Service design techniques presentation at CETIS10 Conference
Service design techniques presentation at CETIS10 Conference
Service design techniques presentation at CETIS10 Conference
Service design techniques presentation at CETIS10 Conference
Service design techniques presentation at CETIS10 Conference
Service design techniques presentation at CETIS10 Conference
Service design techniques presentation at CETIS10 Conference
Upcoming SlideShare
Loading in …5
×

Service design techniques presentation at CETIS10 Conference

1,820 views
1,741 views

Published on

this is the presentation I gave at the Service Design for Higher Education session at CETIS10 Conference.

I introduced a basic design process (very simplified version to get everyone's head around it quickly) and some techniques used in Service Design such as persona, user journey mapping, and service blueprint.

The presentation is followed by a workshop exercise I designed for Higher Education stakeholders, using three student persona as the starting point for them to map out student experience and to understand how they as institution can support it.

Published in: Design
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
1,820
On SlideShare
0
From Embeds
0
Number of Embeds
730
Actions
Shares
0
Downloads
17
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

×