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Finding the right_portal_for_e_government_services

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  • 1. Finding the Right Portal for 
 E-Government Services Exposing the real weaknesses and strengths of web and enterprise technology products Tony Byrne President, Real Story Group Twitter: @TonyByrne
  • 2. 10 Years of Watching TechnologyAnalyze 01234weaknesses andstrengths of the 01234tools....andvendors 01234Advise on successfultechnology selectionCopyright © 2011 Real Story Group www.realstorygroup.com
  • 3. What Independence Means To UsCopyright © 2011 Real Story Group 3 www.realstorygroup.com
  • 4. Finding Your Way...Copyright © 2010 Real Story Group Copyright © 2011 Real Story Group www.realstorygroup.com www.realstorygroup.com
  • 5. Analyst Buzzword Bingo (a.k.a., analyst-speak) Mobilization? Consumerization? Disruption? Commoditization? Gamification? Cloudization?Copyright © 2011 Real Story Group www.realstorygroup.com
  • 6. “Lickable”Copyright © 2011 Real Story Group 6 www.realstorygroup.com
  • 7. A Couple of Themes The Basics Gov 2.0?Copyright © 2011 Real Story Group www.realstorygroup.com
  • 8. What is an Enterprise Portal? “A single point of access for information, services, and processes”Copyright © 2011 Real Story Group www.realstorygroup.com
  • 9. Prototypical EGov Portal “Stack” Engagement Services API / Data Services Integration / Reporting Sitewide Search Security & Identity Management Web Document Trans- Case Content Alerts Mgmt. actions Mgmt. Mgmt. ETC…Copyright © 2011 Real Story Group 9 www.realstorygroup.com
  • 10. Big Question to Answer What Kind of Portal?Copyright © 2011 Real Story Group www.realstorygroup.com
  • 11. Link Portal / Meta-Portal / Directory SiteCopyright © 2011 Real Story Group 11 www.realstorygroup.com
  • 12. Thematic / Interagency PortalCopyright © 2011 Real Story Group 12 www.realstorygroup.com
  • 13. Agency/Ministry PortalCopyright © 2011 Real Story Group 13 www.realstorygroup.com
  • 14. “Data” PortalCopyright © 2011 Real Story Group 14 www.realstorygroup.com
  • 15. Local Government PortalCopyright © 2011 Real Story Group 15 www.realstorygroup.com
  • 16. Get a Roadmap // Build from Bottom Up Engagement Services API / Data Services Integration / Reporting Sitewide Search Security & Identity Management Web Document Trans- Case Content Alerts Mgmt. actions Mgmt. Mgmt.Copyright © 2011 Real Story Group 16 www.realstorygroup.com
  • 17. Next Step… How To Select?Copyright © 2011 Real Story Group www.realstorygroup.com
  • 18. RSVPtm Articulate Analyze RFP Q&A Business Case Responses Identify Issue RFP Onsite Demos Stakeholders Gather & Analyze Create Target Negotiate Pricing Requirements List & Contracts Measure Risk & Proof of Analyze Market Implementation Maturity Concepts Develop Develop RFP Final Decision Pilot Solution ScenariosCopyright © 2011 Real Story Group www.realstorygroup.com
  • 19. Products vs. Platforms Functionally Rich Platforms Extensible Products Costly More Less Complex Time to Deploy Most enterprises overbuy…Copyright © 2011 Real Story Group 19 www.realstorygroup.com
  • 20. Significant Enterprise Portal Vendors & Products Infrastructure Vendors: IBM: WebSphere Portal Server Microsoft: SharePoint 2010 Oracle: WebLogic Portal Oracle: WebCenter Suite SAP: SAP NetWeaver Red Hat: JBoss Enterprise Portal Platform Specialist Portal Products: Open Text: Open Text Vignette Portal BroadVision: BroadVision Portal eXo Platform: eXo Portal JASIG: uPortal Source: Liferay: Liferay Portal www.realstorygroup.com Plone: Plone GateIn Portal (Jboss, eXo collaboration)Copyright © 2011 Real Story Group www.realstorygroup.com
  • 21. Short-list Considerations: Core Attributes Regions: Licensing Models: Australia Commercial Europe Commercial Open Source North America Community Open Worldwide Source Technologies: Delivery Models: .NET On Premise Java Software as a Perl and Python Service PHP HybridCopyright © 2011 Real Story Group 21 www.realstorygroup.com
  • 22. Selection process: FilteringCopyright © 2011 Real Story Group www.realstorygroup.com
  • 23. Do NOT issue checklist RFPsCopyright © 2011 Real Story Group www.realstorygroup.com
  • 24. “Feature-Complete” Men’s RoomCopyright © 2010 Real Story Group Copyright © 2011 Real Story Group www.realstorygroup.com
  • 25. Creating PersonasMaterials provided courtesyof Environment Agency (UK) Copyright © 2011 Real Story Group 25 www.realstorygroup.com
  • 26. The mobile citizen… “BYOD”Copyright © 2011 Real Story Group 26 www.realstorygroup.com
  • 27. What HTML5 Will BringPushes more to browser that used to bepart of operating system or device Offline Web Applications Geo-Location Improved Performance Easier forms Better media Copyright © 2010 Real Story Group Copyright © 2011 Real Story Group www.realstorygroup.com www.realstorygroup.com
  • 28. Beyond the Portal: the case for Mash-Ups Faster, simpler integration Not as robust as portlets Still often need a developerCopyright © 2010 Real Story Group Copyright © 2011 Real Story Group www.realstorygroup.com
  • 29. Gadgets as an alternativeGadgets:• Lighter• Faster• Less durable• Don’t solveintegration problemson their own.... Copyright © 2011 Real Story Group Source: Atlassian.com www.realstorygroup.com
  • 30. SP 2010 ArchtiectureCopyright © 2011 Real Story Group www.realstorygroup.com
  • 31. Letʼs Continue the Conversation...
 Free Sample Evaluations: www.realstorygroup.com/Sample
 Tony Byrne President, Real Story Group Twitter: @TonyByrne tbyrne@realstorygroup.com