and do so in the right ways.
  • 5. The Top Four Ways to Grow Your CRM Database
  • 6. (1) Do inventory of your professional and personal network Take time to think of everyone you know who aren't currently in your database
  • 7. * Family members, * Friends, * Colleagues, * Neighbors , * Business professionals like- contractors, mortgage brokers, lawyers, vendors etc. * Influential Circle
  • 8. (2) Build client loyalty, meet new people 1. Hosting client appreciation parties 2. Client appreciation events 3. Create Festive invites 4. Conduct Educative seminars
  • 9. All events should be an ongoing part of your real estate marketing plan. Send out personalized email invitations With CRM it takes short time.
  • 10. (3) Introduce yourself to businesses 1. Other business professionals can be a great source of referrals for you 2. Make an effort to introduce yourself to those who don’t know you yet.
  • 11. 3. A business-to-business referral source can generate dozens of referrals. 4. When you reach out to other professionals, make sure conversation with them isn’t all about you. 5. Make a concerted effort to learn about what they do.
  • 12. (4) Long-lost contacts Initiate call to your lost contact Use a script for the calling Use your professional written monthly e-Newsletter to keep in touch
  • 13. CRM works like this: • Identifying your profitable customers. • Asking them what they value. • Regularly communicating with them. • Concentrating on building the relationship. • Remember that CRM is about the customer, not about you.
  • 14. CRM creates a "barrier to exit"

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