SharePoint 2013 samenwerken in de enterprise
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SharePoint 2013 samenwerken in de enterprise

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  • Now let’s discuss resolution and satisfaction driven processes. There are a few things to talk about here and one of them being web self-service. More and more, as we discussed when we were talking about trends, there are customers today who prefer to interact with your company online. Maybe they don’t like to pick up the phone and call, or they don’t want to be on hold—maybe they just don’t want to have to talk to someone. They are perfectly happy to go and serve themselves on your website. We have the ability with Dynamics CRM to easily expose, via a web-development interface, core customer service elements directly into your company’s website enabling these kinds of self-service scenarios. So here you can see that I am exposing my cases and also my knowledge base into a customer portal. In this case, a customer is logging into that portal. The systems allows you to quickly compare that log in information to their CRM record, and serve up the support cases that are specific to your customer. This is a very popular capability that many customers use. This ability also lends itself to more progressive scenarios, like moving from a self-service support situation to a managed incident via web chat or via a call. This could easily happen if a customer is trying to do something that is more sophisticated or that they need additional assistance to achieve—at this point, the customer service agent starts to manage the issue. We see this connected scenario come up frequently amongst our service customers. So let’s take a look at what your agent may see…
  • Now let’s discuss resolution and satisfaction driven processes. There are a few things to talk about here and one of them being web self-service. More and more, as we discussed when we were talking about trends, there are customers today who prefer to interact with your company online. Maybe they don’t like to pick up the phone and call, or they don’t want to be on hold—maybe they just don’t want to have to talk to someone. They are perfectly happy to go and serve themselves on your website. We have the ability with Dynamics CRM to easily expose, via a web-development interface, core customer service elements directly into your company’s website enabling these kinds of self-service scenarios. So here you can see that I am exposing my cases and also my knowledge base into a customer portal. In this case, a customer is logging into that portal. The systems allows you to quickly compare that log in information to their CRM record, and serve up the support cases that are specific to your customer. This is a very popular capability that many customers use. This ability also lends itself to more progressive scenarios, like moving from a self-service support situation to a managed incident via web chat or via a call. This could easily happen if a customer is trying to do something that is more sophisticated or that they need additional assistance to achieve—at this point, the customer service agent starts to manage the issue. We see this connected scenario come up frequently amongst our service customers. So let’s take a look at what your agent may see…
  • Now let’s discuss resolution and satisfaction driven processes. There are a few things to talk about here and one of them being web self-service. More and more, as we discussed when we were talking about trends, there are customers today who prefer to interact with your company online. Maybe they don’t like to pick up the phone and call, or they don’t want to be on hold—maybe they just don’t want to have to talk to someone. They are perfectly happy to go and serve themselves on your website. We have the ability with Dynamics CRM to easily expose, via a web-development interface, core customer service elements directly into your company’s website enabling these kinds of self-service scenarios. So here you can see that I am exposing my cases and also my knowledge base into a customer portal. In this case, a customer is logging into that portal. The systems allows you to quickly compare that log in information to their CRM record, and serve up the support cases that are specific to your customer. This is a very popular capability that many customers use. This ability also lends itself to more progressive scenarios, like moving from a self-service support situation to a managed incident via web chat or via a call. This could easily happen if a customer is trying to do something that is more sophisticated or that they need additional assistance to achieve—at this point, the customer service agent starts to manage the issue. We see this connected scenario come up frequently amongst our service customers. So let’s take a look at what your agent may see…
  • Now let’s discuss resolution and satisfaction driven processes. There are a few things to talk about here and one of them being web self-service. More and more, as we discussed when we were talking about trends, there are customers today who prefer to interact with your company online. Maybe they don’t like to pick up the phone and call, or they don’t want to be on hold—maybe they just don’t want to have to talk to someone. They are perfectly happy to go and serve themselves on your website. We have the ability with Dynamics CRM to easily expose, via a web-development interface, core customer service elements directly into your company’s website enabling these kinds of self-service scenarios. So here you can see that I am exposing my cases and also my knowledge base into a customer portal. In this case, a customer is logging into that portal. The systems allows you to quickly compare that log in information to their CRM record, and serve up the support cases that are specific to your customer. This is a very popular capability that many customers use. This ability also lends itself to more progressive scenarios, like moving from a self-service support situation to a managed incident via web chat or via a call. This could easily happen if a customer is trying to do something that is more sophisticated or that they need additional assistance to achieve—at this point, the customer service agent starts to manage the issue. We see this connected scenario come up frequently amongst our service customers. So let’s take a look at what your agent may see…
  • Now let’s discuss resolution and satisfaction driven processes. There are a few things to talk about here and one of them being web self-service. More and more, as we discussed when we were talking about trends, there are customers today who prefer to interact with your company online. Maybe they don’t like to pick up the phone and call, or they don’t want to be on hold—maybe they just don’t want to have to talk to someone. They are perfectly happy to go and serve themselves on your website. We have the ability with Dynamics CRM to easily expose, via a web-development interface, core customer service elements directly into your company’s website enabling these kinds of self-service scenarios. So here you can see that I am exposing my cases and also my knowledge base into a customer portal. In this case, a customer is logging into that portal. The systems allows you to quickly compare that log in information to their CRM record, and serve up the support cases that are specific to your customer. This is a very popular capability that many customers use. This ability also lends itself to more progressive scenarios, like moving from a self-service support situation to a managed incident via web chat or via a call. This could easily happen if a customer is trying to do something that is more sophisticated or that they need additional assistance to achieve—at this point, the customer service agent starts to manage the issue. We see this connected scenario come up frequently amongst our service customers. So let’s take a look at what your agent may see…
  • Now let’s discuss resolution and satisfaction driven processes. There are a few things to talk about here and one of them being web self-service. More and more, as we discussed when we were talking about trends, there are customers today who prefer to interact with your company online. Maybe they don’t like to pick up the phone and call, or they don’t want to be on hold—maybe they just don’t want to have to talk to someone. They are perfectly happy to go and serve themselves on your website. We have the ability with Dynamics CRM to easily expose, via a web-development interface, core customer service elements directly into your company’s website enabling these kinds of self-service scenarios. So here you can see that I am exposing my cases and also my knowledge base into a customer portal. In this case, a customer is logging into that portal. The systems allows you to quickly compare that log in information to their CRM record, and serve up the support cases that are specific to your customer. This is a very popular capability that many customers use. This ability also lends itself to more progressive scenarios, like moving from a self-service support situation to a managed incident via web chat or via a call. This could easily happen if a customer is trying to do something that is more sophisticated or that they need additional assistance to achieve—at this point, the customer service agent starts to manage the issue. We see this connected scenario come up frequently amongst our service customers. So let’s take a look at what your agent may see…
  • Now let’s discuss resolution and satisfaction driven processes. There are a few things to talk about here and one of them being web self-service. More and more, as we discussed when we were talking about trends, there are customers today who prefer to interact with your company online. Maybe they don’t like to pick up the phone and call, or they don’t want to be on hold—maybe they just don’t want to have to talk to someone. They are perfectly happy to go and serve themselves on your website. We have the ability with Dynamics CRM to easily expose, via a web-development interface, core customer service elements directly into your company’s website enabling these kinds of self-service scenarios. So here you can see that I am exposing my cases and also my knowledge base into a customer portal. In this case, a customer is logging into that portal. The systems allows you to quickly compare that log in information to their CRM record, and serve up the support cases that are specific to your customer. This is a very popular capability that many customers use. This ability also lends itself to more progressive scenarios, like moving from a self-service support situation to a managed incident via web chat or via a call. This could easily happen if a customer is trying to do something that is more sophisticated or that they need additional assistance to achieve—at this point, the customer service agent starts to manage the issue. We see this connected scenario come up frequently amongst our service customers. So let’s take a look at what your agent may see…

SharePoint 2013 samenwerken in de enterprise SharePoint 2013 samenwerken in de enterprise Presentation Transcript

  • Tom Brand – Product manager SharePoint
  • Agenda
  • Hoe werken wij samen?
  • IK JIJIK
  • Wat kan SharePoint doen
  • QS Portaal voor SharePoint 2013 Communicatie Portaal Samenwerk Portaal Persoonlijk Portaal QSPortalTalk& SharePointGovernance QSPortalGlobalNavigation
  • Hoe werkt dat dan
  • Voordelen Samenwerken met SharePoint 2013
  •  I C P        