Aug 11 user group

QuestionPoint Virtual User Group MeetingAugust 2011
Facilitators:
Carol Bonnefil
Senior Product Analyst
Susan McGlamery
QuestionPoint Senior Product Manager
Paula Rumbaugh
Senior Product Analyst

Agenda
QuestionPoint community
August 2011 enhancements
Other recent enhancements: 2010-2011
What’s next
Questions, comments, discussion

QuestionPoint Community
33 Countries, most recently: Costa Rica, Colombia, Ireland
Approx 2,000 libraries
Just over 24,700 records in GKB, in 11 languages
See the QP monthly report in the blog!

Many channels, one reference service…

August 2011 enhancements
“Reports” in pull-down list
Policy Page fields linked to WorldCat Registry data

Reports added to navigation menu

Links to WorldCat Registry:Request correction if needed

New fields in Policy Page
eBooks – after Databases
Map*
Wifi Access?*
*Linkable to the WorldCat Registry

Policy Page link to WorldCat Registry:Linkable fields are highlighted in Yellow

Link vs CopyExample: Telephone field

New map field

For more information about policy pages:
Policy Page Guidelines in the QP wiki:
http://bit.ly/policypageguide
QP online help
http://www.questionpoint.org/crs/html/help/en/profile/pr_policy_task.html
Participate in Policy Page day – check QP blog for details
http://questionpoint.blogs.com/

Policy Page Day, Friday, September 2
U
URL:
http://www5.oclc.org/Questionpoint/quality/ask.html

Other recent enhancements
QP mobile: Qwidget
QwidgetFacebook app
Knowledge base as a web service
Full transaction searching

The user experience: mobile Qwidget
The QuestionPoint chat widget (“Qwidget”) is replaced by a button inviting user to click to launch optimized Qwidget.
This example shows the Qwidget on an iPhone.

Updated Facebook instructions

Facebook instructions
Basic: http://www5.oclc.org/questionpoint/fbqwidget/QuestionPoint_Basic_Qwidget_for_Facebook_API.docx
Advanced: http://www5.oclc.org/questionpoint/fbqwidget/QuestionPoint_Advanced_Qwidget_for_Facebook_API.docx

Open your knowledge base to your users
Two methods

Plug and Play: http://www.questionpoint.org/support/documentation/templates/search_globalkb.html

KB search results

Advanced: KB as a web service
Full documentation available on the Developers Network: http://www.oclc.org/developer/services/questionpointkb
Integrate the KB into your existing syndicated search box and web page
submit the search term to multiple databases at the same time via an API for each of the databases
Display lists of searches that continually update such as “What were the last ten questions added to the KB?” on your web page
Not as easy to implement as the Plug and Play method

Knowledge base as a web service

Search results

Full Record

Full Transaction SearchingMay 2011

Advanced Search page
Indexes increase precision – descriptive codes, form fields, patron info, etc.
Transactions owned by us, by others, by the BME, etc.
Type: Chat only, Qwidget only, e-mail only, SMS texting only
Within last 2 days, 7 days, 30 days, 60 days

Results List with search criteria window

Full Question view
Full Question view highlights search term
Full Question view allows user to take action

Select multiple transactions to view

Viewing multiple transactions simultaneously
1
2
3

Searching Service History

Wait Messages for Chat and Qwidget:immediate; 50; 80; 120; 190 seconds

Queue closing and descriptive codes
Queue closing: close your queue while finishing up the last chat
Patron library descriptive code displays in chat monitor (was the descriptive code of chatting librarian’s library)

QuestionPoint plans for FY12
July 1, 2011 – June 30, 2012

Software plans for July 2011 – June 2012
Improvements to Forms:
Optimized for mobile devices
Syndication
Forms Manager enhancements
Form Field reports improvements
Integration with other OCLC products/services: use of OCLC Registry data
Additional texting options
Ability to receive and process e-mail attachments: pilot
Ability to forward e-mail into QuestionPoint: pilot

Further information
www.oclc.org/questionpoint
www.questionpoint.org
Blog: http://questionpoint.blogs.com
Wiki: http://wiki.questionpoint.org/
http://wiki.questionpoint.org/w/page/13839422/247-Policies
http://wiki.questionpoint.org/w/page/13839421/247-Best-Practices

Questions, comments, suggestions?
Carol Bonnefil
bonnefic@oclc.org
Susan McGlamery
mcglames@oclc.org
Paula Rumbaugh
rumbaugh@oclc.org

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Aug 11 user group

by OCLC on Sep 06, 2011

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