Are we there yet? Reference at The Metcalfe 08-05-2012

NSW Reference andInformation Services Group Survey 2012 Pam Langridge (@langridgep)

Background• A Strategic Framework for RISG – Benefits • Focus for the future • Evaluation • Benchmarking – Where to start? @langridgep 08/05/12

Survey Objectives• Is the system working?• Direction• Benchmark @langridgep 08/05/12

Methodology• Online survey• Email invitation @langridgep 08/05/12

Google Docs - Forms• Various question types – Text – Multi-choice – Checkbox – List – Scale – Grid @langridgep 08/05/12

Google Docs - Forms• Various question types• Themes @langridgep 08/05/12

Google Docs - Forms• Various question types• Themes• Underlying spreadsheet @langridgep 08/05/12

Google Docs - Forms• Various question types• Themes• Underlying spreadsheet• Summary of responses (dynamic webpage) @langridgep 08/05/12

Google Docs - Forms• Various question types• Themes• Underlying spreadsheet• Summary of responses (dynamic webpage)• Verdict: it’s OK @langridgep 08/05/12

Results• Response rate• The data @langridgep 08/05/12

RISG survey 2012 - overall vision / mission OtherTo advocate on behalf of NSW RISG members To support networking and collaboration between NSW RISG membersTo promote exceptional reference services by library staff to the public, across NSW All of the above 0 10 20 30 40 50Q1 From the choices below, what would you consider the overall Vision / Mission of the NSW Reference &Information Services Group to be?

RISG survey 2012 - main objectives OtherTo meet and socialise with like-minded professionalsTo assist public library staff in regional / remote NSW to provide an equitable service to their clients To support, inspire and learn from other group membersTo provide networking opportunities for NSW public library staffTo encourage participation and enable collaboration by NSW public library staff To celebrate local initiatives and encourage innovation from public libraries across NSWTo expose NSW public library staff to emerging ideas from around the world To enhance the skills of NSW public lbrary staff 0 5 10 15 20 25 30 35 40 45 50 Q2 In your opinion, what are the main objectives of the Reference & Information Services Group?

RISG survey 2012 - value of existing strategies Other None The RISG wiki The Local Studies sub-group The Readers Advisory sub-groupUse of a range of social media communication technologies The Ref-Ex wiki Training sessions and workshops The three (3) group meetings each year The Annual seminar 0 10 20 30 40 50 Q3 Which of the existing strategies do you value the most in achieving and providing reference & Information services in your library?

Additional strategies – suggestionsI think training days, targeting regional libraries, would be a valuable initiative. Would give presenters theexperience of presenting, and give regional library staff access to practical skills. @langridgep 08/05/12

Collaborative projects – suggestions Collaborating with our users as creators of information - on a state wide level - … a big shiny website including local library sections where peoplecan upload photos, tell stories about their towns, their streets, their library experiences… @langridgep 08/05/12

Communication tools – suggestions … it remains up to the individual to be a member ofthe relevant e-lists, to subscribe to blog feeds, to use the wiki, to attend seminars / workshops / etc. & to communicate back to the group. @langridgep 08/05/12

RISG survey 2012 - level of responsibility Library Manager Q8 What level of responsibility does your current job have?Team Leader / Supervisor Librarian Library Officer / Technician

RISG survey 2012 - area of work Childrens / Youth Services Other Q9 What area of your Systems / I.T. library do you currently work in?Technical ServicesManagement Reference Customer Service

RISG survey 2012 - influence over collection development1210 8 6 4 2 0 1 2 3 4 5 6 7 8 9 10 Q10 Do you have any input into how your librarys book vote is allocated or expended?

RISG survey 2012 - active membership Q11 Do you consider yourself to be an active member of the Yes NSW Reference & Information 12% Service Group? Somewhat 33% No 55%

RISG survey 2012 – reason for involvement “This is a new role for me, looking forward to networking, sharing and staying on top of emerging trends in this sector as well as increase/refresh my reference skills.”“I feel like I am struggling in my role at the moment as there are somany changes to my work area and also the change in general with the way we now deliver our service to the clients.”“I think Reference work is a fundamental skill for any librarian, and so becoming involved in RISG helps to keep my skills sharp.” @langridgep 08/05/12

Conclusion• How’d we do?• Improvements• Back to the Framework @langridgep 08/05/12

Where do you want to go next? @langridgep 08/05/12

http://referenceandinformationservices.wetpaint.com	284
http://nswrisg.blogspot.com.au	43
http://nswrisg.blogspot.com	9
http://nswrisg.blogspot.in	1
http://nswrisg.blogspot.co.uk	1

Are we there yet? Reference at The Metcalfe 08-05-2012

by Pam Langridge

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