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Questionmark Breakfast Briefing: London, September 2012
Questionmark Breakfast Briefing: London, September 2012
Questionmark Breakfast Briefing: London, September 2012
Questionmark Breakfast Briefing: London, September 2012
Questionmark Breakfast Briefing: London, September 2012
Questionmark Breakfast Briefing: London, September 2012
Questionmark Breakfast Briefing: London, September 2012
Questionmark Breakfast Briefing: London, September 2012
Questionmark Breakfast Briefing: London, September 2012
Questionmark Breakfast Briefing: London, September 2012
Questionmark Breakfast Briefing: London, September 2012
Questionmark Breakfast Briefing: London, September 2012
Questionmark Breakfast Briefing: London, September 2012
Questionmark Breakfast Briefing: London, September 2012
Questionmark Breakfast Briefing: London, September 2012
Questionmark Breakfast Briefing: London, September 2012
Questionmark Breakfast Briefing: London, September 2012
Questionmark Breakfast Briefing: London, September 2012
Questionmark Breakfast Briefing: London, September 2012
Questionmark Breakfast Briefing: London, September 2012
Questionmark Breakfast Briefing: London, September 2012
Questionmark Breakfast Briefing: London, September 2012
Questionmark Breakfast Briefing: London, September 2012
Questionmark Breakfast Briefing: London, September 2012
Questionmark Breakfast Briefing: London, September 2012
Questionmark Breakfast Briefing: London, September 2012
Questionmark Breakfast Briefing: London, September 2012
Questionmark Breakfast Briefing: London, September 2012
Questionmark Breakfast Briefing: London, September 2012
Questionmark Breakfast Briefing: London, September 2012
Questionmark Breakfast Briefing: London, September 2012
Questionmark Breakfast Briefing: London, September 2012
Questionmark Breakfast Briefing: London, September 2012
Questionmark Breakfast Briefing: London, September 2012
Questionmark Breakfast Briefing: London, September 2012
Questionmark Breakfast Briefing: London, September 2012
Questionmark Breakfast Briefing: London, September 2012
Questionmark Breakfast Briefing: London, September 2012
Questionmark Breakfast Briefing: London, September 2012
Questionmark Breakfast Briefing: London, September 2012
Questionmark Breakfast Briefing: London, September 2012
Questionmark Breakfast Briefing: London, September 2012
Questionmark Breakfast Briefing: London, September 2012
Questionmark Breakfast Briefing: London, September 2012
Questionmark Breakfast Briefing: London, September 2012
Questionmark Breakfast Briefing: London, September 2012
Questionmark Breakfast Briefing: London, September 2012
Questionmark Breakfast Briefing: London, September 2012
Questionmark Breakfast Briefing: London, September 2012
Questionmark Breakfast Briefing: London, September 2012
Questionmark Breakfast Briefing: London, September 2012
Questionmark Breakfast Briefing: London, September 2012
Questionmark Breakfast Briefing: London, September 2012
Questionmark Breakfast Briefing: London, September 2012
Questionmark Breakfast Briefing: London, September 2012
Questionmark Breakfast Briefing: London, September 2012
Questionmark Breakfast Briefing: London, September 2012
Questionmark Breakfast Briefing: London, September 2012
Questionmark Breakfast Briefing: London, September 2012
Questionmark Breakfast Briefing: London, September 2012
Questionmark Breakfast Briefing: London, September 2012
Questionmark Breakfast Briefing: London, September 2012
Questionmark Breakfast Briefing: London, September 2012
Questionmark Breakfast Briefing: London, September 2012
Questionmark Breakfast Briefing: London, September 2012
Questionmark Breakfast Briefing: London, September 2012
Questionmark Breakfast Briefing: London, September 2012
Questionmark Breakfast Briefing: London, September 2012
Questionmark Breakfast Briefing: London, September 2012
Questionmark Breakfast Briefing: London, September 2012
Questionmark Breakfast Briefing: London, September 2012
Questionmark Breakfast Briefing: London, September 2012
Questionmark Breakfast Briefing: London, September 2012
Questionmark Breakfast Briefing: London, September 2012
Questionmark Breakfast Briefing: London, September 2012
Questionmark Breakfast Briefing: London, September 2012
Questionmark Breakfast Briefing: London, September 2012
Questionmark Breakfast Briefing: London, September 2012
Questionmark Breakfast Briefing: London, September 2012
Questionmark Breakfast Briefing: London, September 2012
Questionmark Breakfast Briefing: London, September 2012
Questionmark Breakfast Briefing: London, September 2012
Questionmark Breakfast Briefing: London, September 2012
Questionmark Breakfast Briefing: London, September 2012
Questionmark Breakfast Briefing: London, September 2012
Questionmark Breakfast Briefing: London, September 2012
Questionmark Breakfast Briefing: London, September 2012
Questionmark Breakfast Briefing: London, September 2012
Questionmark Breakfast Briefing: London, September 2012
Questionmark Breakfast Briefing: London, September 2012
Questionmark Breakfast Briefing: London, September 2012
Questionmark Breakfast Briefing: London, September 2012
Questionmark Breakfast Briefing: London, September 2012
Questionmark Breakfast Briefing: London, September 2012
Questionmark Breakfast Briefing: London, September 2012
Questionmark Breakfast Briefing: London, September 2012
Questionmark Breakfast Briefing: London, September 2012
Questionmark Breakfast Briefing: London, September 2012
Questionmark Breakfast Briefing: London, September 2012
Questionmark Breakfast Briefing: London, September 2012
Questionmark Breakfast Briefing: London, September 2012
Questionmark Breakfast Briefing: London, September 2012
Questionmark Breakfast Briefing: London, September 2012
Questionmark Breakfast Briefing: London, September 2012
Questionmark Breakfast Briefing: London, September 2012
Questionmark Breakfast Briefing: London, September 2012
Questionmark Breakfast Briefing: London, September 2012
Questionmark Breakfast Briefing: London, September 2012
Questionmark Breakfast Briefing: London, September 2012
Questionmark Breakfast Briefing: London, September 2012
Questionmark Breakfast Briefing: London, September 2012
Questionmark Breakfast Briefing: London, September 2012
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Questionmark Breakfast Briefing: London, September 2012

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  • 1. Questionmark Breakfast Briefing London 5-September-2012Copyright © 1995-2012 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmarkis a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
  • 2. Agenda 9:00 – 9:30 Breakfast and Networking 9:30 – 10:45 • Welcomes and introductions • Brief Questionmark Overview • Assessment Technologies and Regulatory Compliance – John Kleeman 10:45 – 11:00 Networking Break 11:00 – 12:30 Assessments Solutions enabled by Questionmark • Authoring, Delivery and Analytics • Mobile Delivery • New European Data Centre Case Study: HSBC – Matt Bushby Q&A 12:30 Close of Briefing Copyright © 1995-2012 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. QuestionmarkSlide 2 is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
  • 3. About Questionmark  Founded in 1988  Technologies and services that enable organizations to measure knowledge, skills, and attitudes securely for certification, regulatory compliance and improved learning outcomes – Assessment Management System:  On Demand  On Premise  More than 2,500 customers worldwide  Offices in UK, US, Belgium and Germany  Questionmark Perception available in English, Spanish, German, French, Dutch, Norwegian and Japanese  Participant facing software in 20 languages  Questionmark Live SME Authoring available in 15 languages Copyright © 1995-2012 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. QuestionmarkSlide 3 is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
  • 4. Questionmark Staff at Briefing John Kleeman, Ivan Forward, Che Osborne, Kerry Williams, Questionmark Assessment Solutions VP of Sales UK Sales Manager Chairman Consultant Chloe Mendonça, Leila Homps, Carla Tavares, Marketing Assistant Account Manager International Account Executive Copyright © 1995-2012 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. QuestionmarkSlide 4 is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
  • 5. Questionmark enables customers to address key objectives… Education • Improve learning outcomes • Increase student satisfaction • Data for institutional effectiveness, accreditation Learning, Training & HR in Business and Government • Regulatory Compliance • Heath and Safety • Sales and Technical Channel Verification • Employee Selection Awarding Bodies / Certification / Test Publishers • Efficiently create and maintain valid, reliable tests • Generate revenue from exams and practice tests Copyright © 1995-2012 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. QuestionmarkSlide 5 is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
  • 6. Assessment Solutions Enabled Course evaluationQuizzes & SummativeKnowledge assessment Checks Pre- and Post- course testsDiagnostic/Placement Observational tests Assessments Certification & licensing Job Task exams Analysis Copyright © 1995-2012 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
  • 7. Global Manufacturing and Technology CompanyDeploying OnDemand for Sales Channel Verification Assessment Program to Sales Reps Worldwide Copyright © 1995-2012 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
  • 8. Power Generation and Distribution Utility in MidwestDeploying Assessments for 7,000 employees to test for safety, regulatory compliance and certification of knowledge Copyright © 1995-2012 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
  • 9. Large Automotive Parts Retailer with 50,000+ Employees New OnDemand Customer Deploying Product Knowledge Assessment Program at 3,000+ US Retail locations Copyright © 1995-2012 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. QuestionmarkSlide 9 is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
  • 10. Indian government agency responsible for Technical College entrance exams All entrance exams will be delivered via Questionmark OnDemand Copyright © 1995-2012 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. QuestionmarkSlide 10 is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
  • 11. Global Services Company Deploying Questionmark for Drivers Examinations Helped firm address security concerns Copyright © 1995-2012 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. QuestionmarkSlide 11 is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
  • 12. Large Medical Certification body deploying Questionmark for Observational Assessment Objective Structured Clinical Examination (OSCE) Copyright © 1995-2012 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. QuestionmarkSlide 12 is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
  • 13. Large Insurance Company deploys Questionmark for Compliance and On-boarding 200,000+ assessments annual for new hires and compliance testing Copyright © 1995-2012 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. QuestionmarkSlide 13 is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
  • 14. Global IT company for partner certification 300,000 at home assessments 50,000 in test centers Copyright © 1995-2012 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. QuestionmarkSlide 14 is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
  • 15. Large Transportation company deploys Questionmark with SAP Connector 15,000 Pre-employment tests Copyright © 1995-2012 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
  • 16. Nationwide College Entry Exams Deployed on Questionmark in India 3 million exams per year Copyright © 1995-2012 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. QuestionmarkSlide 16 is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
  • 17. Assessment Technologies and Regulatory Compliance John Kleeman, Questionmark ChairmanCopyright © 1995-2012 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmarkis a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
  • 18. 3 huge fines in summer 2012 Can assessments make compliance easier and reduce risk? Copyright © 1995-2012 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. QuestionmarkSlide 18 is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
  • 19. Agenda  Setting the scene  5 reasons why assessments mitigate compliance risk 1. Demonstrate commitment 2. Find problems early 3. Document understanding after training 4. Increase knowledge / reduce forgetting 5. Reduce cost & time for compliance training  5 key pieces of practical advice on using assessments Copyright © 1995-2012 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. QuestionmarkSlide 19 is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
  • 20. Financial Services : Basel II and III  Primarily focused on financial structure  Banks need capital and must not take risks …  But employee performance is part of this  Basel guidelines say:  compliance function should assist senior management in educating staff on compliance issues Copyright © 1995-2012 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. QuestionmarkSlide 20 is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
  • 21. Financial Services : Anti-money laundering  Combat  Terrorism  Organized crime  FATF guidelines include a risk-based process  “testing to assess knowledge commensurate with the detail of information provided”  UK FSA example of poor practice:  “employees were merely required to sign a form to confirm that they were aware of the firm’s AML procedures, but their understanding was never tested.” Copyright © 1995-2012 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. QuestionmarkSlide 21 is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
  • 22. All industries : anti-bribery and corruption  Two main impetuses  US Foreign Corrupt Practices Act  UK Bribery Act  Both extra-territorial  Penalties can be large  US$800m settlement with Siemens  US government being much more proactive  UK getting into act  Training and procedures against bribery can be a defence – and stop fines Copyright © 1995-2012 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. QuestionmarkSlide 22 is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
  • 23. Other important regulatory drivers  Consumer protection  Testing sales people  Industry technical regulations  General business regulation  Accuracy of accounts  Anti-competition laws  HR (e.g. equality)  Health and Safety  Privacy and data protection Copyright © 1995-2012 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. QuestionmarkSlide 23 is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
  • 24. Reason #1 : Demonstrate commitment Copyright © 1995-2012 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. QuestionmarkSlide 24 is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
  • 25. Why is it important to demonstrate top level commitment? Because employees follow their leaders  Charles Jennings (August 2012) “… common thread that runs through almost all high-profile compliance catastrophes. It is that the top-tier executives and middle managers in the organisations simply don’t model the behaviours that will lead to a culture of compliance” Copyright © 1995-2012 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
  • 26. How do assessments demonstrate commitment?  Require all employees and managers/executives to  Take assessments every 6 or 12 months  Remedial training and retake assessment if fail  Assessments seen as fair  Major stride in demonstrating commitment Copyright © 1995-2012 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. QuestionmarkSlide 26 is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
  • 27. Fine of UK£5.5m for not testing, partly due to lack of commitment  UK FSA 2009:  “Aon Ltd should have ensured that appropriate members of staff – particularly those in the Aviation and Energy divisions – received focused training in relation to this area and were tested on their understanding of the relevant risks involved. Effective training and testing in this regard would have emphasised to staff the importance of carrying out effective due diligence prior to authorising an Overseas Third Party for payment.” Copyright © 1995-2012 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. QuestionmarkSlide 27 is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
  • 28. Reason #2 : Find problems early Copyright © 1995-2012 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. QuestionmarkSlide 28 is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
  • 29. How surveys can find problems early  Surveys identify issues in culture and ethics  Most employees want to help. From employee of bank involved in recent LIBOR scandal: “Always happy to help, leave it with me, Sir”.  UK Ministry of Justice Bribery Act Guidelines “Staff surveys, questionnaires and feedback from training can also provide an important source of information on effectiveness and a means by which employees and other associated persons can inform continuing improvement of anti- bribery policies”. Copyright © 1995-2012 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. QuestionmarkSlide 29 is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
  • 30. How tests/quizzes/exams can find problems early Look at topic and assessment scores  By department  By geography  Over time Look at wrong answers Look at test failures Assessments touch every employee: a unique tool Copyright © 1995-2012 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
  • 31. Reason #3 : Document understanding after training Copyright © 1995-2012 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. QuestionmarkSlide 31 is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
  • 32. Why document training for compliance? Because regulators require it  common regulatory requirement, e.g. OECD recommends on ethics/compliance programme: measures designed to ensure periodic communication, and documented training for all levels of the company Because makes business sense  Trained employees more effective  “If you can not measure it, you can not improve it.“ Copyright © 1995-2012 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
  • 33. Common Methods of Documenting Training Test to check understanding Get employee signatures Take attendance Copyright © 1995-2012 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. QuestionmarkSlide 33 is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
  • 34. Take attendance  How to do  Trainer records attendance or takes photo of attendees  Record online attendees  Pros  Easy to do  Measures who turns up  Cons  Did they stay the whole time?  Did they pay attention?  Did they get it? Copyright © 1995-2012 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. QuestionmarkSlide 34 is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
  • 35. Get employee signatures  How to do  Get employees to sign a form confirming that they attended training AND that they understand the rules  Pros  Gets employee confirmation  Employee committed to follow rules  Cons  People may sign but not take seriously  People may sign without attending or understanding Copyright © 1995-2012 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. QuestionmarkSlide 35 is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
  • 36. Does getting an employee to sign give protection?  Not where safety is involved according to 2005 United States Appeal Court: “merely having an individual sign a form acknowledging his responsibility to read the safety manual is insufficient to insure that the detailed instructions contained therein have actually been communicated.”  Not according to this UK FSA example of poor practice: “… employees were merely required to sign a form to confirm that they were aware of the firm’s AML procedures, but their understanding was never tested.” Copyright © 1995-2012 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. QuestionmarkSlide 36 is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
  • 37. Test to check understanding  How to do:  After training, test employees  People who fail test undergo remedial training  Pros  Genuinely check understanding  Allows improvement of weaknesses  Feedback to improve training  Cons  More effort  You have to follow through & take action on failures Copyright © 1995-2012 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. QuestionmarkSlide 37 is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
  • 38. Reason #4 : Increase knowledge / reduce forgetting Copyright © 1995-2012 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. QuestionmarkSlide 38 is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
  • 39. Compliance Training Receive Working Long term information memory memory Copyright © 1995-2012 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. QuestionmarkSlide 39 is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
  • 40. Training useful if can retrieve • Question  Psychology research Cue • Other stimulus shows retrieval practice helps future retrieval • Retrieve from long term memory  Successful retrieval Search modifies memory making it more • Act or respond retrievable in future Act Copyright © 1995-2012 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. QuestionmarkSlide 40 is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
  • 41. In a Perfect World… Copyright © 1995-2012 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. QuestionmarkSlide 41 is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
  • 42. In a Perfect World… we would remember everything we learn! Copyright © 1995-2012 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. QuestionmarkSlide 42 is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
  • 43. Learning in the Actual World They don’t get it All! Copyright © 1995-2012 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. QuestionmarkSlide 43 is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
  • 44. Learning Curve Purpose: • Content repetition • Memory retrieval practice • Strengthens memory recall Ouch! The Forgetting Curve Knowledge/Skills Experience Experience Experience Questions Questions Learning Learning Time Learning Copyright © 1995-2012 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. QuestionmarkSlide 44 is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
  • 45. In the Actual World… we forget some of it! Copyright © 1995-2012 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. QuestionmarkSlide 45 is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
  • 46. Slow the Forgetting Curve Purpose: • Memory retrieval practice • Strengthens memory recall • Reduce Forgetting Curve Knowledge/Skills Experience Experience Experience Questions Questions Questions Questions Learning Learning Time Learning Copyright © 1995-2012 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. QuestionmarkSlide 46 is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
  • 47. Reason #5 : Reduce cost & time for compliance training Copyright © 1995-2012 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. QuestionmarkSlide 47 is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
  • 48. Testing out of compliance training If pass, skip Otherwise Take test training do training Copyright © 1995-2012 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. QuestionmarkSlide 48 is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
  • 49. Example of how can save money Management Report Example A) Assessment Completions 1000 B) Pass the assessment and test out 375 C) Do the compliance training 625 D) Time for compliance training 1.5 hours E) Hours of training avoided (B * D) 562.5 F) Average cost / hour $70 G) Money saved (E * F) $39,375 Copyright © 1995-2012 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. QuestionmarkSlide 49 is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
  • 50. Summary on why to use assessments1. Demonstrate commitment2. Find problems early3. Document understanding after training4. Increase knowledge / reduce forgetting5. Reduce cost & time for compliance training Copyright © 1995-2012 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
  • 51. Good practice in using assessments 5 key practical steps for compliance assessments Copyright © 1995-2012 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. QuestionmarkSlide 51 is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
  • 52. Common assessments in compliance  Medium and higher stakes  Internal exams  Post-course tests  Diagnostic tests  Observational/workplace assessments  Lower stakes assessments  Course evaluation surveys  Employee attitude surveys  Job task analysis surveys  Practice tests  Quizzes during learning  360 degree performance assessments Copyright © 1995-2012 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. QuestionmarkSlide 52 is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
  • 53. Create scenario questionsAssess application not just knowledge Copyright © 1995-2012 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
  • 54. Blooms Taxonomy Evaluation  Questions better if use application Synthesis / comprehension Analysis Application Comprehension Knowledge NOT just knowledgeCopyright © 1995-2012 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
  • 55. Example  What does a yellow  If you are driving traffic light mean? toward an intersection  Stop and the light turns from  Go yellow to red, what  Caution should you do?  Speed up and cross the intersection  Stop suddenly  Stop gradually Copyright © 1995-2012 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. QuestionmarkSlide 55 is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
  • 56. Use feedback at the topic level It is actionable Copyright © 1995-2012 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. QuestionmarkSlide 56 is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
  • 57. How topic feedback can help What to do  Divide assessment by topic areas  Give individual feedback  Topic scores  Resources or advice to improve weak topics  Analyze at department or organization level Topic feedback is actionable  Direct participant to specific resources to improve learning  Direct compliance to areas knowledge is weak Copyright © 1995-2012 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
  • 58. Feedback based topics of questions “Topics” of Corrective feedback questions Score on points participant to answered in topic appropriate learning assessment resources Copyright © 1995-2012 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. QuestionmarkSlide 58 is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
  • 59. Make assessments accessible Any large organization will have visually impaired or other participants with accessibility needs Copyright © 1995-2012 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. QuestionmarkSlide 59 is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
  • 60. Accommodations to consider Disability Accommodation Loss of vision Screen reader support Visual impairment Contrast and text size D/deafness, hard of hearing Text alternatives Motor impairment Keyboard accessible Cognitive impairment Text size, extra time Copyright © 1995-2012 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. QuestionmarkSlide 60 is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
  • 61. Be careful about  Screenshots in questions  Use of color  Long text that is hard to read  Simulations & graphics using Flash  Time limits (may need to extend for some)  Make sure your assessment software supports accessible assessments Copyright © 1995-2012 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. QuestionmarkSlide 61 is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
  • 62. Have participants agree a code of conduct Help them be honest Copyright © 1995-2012 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. QuestionmarkSlide 62 is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
  • 63. Fraud triangle  Fraud needs:  Motivation  Opportunity  Rationalization Copyright © 1995-2012 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. QuestionmarkSlide 63 is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
  • 64. Motivation depends on stakes What’s at Stake? High Life and Limb Higher Medium Promotion & Jobs & Legal Concern Stakes Low Educational Exams Medium Stakes Tests Low Stakes Elearning & Surveys Copyright © 1995-2012 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. QuestionmarkSlide 64 is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
  • 65. Opportunity Impersonation Content Theft Cheating Monitoring/proctoring helpful, e.g. having manager supervise employees Copyright © 1995-2012 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. QuestionmarkSlide 65 is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
  • 66. Rationalization  Reduce rationalization to cheat  Make the programme fair  Communicate widely that it is fair  A code of conduct (honor code) can help  Idea borrowed from universities  Employees commit at start of assessment to be honest Copyright © 1995-2012 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. QuestionmarkSlide 66 is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
  • 67. Consider observational assessments Measure skills and behavior Copyright © 1995-2012 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. QuestionmarkSlide 67 is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
  • 68. Observational assessment vs. ‘traditional’ quiz, test or exam Traditional assessment • Participant is presented with questions for direct response Observational assessment • Observer is presented with questions to ‘rate’ participant to measure knowledge, skills and abilities Copyright © 1995-2012 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. QuestionmarkSlide 68 is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
  • 69. Observer typically rates participant in 3 areas Performing thePreparation Wrap Up task Smartphones/tablets make more practical Copyright © 1995-2012 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
  • 70. Actionable good practice 1. Create scenario questions 2. Use feedback at the topic level 3. Make assessments accessible 4. Have participants agree a code of conduct 5. Consider observational assessments Copyright © 1995-2012 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. QuestionmarkSlide 70 is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
  • 71. More good practice  Excellent book on assessment  Criterion-Referenced Test Development  by Shrock and Coscarelli Copyright © 1995-2012 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. QuestionmarkSlide 71 is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
  • 72. More good practice  Questionmark white paper  www.questionmark.com/uk/whitepapers Copyright © 1995-2012 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. QuestionmarkSlide 72 is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
  • 73. Your questions Copyright © 1995-2012 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. QuestionmarkSlide 73 is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
  • 74. Break Copyright © 1995-2012 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. QuestionmarkSlide 74 is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
  • 75. Create • Collaborative, secure authoring of surveys, quizzes, tests and examsAssessment DeliverManagement • Blended delivery to support a broad range of devices and System security needs Analyze • Evaluate results and inform stakeholders with timely, meaningful reports Copyright © 1995-2012 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
  • 76. Create • Collaborative, secure authoring of surveys, quizzes, tests and examsSoftware-as-a- Deliver Service • Blended delivery to support a broad range of devices and security needs Analyze • Evaluate results andFor OnPremise inform stakeholders with Deployment timely, meaningful reports Copyright © 1995-2012 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
  • 77. New European Data Centre ISO 2700 and 9001 State-of-the-art accredited datacenter SaaS / 24/7 Monitoring Rapid Deployment Global 24/7 99.9+% Uptime support available Copyright © 1995-2012 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. QuestionmarkSlide 77 is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
  • 78. Authoring Delivery Analytics Integration Copyright © 1995-2012 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. QuestionmarkSlide 78 is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
  • 79. Author, Deliver and Analyse via the Cloud Internet Copyright © 1995-2012 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
  • 80. Distributed authoring and item management Internet Assessments Questions Windows based Authoring Manager Copyright © 1995-2012 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
  • 81. Wizards to create 21 item types  Drag and Drop  *Multiple Choice  *Essay  *Multiple Response  *Explanation  Numeric  Fill in Blanks  File Upload  Hotspot  *Pull-down List  *Likert  Ranking  Adobe Flash  Select a Blank  Adobe Captivate  *Text Match  Matching  *True/False  Knowledge Matrix  *Yes/No  Survey Matrix  Enable authors to create more interesting and probing questions  Reveals more information during an assessment in a shorter time  Not offered by simpler assessment tools in LMS’s Copyright © 1995-2012 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. QuestionmarkSlide 81 is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
  • 82. Questionmark Live: Simplify Item Writing, Content Harvesting from SMES Subject Matter Experts AuthorQuestions in Questionmark Live SME SME questions questions SME content Perception Repository Copyright © 1995-2012 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
  • 83. Translation Management System Translation methods Interactive Translations Translations using 3rd Party Using Questionmark TMS Tools Export to XLIFF (XML) On-The-Fly Translation Translate using Management Set Up Project 3rd Party Tools using TMS System Manages translation process Import from ….does not do translation XLIFF (XML) Copyright © 1995-2012 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. QuestionmarkSlide 83 is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
  • 84. Demonstration Copyright © 1995-2012 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. QuestionmarkSlide 84 is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
  • 85. Authoring Delivery Analytics Integration Copyright © 1995-2012 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. QuestionmarkSlide 85 is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
  • 86. Blended DeliveryLevels of Monitoring High Medium Stakes Stakes Exams Low Exams Stakes Tests Diagnostic Tests Formative Quizzes Course Evaluations Stakes of Assessment Copyright © 1995-2012 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
  • 87. Browser Support Critical for Reliable Participant Experience Copyright © 1995-2012 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. QuestionmarkSlide 87 is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
  • 88. Browser Support Critical for Reliable Participant Experience Copyright © 1995-2012 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. QuestionmarkSlide 88 is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
  • 89. Support for Leading Browsers Internet Safari Safari for iOS 4 Android Firefox Chrome Explorer for Mac &5 2+ Copyright © 1995-2012 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. QuestionmarkSlide 89 is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
  • 90. Auto Sense Device/Browser Questionmark Packages the Assessment for Device/Browser/iframe Senses Device/Browser Sends HTML On-the-fly auto-sizing of skin and controls Copyright © 1995-2012 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. QuestionmarkSlide 90 is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
  • 91. Demonstration Copyright © 1995-2012 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. QuestionmarkSlide 91 is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
  • 92. Mobile Delivery of Assessments Deliver to theObservational Mobile exam device in yourassessments rooms hand Copyright © 1995-2012 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
  • 93. AndroidMobile Apps iPhone, iPad and iPod touch Copyright © 1995-2012 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
  • 94. Observational Assessment Observer rates participants’ performance, skills and abilities Performing thePreparation Wrap Up task Copyright © 1995-2012 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
  • 95. Uses of Observational Assessment Certification Process • Observational assessments can be used as critical components of the certification process – in some cases are required by regulatory authorities. Medical and Dental School exams: • Medical and dental schools make extensive use of observational assessments such as the Objective Structured Clinical Examination (OSCE). Equipment operation: • Observational assessment can be used to record and rate operators skills, abilities, safety practices and adherence to required procedures Copyright © 1995-2012 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
  • 96. Effective application of 70+20+10 requires flexible learning and assessment technologies ~70% from Experience ~20% from Others Dr. Charles Jennings ~10% from Study Wikipedia: http://en.wikipedia.org/wiki/70/20/10_Model Copyright © 1995-2012 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. QuestionmarkSlide 96 is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
  • 97. Technologies used to support social/informal learning initiatives Portals Social Networking Wikis Forums Blogs Copyright © 1995-2012 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. QuestionmarkSlide 97 is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
  • 98. Embedding Assessments in Wikis, blogs, portals Copyright © 1995-2012 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
  • 99. Benefits of Embedding in Blogs, Portals, Wiki’s For Learners For Organizations  Focus the learners’ attention  Embrace 70+20+10 with  Practice memory recall confidence  Easily use assessments  Identify what was learned throughout the learning  Provide feedback to assist the process learner to:  Provide seamless user  Correct misconceptions experience  Instill confidence  Centralized management of  Point to relevant material assessment content and results Copyright © 1995-2012 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. QuestionmarkSlide 99 is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
  • 100. Authoring Delivery Analytics Integration Copyright © 1995-2012 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. QuestionmarkSlide 100 is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
  • 101. Analyze and report on results Did the learning investment impact performance? How did one group Where are the of test takers skills and compare to knowledge gaps in another? my organization? How do I coach Are my questions participants to and tests valid and improve reliable? performance? What did What did participants learn participants think from the training of the learning or course? experience? Copyright © 1995-2012 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
  • 102. Demonstration Copyright © 1995-2012 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. QuestionmarkSlide 102 is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
  • 103. Authoring Delivery Analytics Integration Copyright © 1995-2012 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. QuestionmarkSlide 103 is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
  • 104. Can I integrate Questionmark with various other Enterprise Systems?
  • 105. Integrating with SharePointEmbedding assessment lists and assessments using Windows Authentication Embedding assessment lists using SharePoint Connector for OnDemand Copyright © 1995-2012 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. QuestionmarkSlide 105 is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
  • 106. SAP Connector Copyright © 1995-2012 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. QuestionmarkSlide 106 is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
  • 107. Blackboard Connector (v8 and 9) Copyright © 1995-2012 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. QuestionmarkSlide 107 is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
  • 108. Why Questionmark? Secure Scalable Agile Trustable• Content • Millions of tests • Author in • Accessible• Delivery delivered Browser • Reliable• Results • 99.99% Uptime • Multilingual • 24/7 Support • Tests available • Mobile, Blended globally Delivery Copyright © 1995-2012 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
  • 109. Ways to Evaluate Try Questionmark OnDemand • 30 Day Trial – Software as a Service • https://www.questionmark.com/ondemand Try Questionmark Perception • Download – 30 day trial • https://www.questionmark.com/download Copyright © 1995-2012 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. QuestionmarkSlide 109 is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
  • 110. Ways to Learn More Questionmark Blog! • http://blog.questionmark.com Web Seminars • http://www.questionmark.com/uk/seminars White Papers • http://www.questionmark.com/whitepapers Manuals, Knowledge Base and Best Practices Guides • http://www.questionmark.com/perception/help Copyright © 1995-2012 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. QuestionmarkSlide 110 is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
  • 111. Recommended White Papers The Role of Assessments in Mitigating Risk for Financial Services Organizations Assessments through the Learning Process Security of Questionmark’s OnDemand Service Alignment, Impact and Measurement with the A-model Embedded Assessments: Building Knowledge Checks, Surveys and Other Assessments into Learning Materials How Questionmark Aids ISO 10667 Compliance https://www.questionmark.com/whitepapers Copyright © 1995-2012 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. QuestionmarkSlide 111 is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
  • 112. Thank you for attending – Keep in Touch! blog.questionmark.com www.questionmark.com/newsletter twitter.com/questionmark linkedin.com Look for Questionmark under “Groups” and join youtube.com/questionmarkvideo flickr.com/questionmarkpictures facebook.com Like us on Facebook Copyright © 1995-2012 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. QuestionmarkSlide 112 is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.

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