Managing Stakeholder Involvement in  Service Design:   Qin Han DJCAD, University of Dundee Two stories from British servic...
Stakeholders
Stakeholders <ul><li>Who  is involved in a Service Design project?   </li></ul><ul><li>What  is a designer’s role while in...
British Service Design
British Service Design
Search for Service Design Stories
Search for Service Design Stories
Search for Service Design Stories
Search for Service Design Stories
2 Service Design Stories
Service Design Story 1 Image from Live|work website
Service Design Story 2 Image from CAOS project report
Service Design Stories
Leading and Facilitating
E merging insights Story 1 Leading   Facilitating
Emerging Insights Story 2 Leading   Facilitating
Summary
Understanding the  knowledge generation and diffusion  that underlines at   the local context is essential to service desi...
Thank you  Qin Han DJCAD, University of Dundee [email_address] www.designgeneralist.com twitter: Qin_Han
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Qin, Nordic Service Design Conference

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this is an amend version of the original PPT presentation. I only changed the summary bits... the reason for changes was that it would not make any sense because I was basically talking everyone through the findings, but I think it would be nice if others who are not at the presentation that day can get a taste of what was presented as well...

Let me know if you have any questions :)

Published in: Design, Technology, Business

Qin, Nordic Service Design Conference

  1. 1. Managing Stakeholder Involvement in Service Design: Qin Han DJCAD, University of Dundee Two stories from British service designers
  2. 2. Stakeholders
  3. 3. Stakeholders <ul><li>Who is involved in a Service Design project? </li></ul><ul><li>What is a designer’s role while interacting with different stakeholders? </li></ul><ul><li>How do designers engage a range of stakeholders efficiently and effectively within the time and resources limits? </li></ul>
  4. 4. British Service Design
  5. 5. British Service Design
  6. 6. Search for Service Design Stories
  7. 7. Search for Service Design Stories
  8. 8. Search for Service Design Stories
  9. 9. Search for Service Design Stories
  10. 10. 2 Service Design Stories
  11. 11. Service Design Story 1 Image from Live|work website
  12. 12. Service Design Story 2 Image from CAOS project report
  13. 13. Service Design Stories
  14. 14. Leading and Facilitating
  15. 15. E merging insights Story 1 Leading Facilitating
  16. 16. Emerging Insights Story 2 Leading Facilitating
  17. 17. Summary
  18. 18. Understanding the knowledge generation and diffusion that underlines at the local context is essential to service designers’ decision-making and their approaches of handling dynamic stakeholder relationships at the project environment. Summary
  19. 19. Thank you Qin Han DJCAD, University of Dundee [email_address] www.designgeneralist.com twitter: Qin_Han

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