2009 Spring User Group C B Final Final

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  • 1. QuestionPoint Virtual User Group Meeting April 2009 14, 15, 16 APRIL 2009 Susan McGlamery [email_address] QuestionPoint Global Product Manager Paula Rumbaugh [email_address] QuestionPoint Product Manager Carol Bonnefil [email_address] QuestionPoint Product Manager
  • 2. Agenda
    • Introductions
    • QuestionPoint Update
      • Community
      • Software
    • Did you know?
    • 24/7 Cooperative Update
  • 3. Community Update
    • 24 Countries, most recently: Spain, Italy, UAE, Puerto Rico, Peru, Brazil.
    • Over 2,300 libraries
    • More than 1,500 in 24/7 Coop (400+ in Academic Coop)
    • 20,000+ records in GKB, in 11 languages
  • 4. For News and Communication QuestionPoint blog http:// questionpoint.blogs.com QuestionPoint wiki http:// wiki.questionpoint.org
  • 5. Communication: QP blog, wiki and listserv
  • 6. User Group Meetings
    • Events listed in QP wiki:
    • Calendar at http:// wiki.questionpoint.org/Coming+Events and
    • Announcement at http:// wiki.questionpoint.org/Community+Events
    • Notes posted in wiki and QP blog: http://questionpoint.blogs.com/questionpoint_247_referen/user_group/
    • Virtual User Group Meetings
    • Quarterly
    • Theme oriented: based on user submitted requests/questions
    • https://www3.oclc.org/app/questionpoint/usercouncil/
  • 7. QuestionPoint Application development
    • Goal:
    • Assist in promoting your service to increase usage
        • Current Software updates
        • Upcoming enhancements
  • 8. A Year of Features, Fixes, and Fine Tuning
    • Major installs of past year: 2 March and 23 November 2008
    • Release notes published on blog at http://questionpoint.blogs.com/questionpoint_247_referen/release-notes/
      • New chat look and feel and fine tuning
      • Secure connection through https://
      • Reports simplification
      • Qwidget
      • Forms Manager
  • 9.  
  • 10. Qwidget
  • 11. Qwidget Usage
    • Among 24/7 Cooperative Academics
    • February 2008 – 8,336 chat sessions
    • February 2009 – 10,896 chat sessions + 3,144 Qwidget
    • Last six months – Qwidget sessions = 18% of total chat
    • February 2009 – Qwidget sessions = 22% of total chat
  • 12. Qwidget Usage Examples
    • San Jose PL First Quarter 2008 - 215 chat sessions First Quarter 2009 - 122 chat sessions, 590 Qwidget sessions Univ. of Washington First Quarter 2008 - 1434 chat sessions First Quarter 2009 - 1620 chat sessions, 1583 Qwidget sessions Univ. of Birmingham (U.K.)
    • First Quarter 2008 - 116 chat First Quarter 2009 - 24 chat sessions, 1991 Qwidget sessions
  • 13. Forms Manager: Chat Forms
  • 14. Forms Manager: Email Forms
  • 15. Chat with Viewport
  • 16. Chat only
  • 17. Forms Manager: Spanish
  • 18. Future Features
    • Embeddable Qwidgets and forms
    • Forms optimized for mobile access
    • Facebook links
    • Texting access
    • Mobile Apps
    • Full-text searching of current and archived Q&As
  • 19.
    • Did you know?
  • 20. Link from WorldCat.org
  • 21.  
  • 22. Referral Options
  • 23. Patron Access to Knowledge Bases Instructions for adding a KB Search box are at http://www.questionpoint.org/documentation/templates/search_globalkb.html
  • 24. Send Message to Librarian
  • 25. To Learn More…
    • Trainings and Tutorials: http://www.questionpoint.org/education/index.html
    • Documentation and Implementation assistance: http://www.questionpoint.org/support/index.html
    • Community resources:
        • http://wiki.questionpoint.org
  • 26.
    • Questions?
    • 24/7 Cooperative Update
  • 27. 24/7 Reference Cooperative Update
    • New to the Cooperative
      • Brooklyn PL (joins NYPL and Queens PL)
      • Enquire (U.K. public libraries)
      • University of California group
    • Spanish language chat cooperative Pilot!
      • 120 hours of coverage (varies)
        • 7 AM to 10 PM ET Monday – Friday
        • 1 PM to 4 PM ET Sat
        • 10 AM to midnight ET Sunday
      • Contribute 4 hours per week of Spanish chat coverage to get access to the Spanish service
  • 28. Coop statistics, 2009
  • 29. Average Wait times
  • 30. Cooperative Resources
    • 24/7 Policies: http://wiki.questionpoint.org/247-Policies
    • 24/7 Best Practices:
    • http://wiki.questionpoint.org/247-Best-Practices
    • Questions about the Cooperative?
    • Susan McGlamery, [email_address]
  • 31.
    • Questions?
  • 32. Susan McGlamery, [email_address] QuestionPoint Global Product Manager Paula Rumbaugh, [email_address] QuestionPoint Product Manager Carol Bonnefil, [email_address] QuestionPoint Product Manager