QuestionPoint Update ALA 2008 User Group

Agenda Introductions QP Update (Software and Community) Rapid Fire “5 Things You Want QP To Do” Table discussion – Starter Topics Discussion

Introductions

QP Update (Software and Community)

Rapid Fire “5 Things You Want QP To Do”

Table discussion – Starter Topics

Discussion

QuestionPoint User Group Meeting Service Update

QuestionPoint User Group Meeting Community Update

Community Update: Institutions 2,100+ profiles/libraries/service points 1,500+ in 24/7 Reference Cooperative

24 Countries

QuestionPoint Community Update: New Members 24/7 Reference Cooperative: Brooklyn PL and Queens PL University of CA system QuestionPoint “tools only”: Harvard Law School Pregunta: public libraries in Spain

24/7 Reference Cooperative:

Brooklyn PL and Queens PL

University of CA system

QuestionPoint “tools only”:

Harvard Law School

Pregunta: public libraries in Spain

QP wiki: http://wiki.questionpoint.org/

24/7 Reference Cooperative: 2008 stats Total patron chat requests: 398,601 Chats picked up by Coop librarians: 243,642 (61%) Chats picked up by Back Up staff: 144,629 (36%) By Type: Academic: 92,988 59% answered by Coop librarians Public: 305,613 62% answered by Coop librarians

Total patron chat requests: 398,601

Chats picked up by Coop librarians: 243,642 (61%)

Chats picked up by Back Up staff: 144,629 (36%)

By Type:

Academic: 92,988

59% answered by Coop librarians

Public: 305,613

62% answered by Coop librarians

24/7 Reference Cooperative Update Best Practices and 24/7 Policies Accessible via My QuestionPoint and QuestionPoint.org New Policy Page guidelines Training: Quarterly QP update UK patrons, US librarians and UK librarians, US patrons Other suggestions: reference Interview; multiple patrons

Best Practices and 24/7 Policies

Accessible via My QuestionPoint and QuestionPoint.org

New Policy Page guidelines

Training:

Quarterly QP update

UK patrons, US librarians and UK librarians, US patrons

Other suggestions: reference Interview; multiple patrons

Rapid Fire 5 things you want QP to do

5 things you want QP to do

Table Talk Topics Promotion (Getting libraries to do it.) Software (New chat interface, Qwidget, local desk, etc.) Cooperative – Policies, Procedures, etc. Social Network and VR (Getting beyond promoting it to each other!)

Promotion (Getting libraries to do it.)

Software (New chat interface, Qwidget, local desk, etc.)

Cooperative – Policies, Procedures, etc.

Social Network and VR (Getting beyond promoting it to each other!)

Questions and Discussion