• Like
QP User Group at ALA MW 2010
Upcoming SlideShare
Loading in...5

Thanks for flagging this SlideShare!

Oops! An error has occurred.

QP User Group at ALA MW 2010


Slide presentation given at the QuestionPoint User Group at ALA MidWinter 2010

Slide presentation given at the QuestionPoint User Group at ALA MidWinter 2010

Published in Education , Technology
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Be the first to comment
No Downloads


Total Views
On SlideShare
From Embeds
Number of Embeds



Embeds 0

No embeds

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

    No notes for slide


  • 1. ALA Midwinter January 2010 Boston QuestionPoint Update
  • 2. Agenda
    • Introductions
    • QuestionPoint update
    • Roundtable Table Discussion:
  • 3. The QP Community
    • 2200+ libraries in 30 countries
    • 5,000,000 th question answered in Nov 2009
    • University of Queensland, St Lucia Australia
    • “ The text Sports Coaching Cultures: From Practice to Theory by Jones, Armour, and Protrac is no longer available as an e-book. . . . Does the library intend to re-new its subscription?”
    • VR librarian referred the Q to Electronic Resources staff
    • Over 22,000 records in the Global Knowledge Base
  • 4. Knowledge Base Web Service
    • Integrate KB records with other data via library search engines
  • 5. Qwidget, the QuestionPoint Chat Widget
  • 6. Qwidgets can go (practically) anywhere!
    • On your library webpage
    • Search results in the catalog page
    • Banner of the website
    • Inside Facebook
    • In WorldCat Local
    • On phones with iPhone O/S, Palm devices and Android devices
    • Design your own Qwidget with customized size/color, or use our standard template in the Forms Manager
  • 7. Mobile Webkit Qwidget User goes to library’s web page using a mobile device. The Qwidget is replaced by a button inviting user to click to launch optimized Qwidget
  • 8.
    • At this point, the Qwidget will open full screen on the mobile device. The user taps the screen in the Question field and a keyboard appears, allowing them to type and send.
    Starting a chat on a mobile Qwidget
  • 9. Qwidget chat in progress
    • If links from the chat are clicked, they will open a new page, and the patron can navigate between the Qwidget and the pages clicked.
  • 10. Ending a Qwidget Session
    • At the conclusion of the session, the same options and links are available.
  • 11. Bookmarking the Mobile Qwidget
    • Available in some mobile devices (e.g. iPhone)
    • Bookmarked webpages emulates the appearance of an app on user’s home screen (it is not a downloaded app, it is a quick link)
    • Multiple Qwidgets can co-exist on user’s Home Screen, as each icon is a link to a particular library’s Qwidget.
  • 12. Text a Librarian collaboration
    • Interoperability: Manage interactions with users inside QP, while Text a Librarian handles texting communications
    • Requires subscription to both QP and TAL
    • Discounts for libraries that subscribe to both (offer expires July 31 2010)
  • 13. Proposed workflow
    • User texts a question to library
    • Text goes via phone carrier to TAL
    • TAL sends the text to QP
    • Text appears in QP’s Ask module
    • Librarians access texts in Ask, respond in Ask
    • QP send the response to TAL
    • TAL sends response via text to user
  • 14. 24/7 Reference Cooperative News
    • Qwidget Roll Up pilot
    • Only libraries/groups with AP of over 75%
    • Phased roll in, beginning mid February
    • 6 month pilot
    • Roll up ends for any group falling below 75% AP
    • Evaluation:
    • Usage data
    • Impact on wait time, quality, staffing
    • More details will be sent to initial pilot participants
  • 15. 2009: the Year in Quality (828)
    • Policy Page not checked (243)
    • Incorrect Resolution Code (163)
    • Insufficient reference conversation (111)
    • COMPLIMENTS! (100)
    • Tone/Phrasing
    • Ended Abruptly
    • Sources
    • No searching
    • Search strategy
    • Contact library/Follow Up
  • 16. Keep up to date with QuestionPoint! QuestionPoint blog http://questionpoint.blogs.com QuestionPoint wiki http://wiki.questionpoint.org