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Achieve global needs_based_coaching Achieve global needs_based_coaching Presentation Transcript

  • ARKADIN WEBINAR SERIES – HUMAN RESOURCES Needs Based Coaching Andrew J. Calvert, Solution ArchitectAchieveGlobal, Greater China & Singapore September 12 2011
  • About AchieveGlobal • Specialize in communication skills in the areas of > Leadership, > Sales force effectiveness and > Customer Service / Experience management > Innovation and Change management • In 45 countries and territories • Deliver in 30+ languages in dialects • Local presence with Global best practicesSpeaker LOGO 140 x 60 2
  • How much do we really know about whatmotivates employees? • There are many theories about human motivation – a scientific field for over 100 years. • Scientific management • Behaviorism • Intrinsic MotivationSpeaker LOGO 140 x 60 3 View slide
  • The research is clearSpeaker LOGO 140 x 60 4 View slide
  • The Motivation ContinuumSpeaker LOGO 140 x 60 5
  • Is there a better way to motivateemployees? • Self Determination Theory: We all share three needs: Competence Relatedness AutonomySpeaker LOGO 140 x 60 6
  • Think of a time • When you felt least motivated in your job > Write in the chat box at the side about why you were de-motivated • When you felt most motivated in your job > Write in the chat box at the side about why you were so motivatedSpeaker LOGO 140 x 60 7
  • So how do you conduct needs basedcoaching? • It needs to be a genuine two way dialogue • Refrain from judgments and criticism. • Avoid controlling expressions like “should,” “ought,” or “have to.” • Be clear about the reasons for required structures and actions • Share the “why” behind decisions, parameters, and requests. • Collaboration on solutions and next steps • Consider the explicit links between any solution and the employees basic psychological needsSpeaker LOGO 140 x 60 8
  • Questions?Speaker LOGO 140 x 60 9
  • Take our survey! • We are gathering data on Asian attitudes to motivation – take our survey and stand a chance to win a 16GB Apple iPad2 • http://www.zoomerang.com/Survey/WEB22CJ49AWZQR/Speaker LOGO 140 x 60 10
  • Stay in touch! Sign up for one of AchieveGlobal’s free e-newslettershttp://learning.achieveglobal.com/forms/enewsletterSignup Follow me on Twitter @Calverta Follow AchieveGlobal on Twitter @AchieveGlobal.sg Connect with me on LinkedIn http://sg.linkedin.com/in/andrewcalvert Ask me a question? Andrew.calvert@achieveglobal.com.sgSpeaker LOGO 140 x 60 11
  • References • “Drive” by Daniel H. Pink • RS Animate: The surprising truth about motivation: > http://youtu.be/u6XAPnuFjJc • www.sciencedirect.com: Personality and Individual Differences 43 (2007) 1037–1049 (Singapore based) • http://jcc.sagepub.com/cgi/content/abstract/35/2/209 (Cross cultural study)Speaker LOGO 140 x 60 12
  • Bibliography • Amabile, T. M. (1983). The social psychology of creativity. New York: Springer-Verlag. • Assor, A., Roth, G., & Deci, E. L. (2004). The emotional costs of parents conditional regard: A self-determination theory analysis. Journal of Personality, 72, 47-88. • Baard, P. P., Deci, E. L., & Ryan, R. M. (2004). Intrinsic need satisfaction: A motivational basis of performance and well-being in two work settings. Journal of Applied Social Psychology, 34, 2045-2068. • Calder, B. J., & Staw, B. M. (1975). The interaction of intrinsic and extrinsic motivation: Some methodological notes. Journal of Personality and Social Psychology, 31, 76- 80. • Chirkov, V., Ryan, R. M., Kim, Y., & Kaplan, U. (2003). Differentiating autonomy from individualism and independence: A self-determination theory perspective on internalization of cultural orientations and well-being. Journal of Personality and Social Psychology, 84, 97-110. • de Charms, R. (1968). Personal causation. New York: Academic Press. • Deci, E. L., Connell, J. P., & Ryan, R. M. (1989). Self-determination in a work organization. Journal of Applied Psychology, 74, 580-590. • Deci, E. L., Eghrari, H., Patrick, B. C., & Leone, D. (1994). Facilitating internalization: The self-determination theory perspective. Journal of Personality, 62, 119-142. • Deci, E. L., Koestner, R., & Ryan, R. M. (1999). A meta-analytic review of experiments examining the effects of extrinsic rewards on intrinsic motivation. Psychological Bulletin, 125, 627-668. • Deci, E. L., & Ryan, R. M. (1980). The empirical exploration of intrinsic motivational processes. In L. Berkowitz (Ed.), Advances in experimental social psychology (Vol. 13, pp. 39-80). New York: Academic Press. • Deci, E. L., & Ryan, R. M. (1985). Intrinsic motivation and self-determination in human behavior. New York: Plenum. • Deci, E. L., & Ryan, R. M. (2000). The "what" and "why" of goal pursuits: Human needs and the self-determination of behavior. Psychological Inquiry, 11, 227-268. • Deci, E. L., Ryan, R. M., Gagné, M., Leone, D. R., Usunov, J., & Kornazheva, B. P. (2001). Need satisfaction, motivation, and well-being in the work organizations of a former Eastern Bloc country. Personality and Social Psychology Bulletin, 27, 930-942. • Eisenberger, R., & Cameron, J. (1996). Detrimental effects of reward: Reality or myth? American Psychologist, 51, 1153-1166. • Harlow, H. F. (1950). Learning and satiation of response in intrinsically motivated complex puzzle performance by monkeys. Journal of Comparative and Physiological Psychology, 43, 289-294. • Herzberg, F. (1968). One more time: How do you motivate employees? Harvard Business Review, 46, 53-62. • La Guardia, J. G., Ryan, R. M., Couchman, C. E., & Deci, E. L. (2000). Within-person variation in security of attachment: A self-determination theory perspective on attachment, need fulfillment, and well-being. Journal of Personality and Social Psychology, 79, 367-384. • Lam, C. F., & Gurland, S. T. (2008). Self-determined work motivation predicts job outcomes, but what predicts self-determined work motivation? Journal of Research in Personality, 42, 1109-1115.Speaker LOGO 140 x 60 13
  • Bibliography (continued) • Locke, E. A., & Latham, G. P. (1990). A theory of goal setting and task performance. Englewood Cliffs, NJ: Prentice-Hall. • Maslow, A. H. (1965). Eupsychian management. Homewood, IL: Irwin (Dorsey Press). • Maslow, A. H. (1970). Motivation and personality (2nd ed.). New York: Harper and Row. • McGregor, D. (1960). The human side of enterprise. New York: McGraw-Hill. • Niemiec, C. P., & Ryan, R. M. (in press). What makes for a life well lived? Autonomy and its relation to full functioning and organismic wellness. In I. Boniwell & S. David (Eds.), Oxford handbook of happiness. Oxford: Oxford University Press. • Niemiec, C. P., Ryan, R. M., & Deci, E. L. (2010). Self-determination theory and the relation of autonomy to self-regulatory processes and personality development. In R. H. Hoyle (Ed.), Handbook of personality and self-regulation (pp. 169-191). Malden, MA: Blackwell Publishing. • Richer, S. F., Blanchard, C., & Vallerand, R. J. (2002). A motivational model of work turnover. Journal of Applied Social Psychology, 32, 2089–2113. • Ryan, R. M. (1993). Agency and organization: Intrinsic motivation, autonomy and the self in psychological development. In J. Jacobs (Ed.), Nebraska symposium on motivation: Developmental perspectives on motivation (Vol. 40, pp. 1-56). Lincoln, NE: University of Nebraska Press. • Ryan, R. M. (1995). Psychological needs and the facilitation of integrative processes. Journal of Personality, 63, 397-427. • Ryan, R. M., & Deci, E. L. (2000). Self-determination theory and the facilitation of intrinsic motivation, social development, and well-being. American Psychologist, 55, 68- 78. • Scott, W. E., Jr. (1975). The effects of extrinsic rewards on "intrinsic motivation": A critique. Organizational Behavior and Human Performance, 15, 117-129. • Shapira, Z. (1976). Expectancy determinants of intrinsically motivated behavior. Journal of Personality and Social Psychology, 34, 1235- 1244. • Skinner, B. F. (1953). Science and human behavior. New York: Macmillan. • Skinner, B. F. (1971). Beyond freedom and dignity. New York: Knopf. • Vansteenkiste, M., & Deci, E. L. (2003). Competitively contingent rewards and intrinsic motivation: Can losers remain motivated? Motivation and Emotion, 27, 273-299. • Vansteenkiste, M., Lens, W., Dewitte, S., De Witte, H., & Deci, E. L. (2004). The why and why not of job search behaviour: Their relation to searching, unemployment experience, and well-being. European Journal of Social Psychology, 34, 345-363. • Vroom, V. H. (1964). Work and motivation. New York: Wiley. • White, R. W. (1959). Motivation reconsidered: The concept of competence. Psychological Review, 66, 297-333Speaker LOGO 140 x 60 14
  • Thank you for attending the Webinar ! This webinar is jointly brought to you by : Speaker Logo 180 x 120Speaker LOGO 140 x 60 15