2009 Spring User Group C B Final Final

QuestionPoint Virtual User Group Meeting April 2009 14, 15, 16 APRIL 2009 Susan McGlamery [email_address] QuestionPoint Global Product Manager Paula Rumbaugh [email_address] QuestionPoint Product Manager Carol Bonnefil [email_address] QuestionPoint Product Manager

Agenda

Introductions

QuestionPoint Update

Community

Software

Did you know?

24/7 Cooperative Update

Community Update

24 Countries, most recently: Spain, Italy, UAE, Puerto Rico, Peru, Brazil.

Over 2,300 libraries

More than 1,500 in 24/7 Coop (400+ in Academic Coop)

20,000+ records in GKB, in 11 languages

For News and Communication QuestionPoint blog http:// questionpoint.blogs.com QuestionPoint wiki http:// wiki.questionpoint.org

Communication: QP blog, wiki and listserv

User Group Meetings

Events listed in QP wiki:

Calendar at http:// wiki.questionpoint.org/Coming+Events and

Announcement at http:// wiki.questionpoint.org/Community+Events

Notes posted in wiki and QP blog: http://questionpoint.blogs.com/questionpoint_247_referen/user_group/

Virtual User Group Meetings

Quarterly

Theme oriented: based on user submitted requests/questions

https://www3.oclc.org/app/questionpoint/usercouncil/

QuestionPoint Application development

Goal:

Assist in promoting your service to increase usage

Current Software updates

Upcoming enhancements

A Year of Features, Fixes, and Fine Tuning

Major installs of past year: 2 March and 23 November 2008

Release notes published on blog at http://questionpoint.blogs.com/questionpoint_247_referen/release-notes/

New chat look and feel and fine tuning

Secure connection through https://

Reports simplification

Qwidget

Forms Manager

Qwidget

Qwidget Usage

Among 24/7 Cooperative Academics

February 2008 – 8,336 chat sessions

February 2009 – 10,896 chat sessions + 3,144 Qwidget

Last six months – Qwidget sessions = 18% of total chat

February 2009 – Qwidget sessions = 22% of total chat

Qwidget Usage Examples

San Jose PL First Quarter 2008 - 215 chat sessions First Quarter 2009 - 122 chat sessions, 590 Qwidget sessions Univ. of Washington First Quarter 2008 - 1434 chat sessions First Quarter 2009 - 1620 chat sessions, 1583 Qwidget sessions Univ. of Birmingham (U.K.)

First Quarter 2008 - 116 chat First Quarter 2009 - 24 chat sessions, 1991 Qwidget sessions

Forms Manager: Chat Forms

Forms Manager: Email Forms

Chat with Viewport

Chat only

Forms Manager: Spanish

Future Features

Embeddable Qwidgets and forms

Forms optimized for mobile access

Facebook links

Texting access

Mobile Apps

Full-text searching of current and archived Q&As

Did you know?

Link from WorldCat.org

Referral Options

Patron Access to Knowledge Bases Instructions for adding a KB Search box are at http://www.questionpoint.org/documentation/templates/search_globalkb.html

Send Message to Librarian

To Learn More…

Trainings and Tutorials: http://www.questionpoint.org/education/index.html

Documentation and Implementation assistance: http://www.questionpoint.org/support/index.html

Community resources:

http://wiki.questionpoint.org

Questions?

24/7 Cooperative Update

24/7 Reference Cooperative Update

New to the Cooperative

Brooklyn PL (joins NYPL and Queens PL)

Enquire (U.K. public libraries)

University of California group

Spanish language chat cooperative Pilot!

120 hours of coverage (varies)

7 AM to 10 PM ET Monday – Friday

1 PM to 4 PM ET Sat

10 AM to midnight ET Sunday

Contribute 4 hours per week of Spanish chat coverage to get access to the Spanish service

Coop statistics, 2009

Average Wait times

Cooperative Resources

24/7 Policies: http://wiki.questionpoint.org/247-Policies

24/7 Best Practices:

http://wiki.questionpoint.org/247-Best-Practices

Questions about the Cooperative?

Susan McGlamery, [email_address]

Questions?

Susan McGlamery, [email_address] QuestionPoint Global Product Manager Paula Rumbaugh, [email_address] QuestionPoint Product Manager Carol Bonnefil, [email_address] QuestionPoint Product Manager