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QuestionPoint Virtual User Group MeetingAugust 2011<br />Facilitators:<br />	Carol Bonnefil<br />	Senior Product Analyst<b...
Agenda<br /><ul><li>QuestionPoint community
August 2011 enhancements
Other recent enhancements: 2010-2011
What’s next
Questions, comments, discussion</li></li></ul><li>  QuestionPoint Community<br /><ul><li>33 Countries, most recently:  Cos...
Approx 2,000 libraries
Just over 24,700 records in GKB, in 11 languages</li></ul>See the QP monthly report in the blog!<br />
Many channels, one reference service…<br />
August 2011 enhancements<br /><ul><li>“Reports” in pull-down list
Policy Page fields linked to WorldCat Registry data</li></li></ul><li>Reports added to navigation menu<br />
Links to WorldCat Registry:Request correction if needed<br />
New fields in Policy Page<br /><ul><li>eBooks – after Databases
Map*
Wifi Access?*</li></ul>*Linkable to the WorldCat Registry <br />
Policy Page link to WorldCat Registry:Linkable fields are highlighted in Yellow<br />
Link vs CopyExample:  Telephone field<br />
New map field<br />
For more information about policy pages:<br />Policy Page Guidelines in the QP wiki:<br />http://bit.ly/policypageguide<br...
Policy Page Day, Friday, September 2<br />U<br />URL: <br />http://www5.oclc.org/Questionpoint/quality/ask.html<br />
Other recent enhancements<br />QP mobile: Qwidget<br />QwidgetFacebook app<br />Knowledge base as a web service<br />Full ...
The user experience:  mobile Qwidget<br />The QuestionPoint chat widget (“Qwidget”) is replaced by a button inviting user ...
Updated Facebook instructions<br />
Facebook instructions<br />Basic: http://www5.oclc.org/questionpoint/fbqwidget/QuestionPoint_Basic_Qwidget_for_Facebook_AP...
Open your knowledge base to your users<br />Two methods<br />
Plug and Play: http://www.questionpoint.org/support/documentation/templates/search_globalkb.html <br />
KB search results<br />
Advanced: KB as a web service<br />Full documentation available on the Developers Network: http://www.oclc.org/developer/s...
Knowledge base as a web service<br />
Search results<br />
Full Record<br />
Full Transaction SearchingMay 2011<br />
Advanced Search page<br /><ul><li>  Indexes increase precision – descriptive codes, form fields, patron info, etc.
  Transactions owned by us, by others, by the BME, etc.
  Type: Chat only, Qwidget only, e-mail only, SMS texting only
  Within last 2 days, 7 days, 30 days, 60 days</li></li></ul><li>Results List with search criteria window<br />
Full Question view<br />Full Question view highlights search term<br />Full Question view allows user to take action<br />
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Aug 11 user group

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QuestionPoint virtual user group meeting, August 2011

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Transcript of "Aug 11 user group"

  1. 1. QuestionPoint Virtual User Group MeetingAugust 2011<br />Facilitators:<br /> Carol Bonnefil<br /> Senior Product Analyst<br /> Susan McGlamery<br /> QuestionPoint Senior Product Manager<br /> Paula Rumbaugh<br /> Senior Product Analyst<br />
  2. 2. Agenda<br /><ul><li>QuestionPoint community
  3. 3. August 2011 enhancements
  4. 4. Other recent enhancements: 2010-2011
  5. 5. What’s next
  6. 6. Questions, comments, discussion</li></li></ul><li> QuestionPoint Community<br /><ul><li>33 Countries, most recently: Costa Rica, Colombia, Ireland
  7. 7. Approx 2,000 libraries
  8. 8. Just over 24,700 records in GKB, in 11 languages</li></ul>See the QP monthly report in the blog!<br />
  9. 9. Many channels, one reference service…<br />
  10. 10. August 2011 enhancements<br /><ul><li>“Reports” in pull-down list
  11. 11. Policy Page fields linked to WorldCat Registry data</li></li></ul><li>Reports added to navigation menu<br />
  12. 12. Links to WorldCat Registry:Request correction if needed<br />
  13. 13. New fields in Policy Page<br /><ul><li>eBooks – after Databases
  14. 14. Map*
  15. 15. Wifi Access?*</li></ul>*Linkable to the WorldCat Registry <br />
  16. 16. Policy Page link to WorldCat Registry:Linkable fields are highlighted in Yellow<br />
  17. 17. Link vs CopyExample: Telephone field<br />
  18. 18. New map field<br />
  19. 19. For more information about policy pages:<br />Policy Page Guidelines in the QP wiki:<br />http://bit.ly/policypageguide<br />QP online help<br />http://www.questionpoint.org/crs/html/help/en/profile/pr_policy_task.html<br />Participate in Policy Page day – check QP blog for details<br />http://questionpoint.blogs.com/<br />
  20. 20. Policy Page Day, Friday, September 2<br />U<br />URL: <br />http://www5.oclc.org/Questionpoint/quality/ask.html<br />
  21. 21. Other recent enhancements<br />QP mobile: Qwidget<br />QwidgetFacebook app<br />Knowledge base as a web service<br />Full transaction searching <br />
  22. 22. The user experience: mobile Qwidget<br />The QuestionPoint chat widget (“Qwidget”) is replaced by a button inviting user to click to launch optimized Qwidget. <br />This example shows the Qwidget on an iPhone. <br />
  23. 23. Updated Facebook instructions<br />
  24. 24. Facebook instructions<br />Basic: http://www5.oclc.org/questionpoint/fbqwidget/QuestionPoint_Basic_Qwidget_for_Facebook_API.docx<br />Advanced: http://www5.oclc.org/questionpoint/fbqwidget/QuestionPoint_Advanced_Qwidget_for_Facebook_API.docx<br />
  25. 25. Open your knowledge base to your users<br />Two methods<br />
  26. 26. Plug and Play: http://www.questionpoint.org/support/documentation/templates/search_globalkb.html <br />
  27. 27. KB search results<br />
  28. 28. Advanced: KB as a web service<br />Full documentation available on the Developers Network: http://www.oclc.org/developer/services/questionpointkb<br />Integrate the KB into your existing syndicated search box and web page<br />submit the search term to multiple databases at the same time via an API for each of the databases<br />Display lists of searches that continually update such as “What were the last ten questions added to the KB?” on your web page<br />Not as easy to implement as the Plug and Play method<br /> <br />
  29. 29. Knowledge base as a web service<br />
  30. 30. Search results<br />
  31. 31. Full Record<br />
  32. 32. Full Transaction SearchingMay 2011<br />
  33. 33. Advanced Search page<br /><ul><li> Indexes increase precision – descriptive codes, form fields, patron info, etc.
  34. 34. Transactions owned by us, by others, by the BME, etc.
  35. 35. Type: Chat only, Qwidget only, e-mail only, SMS texting only
  36. 36. Within last 2 days, 7 days, 30 days, 60 days</li></li></ul><li>Results List with search criteria window<br />
  37. 37. Full Question view<br />Full Question view highlights search term<br />Full Question view allows user to take action<br />
  38. 38. Select multiple transactions to view<br />
  39. 39. Viewing multiple transactions simultaneously<br />1<br />2<br />3<br />
  40. 40. Searching Service History<br />
  41. 41. Wait Messages for Chat and Qwidget:immediate; 50; 80; 120; 190 seconds<br />
  42. 42. Queue closing and descriptive codes<br /><ul><li>Queue closing: close your queue while finishing up the last chat
  43. 43. Patron library descriptive code displays in chat monitor (was the descriptive code of chatting librarian’s library) </li></li></ul><li>QuestionPoint plans for FY12<br />July 1, 2011 – June 30, 2012<br />
  44. 44. Software plans for July 2011 – June 2012<br /><ul><li>Improvements to Forms:</li></ul>Optimized for mobile devices<br />Syndication<br />Forms Manager enhancements<br />Form Field reports improvements<br /><ul><li>Integration with other OCLC products/services: use of OCLC Registry data
  45. 45. Additional texting options
  46. 46. Ability to receive and process e-mail attachments: pilot
  47. 47. Ability to forward e-mail into QuestionPoint: pilot</li></li></ul><li>Further information<br />www.oclc.org/questionpoint<br />www.questionpoint.org<br /> Blog: http://questionpoint.blogs.com<br />Wiki: http://wiki.questionpoint.org/<br />http://wiki.questionpoint.org/w/page/13839422/247-Policies<br />http://wiki.questionpoint.org/w/page/13839421/247-Best-Practices<br />
  48. 48. Questions, comments, suggestions?<br />Carol Bonnefil<br />bonnefic@oclc.org<br /> Susan McGlamery<br />mcglames@oclc.org<br /> Paula Rumbaugh<br />rumbaugh@oclc.org<br />
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