In the Beginning…
…There was a grant




             http://www.flickr.com/photos/amagill/336
             6720659/
What happens when the
grant money goes away?




             http://farm3.static.flickr.com/2087/2097540465_ab899d61e9.jp...
Focus on basics




Museum of Science and Industry: http://www.msichicago.org/education/field-trips/learning-labs/all-labs...
Quality

Sustainability
Sustainability
Core group of over 200
       libraries

Support of Illinois State
        Library

Statewide VR advisory
 ...
http://il.webjunction.org/863
http://www.askawayillinois.info/
Quality = Training
Training

Training as accessible
     as possible
Training
Make sure to train on
     the basics
Define your basics
Set-up
    policy page/link up on website

Chat
   answer a chat question

Follow up
    answer follow ...
AskAway basic training
Illinois State Library Wimba room

Chat practice queue

Screencast (Jing)

Email

Phone
Extras
• AskAway WI, AskMN and AskAway IL:
  monthly best practice’s session

• AskAway WI Best Practices Blog:
http://www...
Managing needs of the
coop vs. individual library
  Lucky that needs seem to
      be pretty similar




               ht...
Other Challenges

     Growth

     Support
Statewide service effect
    on question quantity
Jan ‘08-May ‘08: 12,872 questions


Jan ‘09-May’09: 11,754 questions
Statewide service effect
    on question quantity

Anticipated AT LEAST a 20%
decrease in questions in 2009


ACTUALLY a 9...
WHY WEREN’T
THE STATS EFFECTED MORE?
Suspect 1
Suspect 2

NO STATEWIDE Marketing

                    http://www.flickr.com/photos/amagill/3366720659/
Contact Information

    Natalie Tagge


 Illinois State Library


  Ntagge@ilsos.net
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  1. 1. In the Beginning…
  2. 2. …There was a grant http://www.flickr.com/photos/amagill/336 6720659/
  3. 3. What happens when the grant money goes away? http://farm3.static.flickr.com/2087/2097540465_ab899d61e9.jpg?v=0
  4. 4. Focus on basics Museum of Science and Industry: http://www.msichicago.org/education/field-trips/learning-labs/all-labs/testing-the-waters/testing-the-waters-activity/
  5. 5. Quality Sustainability
  6. 6. Sustainability Core group of over 200 libraries Support of Illinois State Library Statewide VR advisory board
  7. 7. http://il.webjunction.org/863
  8. 8. http://www.askawayillinois.info/
  9. 9. Quality = Training
  10. 10. Training Training as accessible as possible
  11. 11. Training Make sure to train on the basics
  12. 12. Define your basics Set-up policy page/link up on website Chat answer a chat question Follow up answer follow up questions
  13. 13. AskAway basic training Illinois State Library Wimba room Chat practice queue Screencast (Jing) Email Phone
  14. 14. Extras • AskAway WI, AskMN and AskAway IL: monthly best practice’s session • AskAway WI Best Practices Blog: http://www.wils.wisc.edu/ask/askawaybp /
  15. 15. Managing needs of the coop vs. individual library Lucky that needs seem to be pretty similar http://farm4.static.flickr.com/3360/3191602066_c7fec0467c.jpg?v=0
  16. 16. Other Challenges Growth Support
  17. 17. Statewide service effect on question quantity Jan ‘08-May ‘08: 12,872 questions Jan ‘09-May’09: 11,754 questions
  18. 18. Statewide service effect on question quantity Anticipated AT LEAST a 20% decrease in questions in 2009 ACTUALLY a 9% decrease in questions in 2009
  19. 19. WHY WEREN’T THE STATS EFFECTED MORE?
  20. 20. Suspect 1
  21. 21. Suspect 2 NO STATEWIDE Marketing http://www.flickr.com/photos/amagill/3366720659/
  22. 22. Contact Information Natalie Tagge Illinois State Library Ntagge@ilsos.net

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