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QP User Group at ALA MW 2010
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QP User Group at ALA MW 2010

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Slide presentation given at the QuestionPoint User Group at ALA MidWinter 2010

Slide presentation given at the QuestionPoint User Group at ALA MidWinter 2010

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Transcript

  • 1. ALA Midwinter January 2010 Boston QuestionPoint Update
  • 2. Agenda
    • Introductions
    • QuestionPoint update
    • Roundtable Table Discussion:
  • 3. The QP Community
    • 2200+ libraries in 30 countries
    • 5,000,000 th question answered in Nov 2009
    • University of Queensland, St Lucia Australia
    • “ The text Sports Coaching Cultures: From Practice to Theory by Jones, Armour, and Protrac is no longer available as an e-book. . . . Does the library intend to re-new its subscription?”
    • VR librarian referred the Q to Electronic Resources staff
    • Over 22,000 records in the Global Knowledge Base
  • 4. Knowledge Base Web Service
    • Integrate KB records with other data via library search engines
  • 5. Qwidget, the QuestionPoint Chat Widget
  • 6. Qwidgets can go (practically) anywhere!
    • On your library webpage
    • Search results in the catalog page
    • Banner of the website
    • Inside Facebook
    • In WorldCat Local
    • On phones with iPhone O/S, Palm devices and Android devices
    • Design your own Qwidget with customized size/color, or use our standard template in the Forms Manager
  • 7. Mobile Webkit Qwidget User goes to library’s web page using a mobile device. The Qwidget is replaced by a button inviting user to click to launch optimized Qwidget
  • 8.
    • At this point, the Qwidget will open full screen on the mobile device. The user taps the screen in the Question field and a keyboard appears, allowing them to type and send.
    Starting a chat on a mobile Qwidget
  • 9. Qwidget chat in progress
    • If links from the chat are clicked, they will open a new page, and the patron can navigate between the Qwidget and the pages clicked.
  • 10. Ending a Qwidget Session
    • At the conclusion of the session, the same options and links are available.
  • 11. Bookmarking the Mobile Qwidget
    • Available in some mobile devices (e.g. iPhone)
    • Bookmarked webpages emulates the appearance of an app on user’s home screen (it is not a downloaded app, it is a quick link)
    • Multiple Qwidgets can co-exist on user’s Home Screen, as each icon is a link to a particular library’s Qwidget.
  • 12. Text a Librarian collaboration
    • Interoperability: Manage interactions with users inside QP, while Text a Librarian handles texting communications
    • Requires subscription to both QP and TAL
    • Discounts for libraries that subscribe to both (offer expires July 31 2010)
  • 13. Proposed workflow
    • User texts a question to library
    • Text goes via phone carrier to TAL
    • TAL sends the text to QP
    • Text appears in QP’s Ask module
    • Librarians access texts in Ask, respond in Ask
    • QP send the response to TAL
    • TAL sends response via text to user
  • 14. 24/7 Reference Cooperative News
    • Qwidget Roll Up pilot
    • Only libraries/groups with AP of over 75%
    • Phased roll in, beginning mid February
    • 6 month pilot
    • Roll up ends for any group falling below 75% AP
    • Evaluation:
    • Usage data
    • Impact on wait time, quality, staffing
    • More details will be sent to initial pilot participants
  • 15. 2009: the Year in Quality (828)
    • Policy Page not checked (243)
    • Incorrect Resolution Code (163)
    • Insufficient reference conversation (111)
    • COMPLIMENTS! (100)
    • Tone/Phrasing
    • Ended Abruptly
    • Sources
    • No searching
    • Search strategy
    • Contact library/Follow Up
  • 16. Keep up to date with QuestionPoint! QuestionPoint blog http://questionpoint.blogs.com QuestionPoint wiki http://wiki.questionpoint.org