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  • 1. JULY 1998 ECO PERFORMANCE Switzerland 1996/97
  • 2. EDITORIAL Moving in the right direction Dear Reader Environmental With the publication of Credit Suisse Group’s Performance Evaluation for 1996/97 we aim to highlight several points: This second report on our Environmental Performance Evaluation is a testament to the importance we attach to environmental protection and the preservation of natural resources. During a period of structural change for Credit Suisse Group and the whole of the financial services industry, we have maintained our firm commitment to these principles, despite the Group’s new focus on core banking disciplines. The award of our ISO 14001 environmental certificate came as welcome confirmation from outside the company that our environmental management system – of which this Performance Evaluation is a key part – is doing the right thing and doing it well. We are committed to transparency and truth, which is why we have submitted this report for independent validation. Our report and our objectives can be perused by staff, customers, shareholders and other inter- ested parties in printed form or, in keeping with our position as a leading provider of Internet banking, in paper-free form on the Internet at http://www.csg.ch/eco_performance_97. I would like to thank everyone who has contributed to and offered constructive criticism of the Environmental Performance Evaluation. Peter Lienhart Member of the Executive Board of Credit Suisse and Environmental Officer of Credit Suisse Group 2
  • 3. ELECTRICITY: Consumption continues to rise owing to computer usage ... … but we are working to reduce it specific electricity consumption has EXPANSION OF OUR ENVIRON- for ecological impact. We have also fallen by 10 % since 1988. Although MENTAL ASSESSMENT SYSTEM carried out special assessments of there was a short-term rise in 1996 our catering facilities. Environmental Performance Eval- uation vs. Environmental Report Evaluation methods Specific electricity consumption Our Environmental Performance As in 1994, we have used the Envi- in kWh/m2, 1978 to 1996 Evaluation describes and evaluates ronmental Scarcity Method (EIP 170 all the Group’s energy consumption method, see page 6) devised by and material flows that impact on the Braunschweig/Müller-Wenk. In CS 150 environment. The Environmental addition, we have presented evalua- Report, on the other hand, looks tions (in German) based on other mainly at our efforts in product methods on the Internet. 130 ecology and at the structure of our Energy Guiding environmental management system. Increase in technology leads Principles target 110 The Report and the Performance to increase in electricity Volksbank consumption Evaluation are published bi-annually 90 Credit Suisse Group’s electricity in alternate years. consumption continued to rise in Merger absolute terms in 1996, reaching The Zurich and Geneva system … 70 1978 80 82 84 86 88 90 92 94 96 155 million kWh, equivalent to the Our first Environmental Performance annual consumption of 28,000 Evaluation in 1994 concentrated average Swiss households. The following the restructuring, the goal on 17 major properties and seven main reason for this 17 % increase set out in our Energy Guiding Princi- branch buildings belonging to Credit on 1994 is the much greater ples – to reduce specific electricity Suisse in Zurich, and on our six consumption to 110 kWh/m2 by demand for IT capacity. Between buildings in Geneva, Credit Suisse’s 1980 and 1996 our computer 2004 – remains realistic. biggest Swiss region. Taken to- centres saw a 270-fold expansion in gether, these properties accounted storage capacity! Planned measures for 60 % of the energy-consuming However, we will only reach this goal floorspace of the then Credit Suisse Computer centres are the major if further measures are implemented. (parent company). users More than a quarter of our total Better data collection … extended to the whole of electricity consumption is accounted In collaboration with Merkur Immo- Switzerland for by our computer centres in bilien Bewirtschaftungs AG (MIB AG, The 1996/97 Environmental Perform- Zurich and Horgen. our property and facility management ance Evaluation encompasses all of In 1996, the total electricity bill for agent), we are improving the collec- the Credit Suisse Group’s 472 pre- all our premises in Switzerland came tion of consumption data by gradu- mises and 20,682 employees in to CHF 26.5 million, or CHF 1,280 ally introducing electronic processing Switzerland. Total energy-consuming floorspace comes to 1,203,340 m2. per employee. and frequent data checks. The relia- bility and quality of our data is being For the first time we have put to- Specific electricity consumption gether an overview of all the fire enhanced, allowing us to take cor- trending downwards extinguishing and cooling agents rective steps more speedily and Thanks to various savings (halon and freon) in our fixed plants. ensuring closer compliance with the Freon losses have been evaluated programmes and efficiency gains, provisions of ISO 14001. 3
  • 4. HEAT: Networked systems reduce costs TRAVEL: Three-quarters above the clouds house gas carbon dioxide (CO2). This is equivalent to the annual CO2 emissions of 1,000 cars (travelling an average 15,000 km per year). Videoconferencing helped us to save about one million kilometres of flying. Commuting Because of the restructuring, we have not updated our analysis of commuter travel and have instead used the figures for 1994. 75 % In 1996, the bank’s heat rate in Business travel Switzerland was 116 million kWh, For 1996 we have for the first time costing CHF 5 million, or CHF 244 calculated the amount of travel gen- per employee. Our business realign- erated by our business activity at all ment (e.g. union with Swiss Volks- Swiss locations. The total came to bank and Neue Aargauer Bank) led almost 35 million kilometres, or to an increase in floorspace, and with 1,700 km per employee per year. floorspace having grown faster than Over 75 % of this total was attribut- heat rate, our specific heat rate has able to air travel. Flights which we actually fallen by a third since 1986 booked out of Zurich, Geneva and to 97 kWh/m2. Lugano airports caused emission of about 5,100 tonnes of the green- Lower energy costs thanks to networked heating systems and a cogeneration system Percentage of kilometres flown of our employees at Head Office Through the use of networked heating by each Business Unit in Zurich commuted 30 million kilo- systems – at Paradeplatz and the metres on public transport. The 8% Uetlihof, for instance – we can save remaining 17 million kilometres were significant amounts of oil and gas each travelled using private vehicles. 13% year. As a result, the release of typical Management of our 8,100 parking emissions from the burning process, places cost CHF 15 million in 1996, 50% such as nitrous oxide and sulphur or CHF 150 per parking place per dioxide, has also fallen sharply. The month. 29% introduction of the cogeneration system at the Uetlihof helped us to reduce gas consumption and emis- sions of air pollutants, and to save Credit Suisse around CHF 600,000 in energy costs Credit Suisse Private Banking in 1996. Credit Suisse First Boston Credit Suisse Asset Management 4
  • 5. PAPER: Consumption reduced by 10 % WASTE: More transparency ! Volumes of rubbish, waste paper and waste cardboard were recorded for the old Credit Suisse, Swiss Volks- bank, Neue Aargauer Bank and Bank Leu. In certain Service Centres and major buildings, waste is divided into up to 30 different categories. In 1996 the total waste for all our pre- mises came to about 6,000 tonnes, or 290 kg per head. The goals stated in our Environmental Report have not been achieved in all locations. Furthermore, there are too many In 1996 we used almost 5,000 If converted into individual sheets of uncertainties, and too many gaps in tonnes of paper, a reduction of 10 % standard A4 copier paper, our total our data, for us to be able to say on 1995. More than half of total paper consumption laid end to end how much we have spent on waste paper consumption was of the “con- would circle the world seven and a management. tinuous feed” paper used for internal half times (300,000 km). lists and customer records. Usage Evaluation of our staff of this type of paper was also re- Why we use so much paper restaurants duced by 10 % compared with 1995, Although our Energy Guiding Princi- Credit Suisse uses five catering firms partly thanks to the major expansion ples commit us to saving paper, as a to run 18 restaurants and cafeterias. of electronic access to internal lists. financial services company we have Research into the operations man- 44 % of our paper products were to generate a large volume of cus- aged by one of these firms, SV- made of recycled paper. tomer records, forms, publications, Service, shows that 70 % of total envelopes and office stationery. waste is attributable to leftovers and preparation waste, followed by card- Internet banking Breakdown of paper quality board and paper (9 %), coffee In spring 1997, Credit Suisse be- grounds (8 %) and mixed glass (6 %). came the first Swiss bank to offer its 1.07 million meals are prepared each 6% customers the chance to take care year and the 11 SV operations gen- of their banking over the Internet. erate 480 tonnes of waste annually, By the first quarter of 1998, equivalent to 450 grams per meal. 15 – 20,000 transactions each day 44% were being executed using this Planned measures facility. We will improve our data collection 50% so that we can react more quickly to the constant changes within the area of waste disposal and gain a greater insight into our waste management costs. chlorine bleached chlorine-free bleached recycled paper, incl. cardboard 5
  • 6. Water, fire extinguishing agents, cooling agents, chemicals ENVIRONMENTAL Impact Points and Greenhouse Gasses achieved a reduction from 48 to 39 We can analyse the information products. recorded in the Environmental Per- formance Evaluation to assess its Eco-training for cleaning teams relevance for the environment. In this Our successful training programmes way we can establish priorities for for internal and external cleaning environmental management. Accord- staff (which includes training in ing to the Environmental Impact “green” cleaning techniques) will be Points (EIP) method updated in continued. 1997, our core balance sheet (environmental balance sheet in the Water narrower sense) is worth 89 billion Although our consumption of drinking EIP. The lion’s share of our core water has risen by 14 % compared balance sheet (over 90 %) is with 1994, specific consumption by accounted for by our provision of floorspace has gone down by 5 %. electricity and heating. Heating Water costs rose by CHF 2.1 million systems are the main producers of to CHF 2.6 million, equal to 8 % of greenhouse gasses. total expenditure on electricity, oil, gas and water in 1996. Breakdown of pollution in % according to core balance sheet and complementary balance sheets Fire extinguishing agent (halon) 100 A total of 20,290 kg of halon type Business travel Waste 1301 is held at our 13 fixed plants. Emission of cooling agents No losses were reported in 1996. Cogeneration systems Heating Cooling agent (freon) 80 Vehicles CSG 10,195 kg of cooling agent, divided into eight different types of freon, circulates in our 170 fixed plants and Water machinery across Switzerland. Of 60 this total, 95 % is accounted for by freons R22 and R12. The recorded losses of 758 kg Electricity (7 % of installed volume) are relatively 40 high. 40 kg of freon was lost at each of six of our older, less reliable plants. These plants are being renovated. Commuting by train* 20 Commuting by car* External couriers Chemicals Train travel* The range of chemicals used went Air travel down from 246 types in 1996 to 234 Paper * Data Base Head Office Zurich 1994 in 1997. For class 1– 4 toxins, we 0 Core balance Complementary balance sheets 6 sheet
  • 7. The new organisation under the ENVIRONMENTAL Microscope A separate Environmental Perform- ance Evaluation was carried out to assess how much the restructuring has impacted on the environment. This Performance Evaluation con- centrates on all significant flows of material and energy which can be directly attributed to the new struc- ture. These were measured between July 1996 and December 1997 at Credit Suisse Group’s Swiss loca- tions. The short-term environmental burden caused by the restructuring came to about 1% of the figure recorded in the 1996/97 Environmental Perform- ance Evaluation for the whole of Credit Suisse Group (Switzerland). The whole project thus affected the environment to a lesser extent than a From CS Holding to • Corporate and personal bank- week of normal bank business! Credit Suisse Group ing in Switzerland Most of the additional burden was Since we published our first Environ- (Credit Suisse, CS) generated by the printing of new mental Performance Evaluation for forms for internal and external use, Zurich and Geneva in 1995, our bank • Private investment customers followed by the production of new has undergone a fundamental (Credit Suisse Private Banking, signs for buildings. change. In the summer of 1996, the CSPB) Board of Directors of the then CS One of the investigation’s goals was Holding announced that the company • Worldwide investment and to identify possible potential for would be completely restructured corporate banking for large- savings. The only major savings over the following two years. scale customers and banks opportunity was in the area of busi- On 1 January 1997, CS Holding, (Credit Suisse First Boston, CSFB) ness travel: many flights could have which consisted mainly of the full- been avoided by the increased use of service banks Credit Suisse (CS) and • Asset management and advice video and telephone conferencing. Swiss Volksbank (SVB) and the for institutional customers Under other circumstances, we would investment bank CS First Boston, (Credit Suisse Asset Management, also have been able to do without became Credit Suisse Group. The CSAM). provisional signs for buildings. new company is structured into four It is almost impossible to estimate largely autonomous Business Units the long-term effects of the restruc- (BUs) each of which focuses on a In autumn 1997 Credit Suisse Group turing. It is very likely, however, specific customer segment: decided to merge with Winterthur that it will have a positive impact Insurances. This additional unit has within the next few years, not only not been included in the Environmen- financially but also in terms of the tal Performance Evaluation. environment. 7
  • 8. Environmental management system validated according to ISO 14001 We began taking steps to protect the The firm which carries out certifica- For further information and to environment and preserve natural tion, SGS-ICS, also carries out the order additional copies: resources back in the 1970s. Credit annual supervisory Performance Suisse’s well-established environ- Evaluation and, in a separate man- Credit Suisse mental management system was date, has validated this report. Environmental Management transferred to the Credit Suisse Services, CCUE Group when the restructuring took This paper-saving short version, P.O. Box 100 place. The system gained IS0 14001 which is also available in German, CH-8070 Zurich certification in April 1997. French and Italian, is a summary of Tel. ++ 41-(0)1-333 7 333 Fax ++ 41-(0)1-333 7 633 This certification shows that we are the full 1996/97 Environmental Internet: http://www.csg.ch/ aware of the impact we have on the Performance Evaluation report. The eco_performance_97 environment and of the environmental short version and the full German e-mail: eco@csg.ch regulations pertaining to our opera- report, as well as key figures in line tions, that we possess the tools to with VfU standards, can be found on Environmental Performance enable constant improvement of our the Internet at http://www.csg.ch/ Evaluation 1996/97 Project environmental performance, and that eco_performance_97. Committee we have set up proper environmental Walter A. Gieringer, Robert Bleuer, By placing the report on the Internet, control and Performance Evaluation Daniel S. Mollet the first time we have done so, we functions. hope to hear about other people’s Our environmental management Project Team experiences and give interested system still has to be further Otti Bisang, Patrik Burri, parties an opportunity to peruse our improved at some locations and in Viviane Duflon, Nick Marolf, report. We look forward to receiving some areas (e.g. training). Markus Seiler, Jan Suter your comments. The certificate is valid for three (Environmental Management years. Services). With the invaluable support of Validation by SGS International all our environmentally relevant Certification Services AG departments. “We have examined the plausibility Consultants of the figures in this report on the Oliver Schmid-Schönbein, Environmental Performance Evalua- Christophe Loretan tion 1996/97 and assessed the 72013 (E2 Management Consulting AG) underlying data collection and control methodology. Printed on recycled paper Our examination confirms that (Perlentrend, contains at least data collection and control was 75% secondary fibres, matt carried out carefully and in accord- natural white). ance with the established stand- Less waste, more information: we ards, and that the figures in the would be grateful if you could pass report are realistic.” this report on to others or circulate it within your office. Elvira Bieri and Dr Franz Heinzer Zurich, 20 April 1998 Thank you! 8