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Social networking, wikis, blogs, portals and collaboration tools play an increasingly important role, offering powerful ways to increase participation and sustain momentum in learning. Enterprise ...

Social networking, wikis, blogs, portals and collaboration tools play an increasingly important role, offering powerful ways to increase participation and sustain momentum in learning. Enterprise portal applications such as Microsoft SharePoint offer content management and facilitate information sharing across boundaries.

How can tools like these fit in with your organization’s learning needs? And how can you make them work effectively together?

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Building on SharePoint to meet your learning and development needs Presentation Transcript

  • 1. Copyright © 1995-2013 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmarkis a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.2013 Users ConferenceBaltimore | March 3rd – 6thGet to the Point!Leverage SharePoint to meet yourLearning and Development Needs.Bill FineganVice PresidentEnterprise Technology SolutionsGP Strategies CorporationSlide 1
  • 2. 2013 Users Conference  BaltimoreCopyright © 1995-2013 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmarkis a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.Current buzz words inLearning and Development includesocial networking, Web 2.0, wikis, blogs,and collaboration tools.
  • 3. 2013 Users Conference  BaltimoreCopyright © 1995-2013 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmarkis a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.Formal learning is the source ofonly 10%–20% of what people learn at work.The rest is attributed to informal learning.Informal learning: Rediscovering the Natural PathwaysThat Inspire Innovation and Performance, by Jay Cross
  • 4. 2013 Users Conference  BaltimoreCopyright © 1995-2013 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmarkis a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.Informal learning encompasses:performance support materials and systems,coaching,communities of practice,expert directories,and more.
  • 5. 2013 Users Conference  BaltimoreCopyright © 1995-2013 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmarkis a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.How much of your current L & D budget goestoward support of informal learning? 0%–20% 20%–40% 40%–60% 60%–80% 80%–100%
  • 6. 2013 Users Conference  BaltimoreCopyright © 1995-2013 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmarkis a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.How much of your current L & D effort goestoward support of informal learning? 0%–20% 20%–40% 40%–60% 60%–80% 80%–100%
  • 7. 2013 Users Conference  BaltimoreCopyright © 1995-2013 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmarkis a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.Learning management systems areno longer the onlyway for usersto interact in thetraining environment.
  • 8. 2013 Users Conference  BaltimoreCopyright © 1995-2013 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmarkis a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.Technology is being leveragedto make informal learningmore accessibleto the end user.
  • 9. 2013 Users Conference  BaltimoreCopyright © 1995-2013 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmarkis a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.What technology are you using to supportinformal learning? Content management systems Business intelligence tools Enterprise portals
  • 10. 2013 Users Conference  BaltimoreCopyright © 1995-2013 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmarkis a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.SharePoint is the newest toolbeing used to enhance and promoteinformal learning.
  • 11. 2013 Users Conference  BaltimoreCopyright © 1995-2013 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmarkis a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.Why SharePoint?
  • 12. 2013 Users Conference  BaltimoreCopyright © 1995-2013 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmarkis a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.SharePoint offers a simple, ever-presentcollaborative interface.
  • 13. 2013 Users Conference  BaltimoreCopyright © 1995-2013 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmarkis a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.Microsoft defines SharePoint as …“An integrated suite of server capabilities that canhelp improve organizational effectiveness byproviding comprehensive content management andenterprise search, accelerating shared businessprocesses, and facilitating information-sharingacross boundaries for better business insight.”
  • 14. 2013 Users Conference  BaltimoreCopyright © 1995-2013 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmarkis a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.If learning is a social process,then collaborationis required.
  • 15. 2013 Users Conference  BaltimoreCopyright © 1995-2013 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmarkis a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.SharePoint allows users tocollaborate at a taskor project level.
  • 16. 2013 Users Conference  BaltimoreCopyright © 1995-2013 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmarkis a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.How does L & D bestleverage SharePoint forinformal learning?
  • 17. 2013 Users Conference  BaltimoreCopyright © 1995-2013 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmarkis a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged. Define a vision Design an engaging userexperience Leverage SharePoint’s features Manage your informationarchitecture Measure success Implement a governance program6 Keys to Success
  • 18. 2013 Users Conference  BaltimoreCopyright © 1995-2013 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmarkis a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.Are you using SharePoint to support yourinformal learning? Up and running Currently being implemented Plan to implement in 2010 Not quite there, yet
  • 19. 2013 Users Conference  BaltimoreCopyright © 1995-2013 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmarkis a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged. Define a vision6 Keys to Success
  • 20. 2013 Users Conference  BaltimoreCopyright © 1995-2013 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmarkis a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.A project’s visionis the desired state orultimate conditionthat the project isworking to achieve.
  • 21. 2013 Users Conference  BaltimoreCopyright © 1995-2013 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmarkis a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.A well-crafted Vision document will include:► Identification and prioritization of keybusiness needs.
  • 22. 2013 Users Conference  BaltimoreCopyright © 1995-2013 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmarkis a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.A well-crafted Vision document will include:► A map of how learners receive andshare information.
  • 23. 2013 Users Conference  BaltimoreCopyright © 1995-2013 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmarkis a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.A well-crafted Vision document will include:► An overview of your IT environment andestablished standards.
  • 24. 2013 Users Conference  BaltimoreCopyright © 1995-2013 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmarkis a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.A well-crafted Vision document will include:► An alignment of strategic objectives toreadily available technology features.
  • 25. 2013 Users Conference  BaltimoreCopyright © 1995-2013 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmarkis a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.A well-crafted Vision document will include:► General business cases and simpleROI models.
  • 26. 2013 Users Conference  BaltimoreCopyright © 1995-2013 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmarkis a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.Things to think about: Create a Vision Document. Get sign off by stakeholders. Review with focus groups to ensure that thevision meets users needs.
  • 27. 2013 Users Conference  BaltimoreCopyright © 1995-2013 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmarkis a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged. Define a vision Design an engaging userexperience6 Keys to Success
  • 28. 2013 Users Conference  BaltimoreCopyright © 1995-2013 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmarkis a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.Wikipedia states …“User experience is subjective in nature, asit is about an individual’s feelings andthoughts about the system. User experienceis dynamic, because it changes over timeas the circumstances change.”
  • 29. 2013 Users Conference  BaltimoreCopyright © 1995-2013 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmarkis a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.A high-quality user experiencecomes from a seamless merging ofmany disciplines, including engineering,marketing, graphical and interface design,and content and process experts.
  • 30. 2013 Users Conference  BaltimoreCopyright © 1995-2013 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmarkis a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.Caution!FacebookTwitter™YouTubeand other social mediasites have createdexpectations for collaborativeenvironments.
  • 31. 2013 Users Conference  BaltimoreCopyright © 1995-2013 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmarkis a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.Ask.Survey employees tolearn how they will use thetechnology.
  • 32. 2013 Users Conference  BaltimoreCopyright © 1995-2013 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmarkis a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.Plan.
  • 33. 2013 Users Conference  BaltimoreCopyright © 1995-2013 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmarkis a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.Design.
  • 34. 2013 Users Conference  BaltimoreCopyright © 1995-2013 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmarkis a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.Things to think about: Organize a white-boarding session to brainstormuser experience. Map user experience requirements in orderof importance. Concentrate on “out of box” features first.
  • 35. 2013 Users Conference  BaltimoreCopyright © 1995-2013 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmarkis a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged. Define a vision Design an engaging userexperience Leverage SharePoint’sfeatures6 Keys to Success
  • 36. 2013 Users Conference  BaltimoreCopyright © 1995-2013 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmarkis a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.SharePoint is more thanjust a portal server.Use it to support:► Task oriented andin-context collaboration.
  • 37. 2013 Users Conference  BaltimoreCopyright © 1995-2013 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmarkis a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.SharePoint is more thanjust a portal server.Use it to support:► Personalized aggregation points.
  • 38. 2013 Users Conference  BaltimoreCopyright © 1995-2013 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmarkis a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.SharePoint is more thanjust a portal server.Use it to support:► Enterprise searches.
  • 39. 2013 Users Conference  BaltimoreCopyright © 1995-2013 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmarkis a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.SharePoint is more thanjust a portal server.Use it to support:► Business intelligence gatheringand analysis.
  • 40. 2013 Users Conference  BaltimoreCopyright © 1995-2013 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmarkis a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.SharePoint is more thanjust a portal server.Use it to support:► Enterprise-wide contentmanagement.
  • 41. 2013 Users Conference  BaltimoreCopyright © 1995-2013 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmarkis a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.Oh, and don’t leave them wondering. Train!
  • 42. 2013 Users Conference  BaltimoreCopyright © 1995-2013 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmarkis a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.How do you train employees on SharePoint? Give them access to self-study resources Offer formal learning sessions Do not offer training
  • 43. 2013 Users Conference  BaltimoreCopyright © 1995-2013 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmarkis a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.Things to think about: Train your employees on how to maximizeSharePoint. Use Discussion Forum and Lists to demonstratehow to use SharePoint.
  • 44. 2013 Users Conference  BaltimoreCopyright © 1995-2013 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmarkis a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged. Define a vision Design an engaging userexperience Leverage SharePoint’s features Manage your informationarchitecture6 Keys to Success
  • 45. 2013 Users Conference  BaltimoreCopyright © 1995-2013 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmarkis a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.Turn todays information overloadinto tomorrows valuable information assets..
  • 46. 2013 Users Conference  BaltimoreCopyright © 1995-2013 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmarkis a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.“SharePoint buyers expect intuitivenavigation, contextual search, andeasy administration out of the box—but suchbenefits depend on how content isstructured, labeled, and categorized, andthey require a nuanced understanding of howdifferent audiences will navigate andsearch for information.”KMWorld
  • 47. 2013 Users Conference  BaltimoreCopyright © 1995-2013 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmarkis a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.SharePointcreatescommunities ofpractice.Communities ofpracticecreate peoplenetworks.
  • 48. 2013 Users Conference  BaltimoreCopyright © 1995-2013 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmarkis a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.People networksshould informthe design.
  • 49. 2013 Users Conference  BaltimoreCopyright © 1995-2013 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmarkis a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.Things to think about: Identify what type of information will be stored. Create a architecture table. Add plan to vision document; review periodicallyto ensure relevance.
  • 50. 2013 Users Conference  BaltimoreCopyright © 1995-2013 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmarkis a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged. Define a vision Design an engaging userexperience Leverage SharePoint’s features Manage your informationarchitecture Measure success6 Keys to Success
  • 51. 2013 Users Conference  BaltimoreCopyright © 1995-2013 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmarkis a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.Avoid “experimental” tool syndrome.
  • 52. 2013 Users Conference  BaltimoreCopyright © 1995-2013 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmarkis a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.Measure levels of collaboration.
  • 53. 2013 Users Conference  BaltimoreCopyright © 1995-2013 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmarkis a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.Measure number of searches.
  • 54. 2013 Users Conference  BaltimoreCopyright © 1995-2013 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmarkis a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.What metrics do you currently use to define informallearning success?Select all that apply. Number of content consumers Number of content authors Ease of adoption Quality of content Relevance of content
  • 55. 2013 Users Conference  BaltimoreCopyright © 1995-2013 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmarkis a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.Things to think about: Set benchmarks at start of project. Measure both qualitative and quantitative items. Measure both training value and enterpriseapplication effectiveness.
  • 56. 2013 Users Conference  BaltimoreCopyright © 1995-2013 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmarkis a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged. Define a vision Design an engaging userexperience Leverage SharePoint’s features Manage your informationarchitecture Measure success Implement a governanceprogram6 Keys to Success
  • 57. 2013 Users Conference  BaltimoreCopyright © 1995-2013 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmarkis a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.Microsoft defines governance as …“The set of roles, responsibilities, andprocesses that you put in placein an enterprise to guide the developmentand use of a solution.”
  • 58. 2013 Users Conference  BaltimoreCopyright © 1995-2013 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmarkis a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.Review taxonomy and search usage.Review the different requirements ofcontent authors and content consumers.
  • 59. 2013 Users Conference  BaltimoreCopyright © 1995-2013 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmarkis a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.Things to think about: Establish a governance committee prior tosite rollout. Schedule quarterly governance meetings.
  • 60. 2013 Users Conference  BaltimoreCopyright © 1995-2013 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmarkis a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.Extra bonus tip:Think about the end user.First.Last.And all in between.
  • 61. 2013 Users Conference  BaltimoreCopyright © 1995-2013 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmarkis a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.Let’s continue the conversation.Bill FineganVice PresidentEnterprise Technology SolutionsGP Strategies Corporationo: 410-379-3632m: 410-336-5798wfinegan@gpworldwide.comhttp://www.linkedin.com/in/wdfineganFree White Paper“Get to the Point! Leverage SharePointto meet your Learning and Development Needs”