QuestionPoint ALA MidWinter 2009 User Group

773 views
698 views

Published on

Published in: Education
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
773
On SlideShare
0
From Embeds
0
Number of Embeds
45
Actions
Shares
0
Downloads
2
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

QuestionPoint ALA MidWinter 2009 User Group

  1. 1. QuestionPoint Update ALA 2008 User Group
  2. 2. Agenda <ul><li>Introductions </li></ul><ul><li>QP Update (Software and Community) </li></ul><ul><li>Rapid Fire “5 Things You Want QP To Do” </li></ul><ul><li>Table discussion – Starter Topics </li></ul><ul><li>Discussion </li></ul>
  3. 3. QuestionPoint User Group Meeting Service Update
  4. 4. QuestionPoint User Group Meeting Community Update
  5. 5. Community Update: Institutions 2,100+ profiles/libraries/service points 1,500+ in 24/7 Reference Cooperative
  6. 6. 24 Countries
  7. 7. QuestionPoint Community Update: New Members <ul><li>24/7 Reference Cooperative: </li></ul><ul><ul><li>Brooklyn PL and Queens PL </li></ul></ul><ul><ul><li>University of CA system </li></ul></ul><ul><li>QuestionPoint “tools only”: </li></ul><ul><ul><li>Harvard Law School </li></ul></ul><ul><ul><li>Pregunta: public libraries in Spain </li></ul></ul>
  8. 8. QP wiki: http://wiki.questionpoint.org/
  9. 9. 24/7 Reference Cooperative: 2008 stats <ul><li>Total patron chat requests: 398,601 </li></ul><ul><ul><li>Chats picked up by Coop librarians: 243,642 (61%) </li></ul></ul><ul><ul><li>Chats picked up by Back Up staff: 144,629 (36%) </li></ul></ul><ul><li>By Type: </li></ul><ul><ul><li>Academic: 92,988 </li></ul></ul><ul><ul><ul><li>59% answered by Coop librarians </li></ul></ul></ul><ul><ul><li>Public: 305,613 </li></ul></ul><ul><ul><ul><li>62% answered by Coop librarians </li></ul></ul></ul>
  10. 10. 24/7 Reference Cooperative Update <ul><li>Best Practices and 24/7 Policies </li></ul><ul><ul><li>Accessible via My QuestionPoint and QuestionPoint.org </li></ul></ul><ul><ul><li>New Policy Page guidelines </li></ul></ul><ul><li>Training: </li></ul><ul><ul><li>Quarterly QP update </li></ul></ul><ul><ul><li>UK patrons, US librarians and UK librarians, US patrons </li></ul></ul><ul><ul><li>Other suggestions: reference Interview; multiple patrons </li></ul></ul>
  11. 11. Rapid Fire <ul><li>5 things you want QP to do </li></ul>
  12. 12. Table Talk Topics <ul><li>Promotion (Getting libraries to do it.) </li></ul><ul><li>Software (New chat interface, Qwidget, local desk, etc.) </li></ul><ul><li>Cooperative – Policies, Procedures, etc. </li></ul><ul><li>Social Network and VR (Getting beyond promoting it to each other!) </li></ul>
  13. 13. Questions and Discussion

×