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Qin, Lecture at Linkoping, Service Design in the UK
 

Qin, Lecture at Linkoping, Service Design in the UK

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sildes from the presentation given as part of the lecture at the Linkoping University in Sweden. I borrowed Lucy Kimbell's video from her Designing for Services project at Oxford as part of the ...

sildes from the presentation given as part of the lecture at the Linkoping University in Sweden. I borrowed Lucy Kimbell's video from her Designing for Services project at Oxford as part of the lecture. I then shared two case studies from my PhD empirical research to demonstrate the different scope and approach designers used in Service Design practice so far.

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    Qin, Lecture at Linkoping, Service Design in the UK Qin, Lecture at Linkoping, Service Design in the UK Presentation Transcript

    • Service Design in the UK Qin Han DJCAD, University of Dundee 2009 stories from British service designers
    • S ervice
    • S ervice
      • Intangibility
      • Heterogeneity
      • Inseparability of production and consumption
      • Perishability
      • (Zeithaml, Parasuraman, & Berry, 1985)
    • S ervice
      • More than 75 per cent of the UK economy is based on a diverse range of services, including retailing, financial services, insurance, business services, leisure and tourism.
      • ‘ Knowledge-based services’ generate more than five times as much for the UK economy as advanced manufacturing.
      • Taking Services Seriously, NESTA, May 2008
    • British Service Design
    • British Service Design Lucy Kimbell http://www.sbs.ox.ac.uk/d4s/default.htm
    • British Service Design
    • Service Design Stories
    • Service Design Story 1 Image from Live|work website
    • Service Design Story 1
    • Service Design Story 2 Image from CAOS project report
    • Service Design Story 2
    • Stakeholders
    • Stakeholders
    • Understanding the knowledge generation and diffusion that underlines at the local context is essential to service designers’ decision-making and impact their approaches of handling dynamic stakeholder relationships at the project environment. Service Design Stories
    • Thank you Qin Han DJCAD, University of Dundee [email_address] www.designgeneralist.com twitter: Qin_Han