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1.introduction to pom

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  • 1. INTRODUCTION to management Agenda!!  Definition of management  Functions of Management  Characteristics of Management  Professional Qualities –Manager  Understand Importance of Management Principles Of Management (Anand Choudhary) 1
  • 2. POM-Principle… Why ?? What is a principle? Who defines them and How are these formed? Why are these principles required? Are there any validations/thumb rules for laying down these principles? Do principles change? If so -What are the factors lead to changes? Principles Of Management (Anand Choudhary) 2
  • 3. POM-Principle… What is a principle?  It’s a fundamental truth or at least believed to be true at a given time Who defines them and How are these formed?  Each one of us have some other principle  Depending upon the situation the person in- charge defines Principles Of Management (Anand Choudhary) 3
  • 4. POM-Principle…(contd) Why are these principles required? Are there any validations/thumb rules for laying down these principles?  Guide (shows a direction) through to achieve the desired objective/goal and to overcome complexities  There cannot a thumb rule principles, they are all based on thought process, experience and the need of that situation/time Principles Of Management (Anand Choudhary) 4
  • 5. POM-Principle…(contd) Do principles change? If so -What are the factors lead to changes?  Some facts are universal eg: Archimedes principles- which never change  However, managerial principles change with the need of hour- could be due to internal or external market forces eg: Jet Airways - retrenchment issue Principles Of Management (Anand Choudhary) 5
  • 6. What is Management ? What do we mean by “Manage” & “Management”? Who is responsible for Management? What does a manager do? Why is management required? Principles Of Management (Anand Choudhary) 6
  • 7. What is Management ? “Manage” & “Management” Manage:  Art of getting things done  Actions performed in pursuit of a objective/goal eg; "Who is overseeing this project?“ Management:  Act of Managing an objective/goal (Project Manager)  People/Technique/ Practice involved in managing or controlling  Who is responsible for Management?  Each and everyone in responsible Principles Of Management (Anand Choudhary) 7
  • 8. What is Management ? (contd) What does a manager do? The one who manages the operations and has all the required organized knowledge of science..i.e :POM Why is management required? To attain desired objective with minimum cost and optimum use of resources Simplify complexities through :plan, direct, act , control Principles Of Management (Anand Choudhary) 8
  • 9. Definition of Management Management is a process of  Forecasting  Planning  Organizing  Controlling various activities, people, products etc. to achieve a desired goal in the best and the cheapest way Principles Of Management (Anand Choudhary) 9
  • 10. Class Exercise Open a retail mobile shop in a small town with post sales services from the same outlet. (Assume the shop space could be provided at a location of preference) 1. Define your requirements 2. Manage Operations 3. What ‘s Next??... post step 2 Let us discuss the approach!! Principles Of Management (Anand Choudhary) 10
  • 11. Functions of Management Observation Key elements in the process  Planning –Know the objective then plan for What, When, How and Why and at what cost  Organized- How is work distributed. Departments /Sections  Staffing –Right person at right place  Communication- Internal/External  Co-ordinate, control and direct  Motivation  Decision making These are all management functions Principles Of Management (Anand Choudhary) 11
  • 12. Characteristics Of Management (contd)  It is an ACTIVITY and an ART of getting things done using logical, personal skills. Manager must posses the required scientific knowledge to be able to deliver the expectations  It is a continuous process . Management cannot be static  Management is the mirror of the organizations leadership quality  Linked to defined objectives/goals mainly to maximize profit Principles Of Management (Anand Choudhary) 12
  • 13. Characteristics Of Management (contd)  Required universally across all industries and departments , levels  Management is a must for every enterprise  Every business needs a direction- This is given by management  Management is the decision making engine Principles Of Management (Anand Choudhary) 13
  • 14. Characteristics Of Management Art as well as science  Maximizing Profit Management is an activity  Decision Making Continuous Process  Profession Achieving Pre-Determined  Universal Application Objectives  Getting things done Organized Activities  Team work Factor of Production  Management as a career System of activity  Direction & Control Management is a discipline  Dynamic Purposeful Activity  Needed at all levels Distinct Entity  Leadership quality Principles Of Management (Anand Choudhary) 14
  • 15. 15Principles Of Management (Anand Choudhary)
  • 16. Definition of Manager A Manager is a person who  Plans  Organizes  Leads and controls human, financial and information resource etc in the most efficient and effective pursuit of specified organizational goal. Principles Of Management (Anand Choudhary) 16
  • 17. Qualities of a Manager Intellectual skills Technical skills Human Skills  Ethical skills  Interactive skills  Emotional skills Communication skills Principles Of Management (Anand Choudhary) 17
  • 18. Qualities of a Manager (contd) Intellectual skills  Logical thinking  Able to understand the impact/s of problem and probable causes  Problem solving  Ability to breakdown problem statement into issues and identify the cause in order to solve it Principles Of Management (Anand Choudhary) 18
  • 19. Qualities of a Manager (contd) Technical skills  Ability to guide and train team member to perform a task  Must posses t he required technical skill set to be able to take informed decisions  Technical skills helps the manager understand the areas of impact Principles Of Management (Anand Choudhary) 19
  • 20. Qualities of a Manager (contd) Human Skills  Ethical Skills  Ability to discriminate right and wrong  Interactive skills  Effective communicator  Few skills – Influencing, motivation, bargaing, discipline, conflict Resolution Principles Of Management (Anand Choudhary) 20
  • 21. Qualities of a Manager (contd) Emotional Skills  Manager needs to manage people –Hence must be emotionally smart  Must be able to have good interpersonal relation  Ability to identify and handle feeling and channelize the emotional energy into motivation to drive towards the objective Principles Of Management (Anand Choudhary) 21
  • 22. Qualities of a Manager (contd) Communication Skills  Understand what to communicate , when , to whom  Medium of communication : When to email/call/ personal meet etc. Principles Of Management (Anand Choudhary) 22
  • 23. ‘M’s of any business MANAGEMENT MAN MONEY MATERIALS MACHINES METHOD MOTIVATION MARKETSManagement is on TOP!! Principles Of Management (Anand Choudhary) 23
  • 24. Importance Of Management Management has to Accomplish Group goals  Optimum Use of resources  Realignment of business model/unit  Quality of decision impact performance  Integrate various interests  Ensure organizations stability Counter Changes – Internal & external  Internal- Attrition  External- Changes caused due to market conditions (US slowdown impact on IT and exports) Principles Of Management (Anand Choudhary) 24
  • 25. Importance Of Management ..(contd) Effective utilization of business Management directs the organization Day-day functioning  Tackle problems to enhance performance  Ensure harmony between internal teams (workers) and external forces (customers , vendors)  Resource development  Drive innovation Principles Of Management (Anand Choudhary) 25
  • 26. Administration and Management Principles Of Management (Anand Choudhary) 26