ALA Midwinter  January 2010 Boston QuestionPoint Update
Agenda <ul><li>Introductions </li></ul><ul><li>QuestionPoint update </li></ul><ul><li>Roundtable Table Discussion: </li></ul>
The QP Community <ul><li>2200+ libraries in 30 countries </li></ul><ul><li>5,000,000 th  question answered in Nov 2009 </l...
Knowledge Base Web Service <ul><li>Integrate KB records with other data via library search engines </li></ul>
Qwidget, the QuestionPoint Chat Widget
Qwidgets can go (practically) anywhere! <ul><li>On your library webpage </li></ul><ul><li>Search results in the catalog pa...
Mobile Webkit Qwidget User goes to library’s web page using a mobile device.  The Qwidget is replaced by a button inviting...
<ul><li>At this point, the Qwidget will open full screen on the mobile device. The user taps the screen in the Question fi...
Qwidget chat in progress <ul><li>If links from the chat are clicked, they will open a new page, and the patron can navigat...
Ending a Qwidget Session <ul><li>At the conclusion of the session, the same options and links are available. </li></ul>
Bookmarking the Mobile Qwidget <ul><li>Available in some mobile devices (e.g. iPhone) </li></ul><ul><li>Bookmarked webpage...
Text a Librarian collaboration <ul><li>Interoperability:  Manage interactions with users inside QP, while Text a Librarian...
Proposed workflow <ul><li>User texts a question to library </li></ul><ul><li>Text goes via phone carrier to TAL </li></ul>...
24/7 Reference Cooperative News <ul><li>Qwidget Roll Up pilot </li></ul><ul><li>Only libraries/groups with AP of over 75% ...
2009: the Year in Quality (828) <ul><li>Policy Page not checked (243) </li></ul><ul><li>Incorrect Resolution Code (163) </...
Keep up to date with QuestionPoint! QuestionPoint blog http://questionpoint.blogs.com QuestionPoint wiki http://wiki.quest...
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QP User Group at ALA MW 2010

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QP User Group at ALA MW 2010

  1. 1. ALA Midwinter January 2010 Boston QuestionPoint Update
  2. 2. Agenda <ul><li>Introductions </li></ul><ul><li>QuestionPoint update </li></ul><ul><li>Roundtable Table Discussion: </li></ul>
  3. 3. The QP Community <ul><li>2200+ libraries in 30 countries </li></ul><ul><li>5,000,000 th question answered in Nov 2009 </li></ul><ul><li>University of Queensland, St Lucia Australia </li></ul><ul><li>“ The text Sports Coaching Cultures: From Practice to Theory by Jones, Armour, and Protrac is no longer available as an e-book. . . . Does the library intend to re-new its subscription?” </li></ul><ul><li>VR librarian referred the Q to Electronic Resources staff </li></ul><ul><li>Over 22,000 records in the Global Knowledge Base </li></ul>
  4. 4. Knowledge Base Web Service <ul><li>Integrate KB records with other data via library search engines </li></ul>
  5. 5. Qwidget, the QuestionPoint Chat Widget
  6. 6. Qwidgets can go (practically) anywhere! <ul><li>On your library webpage </li></ul><ul><li>Search results in the catalog page </li></ul><ul><li>Banner of the website </li></ul><ul><li>Inside Facebook </li></ul><ul><li>In WorldCat Local </li></ul><ul><li>On phones with iPhone O/S, Palm devices and Android devices </li></ul><ul><li>Design your own Qwidget with customized size/color, or use our standard template in the Forms Manager </li></ul>
  7. 7. Mobile Webkit Qwidget User goes to library’s web page using a mobile device. The Qwidget is replaced by a button inviting user to click to launch optimized Qwidget
  8. 8. <ul><li>At this point, the Qwidget will open full screen on the mobile device. The user taps the screen in the Question field and a keyboard appears, allowing them to type and send. </li></ul>Starting a chat on a mobile Qwidget
  9. 9. Qwidget chat in progress <ul><li>If links from the chat are clicked, they will open a new page, and the patron can navigate between the Qwidget and the pages clicked. </li></ul>
  10. 10. Ending a Qwidget Session <ul><li>At the conclusion of the session, the same options and links are available. </li></ul>
  11. 11. Bookmarking the Mobile Qwidget <ul><li>Available in some mobile devices (e.g. iPhone) </li></ul><ul><li>Bookmarked webpages emulates the appearance of an app on user’s home screen (it is not a downloaded app, it is a quick link) </li></ul><ul><li>Multiple Qwidgets can co-exist on user’s Home Screen, as each icon is a link to a particular library’s Qwidget. </li></ul>
  12. 12. Text a Librarian collaboration <ul><li>Interoperability: Manage interactions with users inside QP, while Text a Librarian handles texting communications </li></ul><ul><li>Requires subscription to both QP and TAL </li></ul><ul><li>Discounts for libraries that subscribe to both (offer expires July 31 2010) </li></ul>
  13. 13. Proposed workflow <ul><li>User texts a question to library </li></ul><ul><li>Text goes via phone carrier to TAL </li></ul><ul><li>TAL sends the text to QP </li></ul><ul><li>Text appears in QP’s Ask module </li></ul><ul><li>Librarians access texts in Ask, respond in Ask </li></ul><ul><li>QP send the response to TAL </li></ul><ul><li>TAL sends response via text to user </li></ul>
  14. 14. 24/7 Reference Cooperative News <ul><li>Qwidget Roll Up pilot </li></ul><ul><li>Only libraries/groups with AP of over 75% </li></ul><ul><li>Phased roll in, beginning mid February </li></ul><ul><li>6 month pilot </li></ul><ul><li>Roll up ends for any group falling below 75% AP </li></ul><ul><li>Evaluation: </li></ul><ul><li>Usage data </li></ul><ul><li>Impact on wait time, quality, staffing </li></ul><ul><li>More details will be sent to initial pilot participants </li></ul>
  15. 15. 2009: the Year in Quality (828) <ul><li>Policy Page not checked (243) </li></ul><ul><li>Incorrect Resolution Code (163) </li></ul><ul><li>Insufficient reference conversation (111) </li></ul><ul><li>COMPLIMENTS! (100) </li></ul><ul><li>Tone/Phrasing </li></ul><ul><li>Ended Abruptly </li></ul><ul><li>Sources </li></ul><ul><li>No searching </li></ul><ul><li>Search strategy </li></ul><ul><li>Contact library/Follow Up </li></ul>
  16. 16. Keep up to date with QuestionPoint! QuestionPoint blog http://questionpoint.blogs.com QuestionPoint wiki http://wiki.questionpoint.org

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