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Social Illawarra Economic Gardening Prese

Social Illawarra Economic Gardening Prese

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  • 1. Economic Gardening @leighjewiss Illawarra
  • 2. What Will We Learn Tonight? • The 5 W’s • Who - deep dive to understand who are your customers • What - the content - how to find it and make it • When – creating the maximum impact • Where - understanding social media and where your customers are so your not wasting your time • Why - what is the purpose and outcome of businesses using social media/having an online presence, trying to achieve. • Future Trends in Digital and Retail Marketing • The Digital Enterprise Program
  • 3. WHY
  • 4. Then and Now – Why you need an online presence
  • 5. WHY YOU need an Online Presence? 30% 12% 28% 56% 0% 10% 20% 30% 40% 50% 60% Small Business using social media Small Business using social believe it will help to increase sales in the next 12 month Discounts and giveaways are the key reasons why consumers follow brands however only 28% of small businesses that have social media sites offer such incentives SMEs using social media were likely to see a revenue rise** Source: 2013 Yellow Social Media Report – Sensis , **MYOB Business Monitor
  • 6. Why use Social Media? • Why you should be using social media? • Source for new customers • Can increase your business’ reputation • Provides Social Proof • Showcase your products/services • Bring in more traffic (web/store) • Connect and communicate with your clients/customers • Provides another communication platform for people to use that they are comfortable with eg teens/Instagram, business people/LinkedIn/Twitter,
  • 7. Focus On The WHY People Buy From YOU! Inspired by:
  • 8. Q’s to Ask About the Why - What to Do Next? • Why do people use your service/buy your products? • What makes you different from your competitor? • What is your experience/skills? • What ‘perception’ do you want to portray? • What will be your voice? Your tone? (Business/Personal) • What will you look like? (Bright, Professional, Strong, Soft, Caring, Inspiring, Bold) • Does this match your ideal audience? Your target market? • What are you trying to achieve? • Awareness • Engagement • Purchasing • Advocacy
  • 9. WHERE
  • 10. The Social Media Landscape
  • 11. Where of Social Media
  • 12. Name the Top 5 Social Media Platforms (in Australia, based on users) Source: Frank Media – Social Media Statistics Australia – May 2014 FACEBOOK – 13,200,000 YouTube – 12,750,000 – 6,200,000 LinkedIn – 3,650,000 Tumblr – 4,850,000
  • 13. Social Media - The Next Top 14 6. Blogspot – 2,900,000 7. Twitter - 2,500,00 Active Australian Users 8. Instagram - 1,600,000 Active Australian Users 9. TripAdvisor– 1,400,000 10. SnapChat – 1,070,00, 11. Flickr – 760,000 12. Pinterest – 390,000 13. Yelp – 185,000 14. MySpace – 175,000 15. Reddit – 170,000 16. Google Plus – approx 65,000 17. StumbleUpon – 55,000 18. Foursquare – 33,000 19. Digg – 22,000 Source:
  • 14. Where are your customers? Here are some of our surprising findings: • Facebook still skews young, but the 45 to 54-year-old age bracket has seen 45% growth since year-end 2012. Among U.S. Internet users, 73% with incomes above $US75,000 are on Facebook (compared to 17% who are on Twitter). Eight-six per cent of Facebook’s users are outside the U.S. • Instagram: 60-eight per cent of Instagram’s users are women. • Twitter has a surprisingly young user population for a large social network — 27% of 18 to 29-year-olds in the U.S. use Twitter, compared to only 16% of people in their thirties and forties. • LinkedIn is international and skews toward male users. NOTE: B2B • Google+ is the most male-oriented of the major social networks. It’s 70% male. • Pinterest is dominated by tablet users. And, according to Nielsen data, 84% of U.S. Pinterest users are women. • Tumblr is strong with teens and young adults interested in self-expression, but only 8% of U.S. Internet users with incomes above $US75,000 use Tumblr. Source: Business Insider Australia, 2014
  • 15. WHAT
  • 16. Content Generators
  • 17. What is Content? • Articles • Books/eBooks • Brochures/manuals • Case Studies • Information Guides • Microsites/Web Pages • Online Courses • Podcasts/Videocasts • Presentations • Product Data Sheets • Reference Guides • Resource Libraries • RSS/XML Feeds • Videos • Visual Content • Webinars/Webcasts • White Papers • Workbooks • Status Updates • Comments • Events/Marketing Rule: Content should to be able to communicate and engage with your customers
  • 18. Who Does the WHAT Well? • What Lorna Jane does better than most brands is live (and effectively communicate) its philosophy, or reason for being - 'Move Nourish Believe'; so much so it has become a key content driver for the company. • Its standalone Move Nourish Believe website essentially acts as the brand's content hub - it features heaps of articles of interest and relevance to its target audience (i.e. it doesn't just bang on about Lorna Jane products but covers topics such as healthy eating, skincare, lifestyle and motivation, plus profiles of Lorna Jane 'active living advocates'); plus forums,videos, healthy recipes and details regarding Lorna Jane events. • Social media platforms such as Facebook (close to 900,000 likes), Twitter (23,500 followers), YouTube(where its videos continue to rack up multiple of thousands of views), Tumblr (for daily doses of inspiration and motivation), Instagram (180,000+ followers) and Pinterest (17,000 followers). • The brand also has a free iPhone app that "Track your runs, walks and cycles via your iPhone GPS while you move to live an active life". Source:
  • 19. Creating a Community
  • 20. Online Stores Done WELL
  • 21. Be careful with Social Media, the WHAT not to do’s..
  • 22. …think about how it could go wrong…. • J.P. Morgan thought it could engage its consumer base through an enlightening Twitter Q&A session. Except they were completely ignorant of what their brand represented to the trolling masses of the Internet. Even respected journalists joined in on six hours of harassment fun. enlightening-twitter-qa-session-except-they-were-completely-ignorant-of-what-their-brand-represented-to-the-trolling-masses-of-the-internet-even-respected-journalists- joined-in-on-six-hours-of-harassment-fun-8
  • 23. …… ensure your sincerity…… • At least 53 people died in New York as a result of the storm. • Thousands of homes and an estimated 250,000 vehicles were destroyed during the storm. • Economic losses across New York were estimated to be at least $18 billion
  • 24. …...because others will notice! Cooking site Epicurious thought they could help people chill out about the Boston Marathon bombing by promoting some recipes on Twitter. Brands have made inappropriate marketing jokes on Twitter before, but Epicurious raised the bar. 'Whole-grain cranberry scones!' chill-out-about-the-boston-marathon-bombing-by-promoting-some-recipes-on-twitter-brands-have-made-inappropriate-marketing-jokes-on-twitter-before-
  • 25. Fine Tuning the What & the Where 4.3 times more likes than the average post (of the 100 posts we analysed on the Caterpillar page) Source:
  • 26. Fine Tuning the What & the Where
  • 27. Fine Tuning the What & the Where 5 times more likes than the average post (of the 100 posts we analysed on the Stobart Group page) Source:
  • 28. Fine Tuning the What & the Where Source: 16 times more likes than the average post (of the 100 posts we analysed on the Simply Business page)
  • 29. Fine Tuning the What & the Where Source: 12 times more likes than the average post (of the 100 posts we analysed on the Screwfix page)
  • 30. Discounts
  • 31. Recommendations
  • 32. Rule of Thumb – The Schedule
  • 33. Focus your Social Media on….. • Become THE expert in your field • Create by: • Create a blog • Create a newsletter • Can you make an ebook? • Can you make a video review? • Can you create a community? Add value to your customers (give them a reason to connect, follow and become your marketing army for your brand)
  • 34. Where to Find the What • Gmail Alerts • All Top • Online Forums • Industry Magazine Articles • Competitor • Your Fans/Followers
  • 35. WHO
  • 36. Who are your social media customers? • Describe your customer persona • What you they look like? • Demographic, Gender • What do they like? • Style, Trends • What are their hobbies? • What do their lives look like? • Who is actually using your product? • Are you marketing to the decision maker/influencer?
  • 37. Oh no! Were using the Back Up Slide
  • 38. Meet Gordon
  • 39. WHEN
  • 40. Is this your current digital strategy?
  • 41. Scheduling the When
  • 42. Kapost’ Content Pillar Approach
  • 43. When - the Digital Strategy?
  • 44. Be Aware of the WHEN
  • 45. Be very aware!!
  • 46. BONUS Who WHO (Company’s Edition)
  • 47. Who – Company’s Edition
  • 48. Who has access to your Social Media? British entertainment retailer HMV lost complete control of its social media team, when rogue members used the account to childishly live- tweet a massive firing at the company. media-team-when-rogue-members-used-the-account-to-childishly-live-tweet-a-massive-firing-at-the-company-5
  • 49. What happens when things go wrong?
  • 50. Because it might (& probably will)
  • 51. Who – Company’s Edition • Social Media Policy/Playbook • Employee Access • Account Management • Acceptable Use • Conduct • Content • Security • Legal Issues CHECK OUT:
  • 52. Future Trends
  • 53. NOT Future Trends But NOW Trends Your Mobile will control the world • Second screen engagement • Examples Ikea, American Apparel, Disney • Integrated Shopping Experience • Walmart’s Scan and Go • Apple’s iBeacon • Geo-fencing - Location base triggers eg McDonalds offering a offer • Audi Self-Parking Car
  • 54. NOT Future Trends But NOW Trends Integration
  • 55. NOT Future Trends But NOW Trends Individualism
  • 56. 10 Tips for Understanding Social Media 1. It takes time and patience to build a Social Media audience – it does not happen overnight 2. Social Media is not free – it takes time and effort 3. Understand different channels have different audiences 4. Use social media for social proofing 5. Numbers don’t matter – content is king!
  • 57. Tips for Understanding Social Media 6. Update regularly, give me a reason to visit/follow you 7. Decide how public or private you want to be 8. A picture says a thousand words – be visual 9. Understand that Social Media is a channel for conversation – if you wouldn’t say it/do it in real life, don’t do it on Social Media 10. There is no such thing as temporary on Social Media Inspired by
  • 58. WECAP • Have a clear understanding of what you want your online presence to be • Understand your goals • Sales, updates, promotion, engagement, brand awareness • Understand your communication channels • Where are your customers? Not sure – ask them? • Where are your new customers? • Think how to ‘Feed the Hungry Beast’ • What are you strengths?, Your knowledge?, Your experience? • Why do people buy from you and how can you highlight that? Capture and transfer that online? • Do don’t join every social media channel! • Social media = two way conversation
  • 59. WECAP – Part 2 Source:
  • 60. Where to find this presentation
  • 61. Where to find more information
  • 62. Why You Should be Online • Internet Live Stats •
  • 63. WHO? Thank You Leigh Jewiss Digital Enterprise Program Coordinator Regional Development Australia Illawarra Ph: 4227 4500 Eml: @leighjewiss @rdaillawarra