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How to Measure and Improve Employee Engagement - A Qualtrics Case Study with Sanford Health
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How to Measure and Improve Employee Engagement - A Qualtrics Case Study with Sanford Health



employee engagement, how to measure employee engagement, how to improve employee engagement

employee engagement, how to measure employee engagement, how to improve employee engagement



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How to Measure and Improve Employee Engagement - A Qualtrics Case Study with Sanford Health How to Measure and Improve Employee Engagement - A Qualtrics Case Study with Sanford Health Presentation Transcript

  • How to Measure and Improve Employee Engagement A Qualtrics Case Study with Sanford Health Wednesday, January 22, 2014 1 ©2013 Qualtrics – Company Confidential 1/22/201 4
  • Scott Schaefer Enterprise Director of Human Capital Strategy 2 Mike Maughan Employee Insight Product Marketing ©2013 Qualtrics – Company Confidential 1/22/201 4
  • If the answer is known, Google it. If the answer is unknown, Qualtrics it. Google’s mission is to organize the world’s information and make it universally accessible and useful. 3 ©2013 Qualtrics – Company Confidential Qualtrics’ mission is to make it easy to gather, analyze, and understand the world’s customer, market and employee insights. 1/22/201 4
  • Who is Qualtrics? The Global Leader in Enterprise Survey Technology Leader in Enterprise Customers 4 ©2013 Qualtrics – Company Confidential Leader in Colleges and Universities Leader in Growth and Innovation
  • Leading Institutions Choose Qualtrics Employee Insights 5 ©2013 Qualtrics – Company Confidential
  • Top 5 Ways to Use Qualtrics to Gather Employee Insights 1. Employee Engagement Surveys 2. 360-degree Employee Assessments 3. Employee Satisfaction 4. Employee Feedback 5. Exit Interviews 6 ©2013 Qualtrics – Company Confidential
  • Employee Engagement Surveys and 360-degree Employee Reviews Employee Engagement Surveys show you how to improve organizationally. 7 ©2013 Qualtrics – Company Confidential 360-degree Employee Reviews show you how to improve individually.
  • What is Employee Engagement? Definitions differ, but the majority of engagement measures include: • • • • • • • 8 Career advancement Goal setting and feedback Job satisfaction and fit Leadership Recognition / non-monetary rewards Teamwork and cooperation Training and development opportunities ©2013 Qualtrics – Company Confidential Bersin, Employee Engagement August 2012
  • How Engaged are Employees? According to Gallup’s 2013 State of the American Workplace only 30% of employees are engaged in their work. If your company were a 10-person bicycle, statistically speaking: • 3 employees are peddling with all their hearts • 5 are just along for the ride, pretending to pedal • 2 are slamming on the brakes 9 ©2013 Qualtrics – Company Confidential
  • Diagnosing Disengagement: Stop the Infection From Spreading • Actively disengaged employees cost the US economy ½ a trillion dollars per year • They are more likely to: • Steal from their employers • Negatively influence co-workers • Drive customers away 10 ©2013 Qualtrics – Company Confidential
  • Why Organizations Care About Employee Engagement Engagement Drives: • Quality • Revenue • Customer Service • Retention • Productivity 11 ©2013 Qualtrics – Company Confidential Bersin, Employee Engagement August 2012
  • Make Insight a Competitive Advantage How do your employee engagement levels tie to customer satisfaction? What does that connection mean to the bottom line? With a unified insight platform, Qualtrics makes it easy to find out. 12 ©2013 Qualtrics – Company Confidential
  • Business Impact of Employee Engagement Best Buy has identified that a 0.1% increase in employee engagement leads to an over $100,000 increase in a store’s annual operating income Sanford Health measured a 3x increase in patient satisfaction in high engagement vs. low engagement hospitals and clinics 13 ©2013 Qualtrics – Company Confidential Harvard Business Review, Competing on Talent Analytics
  • Employee Engagement: Technology is Making it Easier ©2013 Qualtrics – Company Confidential
  • • • Largest, rural not-for-profit health care system in the nation • 39 hospitals, 140 clinics, 1,360 physicians and 26,000 employees • 15 Headquartered in Sioux Falls, SD Gifts from Denny Sanford total nearly $700 million and make possible several initiatives include establishing global children’s clinics, research centers and finding cures for type1 diabetes and breast cancer. ©2013 Qualtrics – Company Confidential
  • Challenges Created static manager reports Significant time delays to receive survey data Suffered from survey fatigue 16 ©2013 Qualtrics – Company Confidential
  • Solution • Aligned 3 different regional surveys into a single enterprise survey • Became independent of any external vendor timelines • Implemented sophisticated question types and statistical analyses, yet enduser experience remained simple, action-oriented, and dynamic 17 ©2013 Qualtrics – Company Confidential “ We were able to move from generalities to actionable behaviors.
  • Results • Saved $500K per year over hiring an external vendor • Cut the time from survey creation to result delivery by 6 months • 50% increase in overall volume of research they could perform • Created unique dashboards for 1,000 managers updated in real-time, allowing managers to segment, drill down, and roll-up data • Dashboard utilizes statistical analyses for reporting action-planning data 18 ©2013 Qualtrics – Company Confidential
  • Features • Overall Engagement: Item-level response information • Compare across regions, leaders, departments • Segment and filter results dynamically • Make sense of open-ended comments by using text filters and word clouds • All employees can view overall engagement ratings 19 ©2013 Qualtrics – Company Confidential
  • Dashboard Filter 20 ©2013 Qualtrics – Company Confidential
  • Hierarchical Reporting 21 ©2013 Qualtrics – Company Confidential
  • Engagement Drivers 22 ©2013 Qualtrics – Company Confidential
  • Qualtrics Employee Engagement Employee Surveys Made Simple With Qualtrics Employee Engagement, you get: 1. Real-time results 2. Sophisticated hierarchical reporting 3. Individualized, custom dashboards 4. Flexible form creation ©2013 Qualtrics – Company Confidential
  • Qualtrics Insight Summit 24 ©2013 Qualtrics – Company Confidential
  • Questions? 25 ©2013 Qualtrics – Company Confidential
  • Scott Schaefer Mike Maughan Scott.Schaefer@sanfordhealth.org 605.328.6694 mmaughan@qualtrics.com 385.203.4564 ©2013 Qualtrics – Company Confidential