In a few words WebRTC (Real Time Communications) will be the next big thing in terms of unified communications during the next years. Web browser will be able to manage voice and video in a native way. During 60 minutes, Elías Pérez, Antón Román and Iago Soto will talk about their vision about this technology and how is the best way to implement WebRTC in the legacy and VOIP networks of corporations and telcos. Elías Pérez Carrera Iago Soto Mata Antón Román CEO CMO CTO @epcarrera @iagosoto @antonroman email@example.com firstname.lastname@example.org email@example.com
Agenda - Introduction to HTML5 and WebRTC - Network architecture - Tech challenges - Application cases - Demos - Identity Management - Questions and answers
HTML5 and WebRTC. Standards Two main players: ● IETF RTCWeb WG ( Internet world) ● W3C WebRTC WG (web world) Drafts: WebRTC 1.0 Real-time Communication Between Browsers WebRTC MediaCapture The WebSocket API draft-ietf-rtcweb-data-channel draft-ietf-rtcweb-jsep draft-ietf-rtcweb-rtp-usage ... etc ... Just a few days ago !!!
HTML5 and WebRTC. Increasing interest
HTML5 and WebRTC. Advantages Opensystems, with no propietary implementations ¡No plugins! Multi-platform... and multi-device!
HTML5 and WebRTC. Application casesSoftware is going to migrateto WEbRTC like collab apps
HTML5 and WebRTC. Application casesAnd Click2call will be a trend inCRM or marketing websites
Architectures. Browser to browser Any browser will have capabilities to call any other with RTC.
Architectures. SIP interconnection SIP to WebRTC gateway will be implemented for interconnection.
Architectures. PABX interconnection
Tech challeges. Codecs G711a/u (RFC 3551): supported by all the devices. Needs to use a lot of bandwidth. DTMF tones (RFC 4733, updates RFC 2833): needed for interactions with several systems (for instance IVRs). Opus (RFC 6716): bitrate variable, low latence and high quality for human voice and music. Specially designed for real time communications. In order to interact with VoIP systems, in several scenarios, it will be needed transcoding or interworking of DTMFs (RFC 4733-> INFO, RFC 4733-> in-band, etc). And this only for audio... ... battle in vídeo VP8 vs H264
Tech challeges. SRTP vs DTLS-SRTP VoIP devices implement normally RTP encryption using SRTP. They share the key in the SDP protocol. DTLS-SRTP implements a new method to manage the SRTP key. This is done using DTLS, a version of TLS based on datagrams.
Tech challeges. NAT. STUN and ICEBrowsers are allways behind NAT and Firewalls, so itsdifficult to exchange packets in real time.The user want a seamless communication, with no problems(similar to Skype).It is needed to found a "way" for RTP/RTCP traffic,independent to the architecture..ICE, makes possible (using STUN and TURN, protocols) todiscover y to choose the addresses that are going to be usedto exchange packets.ICE was a difficult protocol to implemnt and had to be definedduring some years.
Tech challeges. Media negotiationUses SDP for negotiating media.Classic negotiation offer-answerThere is a draft IETF: SDP for the WebRTC / draft-nandakumar-rtcweb-sdp-00Example SDP: | v=0 | o=bob 16833 0 IN IP4 0.0.0.0 | s= | t=0 0 | a=ice-ufrag:c300d85b | a=ice-pwd:de4e99bd291c325921d5d47efbabd9 | a2 | a=fingerprint:sha-1 | 99:41:49:83:4a:97:0e:1f:ef:6d:f7:c9:c7:7 | 0:9d:1f:66:79:a8:07 | | m=audio 49203 RTP/AVP 109
Tech challeges. Signalling. OptionsWebRTC does not define how to manage signallingThere are some possibilities ● XMPP / Jingle ● SIP ● Protocol ad-hoc that manages SDPsQuobis chooses SIP: ● "Standard": NGN networks are supported by SIP ● "Interoperable": its possible to connect to everything!!! ● "Powerful": allows to build apps over itExisiting SIP implementations: ● sipML5: first implementation available ● JsSIP: authors of the draft-ibc-sipcore-sip-websocket
Introduction to QoffeeSIP + SIP = Interconnection of browsers with SIP legacy devices.
Tech challeges. Adoption. Browsers Really involved in WebRTC First stable versions (for desktop) Implements PeerConnection, GetUserMedia, etc.. Involved, working more slowly than Chrome Implements part of the API Iniciative Firefox OS for mobiles Involved in WebRTC First stable versions (for desktop) Implements PeerConnection, GetUserMedia, etc..
Tech challeges. Adoption. Browsers Unknown roadmap, patents involved Important for smartphones and tablets Involved in WebRTC Suggestion and proposal that do not fit with the standard There is a plugin developed by Google (Chrome Frame) Developed by Ericsson labs First browser with WebRTC in mobiles (without Websockets) Beta version for developers.
Tech challeges. Security.Media access: must be allowed by the userModels of allowance: ● Access to cam and mic in a unique session ● continuous access to cam and mic ● Accesses based on users: ○ Allow calls just to an user ○ Allow calls to known usersLED to show that camera o mic are been usedAutomatic off in case of not attendance (change of window)Defined in draft-ietf-rtcweb-security
Tech challeges. Monitoring It is possible to monitor all the traffic, similar to standard SIP. Similar to SIP over TLS, if WSS is used (secure Websockets) monitorization should be done at the edges (most usually in the server). We have modified the monitoring tools in order to see websocket traffic.
Case studies. Applications Telcos Corporaciones SP / Social media Fabricantes
Case studies. Applications Telcos ● Webphone for existing customers ● Integration in NGN and IMS ● Inbound channel for corporate customers ● Alternative to calls from mobiles
Case studies. Applications Corporations ● Inbound Click to call. New channel. ● Can be deploy by ourtsourcers ● Calls in internal directories ● Multiconferences. ● Integration with legacy systems
Case studies. Applications SP / Social media ● Social networks -> next MVNOs ● New services for webs managing IDs ● ISPs will offer UC modules/widgets ● Entertainment: chats, etc...
Case studies. Applications Manufacturers ● Online gaming ● Set-top-boxes and web TV ● Gateways WebRTC to IPBX ● Mobile device manufacturers
Demo. TalkSetup Join a demo of WebRTC at http://TalkSetup.quobis.com
Demo. TalkSetup backend Easy to manage WebRTC calls and users.
Tech challenges. Identity management Makes possible to be sure of the identity using a third party Adds a second factor of authentications because we validate the device (smartphone or PC) and the credentials are introduced ciphered in a SIP signalling packet.
Tech challenges. Identity management
Tech challenges. Identity management
Tech challenges. Identity management Agents can be sure of the identity of the person who is calling.
Demo. IdentityCall Demo using national electronic ID card.
What we have learned ● Voice traffic is going to be thru web ● Browsers are the new endpoints ● A website of a company can be the call center ● Telephone number is not important ● Security, identity a privacy is very important ● New business opportunities
Any questions?Elías Pérez Carrera Iago Soto Mata Antón Román CEO CMO CTO @epcarrera @iagosoto @firstname.lastname@example.org email@example.com firstname.lastname@example.org