Melvina Tarazi's presentation at QITCOM 2011

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QITCOM 2011

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Mobility in Industries

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Ms. Melvina Tarazi - Head of Industries, SAP MENA

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  • [Talk track:]In order foroil andgas companies to be successful and achieve long-term sustainable and profitable growth, they must:Manage operations performance and risk – Safely, efficiently, and effectively operate the company’s production and/or refining assets that comprise the bulk of its costs.Maximize the profitable management and operation of the supply chain – Be responsive to the increasingly volatile market and taking advantage.Capitalize on dynamic market opportunities – Recognize that, with a commodity product, it is service and price that will maintain satisfaction and loyalty.Providing for the world’s growing energy needs reliably and sustainably is hampered by distributed processes, information across an often widely distributed workforce.Result: Operational inefficiency resulting in excessive costs Delivery failures and lost opportunities Lost market opportunities and lost customer loyalty
  • [Talk track:]In order foroil andgas companies to be successful and achieve long-term sustainable and profitable growth, they must:Manage operations performance and risk – Safely, efficiently, and effectively operate the company’s production and/or refining assets that comprise the bulk of its costs.Maximize the profitable management and operation of the supply chain – Be responsive to the increasingly volatile market and taking advantage.Capitalize on dynamic market opportunities – Recognize that, with a commodity product, it is service and price that will maintain satisfaction and loyalty.Providing for the world’s growing energy needs reliably and sustainably is hampered by distributed processes, information across an often widely distributed workforce.Result: Operational inefficiency resulting in excessive costs Delivery failures and lost opportunities Lost market opportunities and lost customer loyalty
  • [Talk track:]Much of the world today operates in a mobile environment – and business is no exception. Business processes no longer require people to be tied to their desktops or landlines. As your employees, customers, partners, and the rest of the business ecosystem becomes mobile, companies are asking themselves the following questions: How can mobility solutions help us do what we do better?What simple tasks could businesspeople perform at any time, regardless of physical location?What are the five top-priority business services that could be delivered through mobile devices better , faster, and cheaper?Mobility can help make business processes more efficient and more cost-effective, for all types of businesspeople – executives, line-of-business managers, business consumers and individual users – as well as consumers and ecosystem. A telling example is that of approval workflows. Approvers no longer need to be logged on at desktop computers to approve requests, but can do so anywhere, which can drastically cut down the process time and increase employee productivity.
  • [Talk track:]How can oil andgas companies harness the power of mobility?Within Operations ithelps you ensure continuity and performance by delivering instant, paperless information about assets, operations, or risks via mobile devices.Within Supply chain it provides immediate visibility and ability to respond to the very dynamic commodity markets. Getreal-time visibility into order status, inventories,vessel,pipeline performance, and so on, enabling you to immediately sense and respond to events and changes – which results in improved profitability and service.Within Sales it has benefits for both business-to-business (B2B) and business-to-consumer (B2C) scenarios. In B2B, your sales force has instant access to any customer information they need, including current orders, inventories, and more, enabling them to reduce the sales cycles and improve service. In B2C, you can reach and attract customers with fuel prices and offers based on location and buying habits. Think coupon offers for convenience items in the store alongside the pump’s fuel price or combined fuel and car wash offers after a storm.Additional points to raise: Besides LOB-specific aspects for mobility in oil and gas, there are other more cross-industry and cross-LOB opportunities in which mobility can be transformational. Among those are:Executive dashboards – Help corporate and LOB executives gain insight into business performance and make intelligent decisions in real time from any place.Approval and workflow – Allow people to approve activities like purchase orders or vacation requests “on the fly.”
  • [Talk track:]Successful construction companies confidently expand the business. In the wake of the economic meltdown, successful construction firms take advantage of the uncertainty in this sluggish economic recovery, by focusing on three important areas of the business:Maximizing resource productivity and increasing profitabilityThis is fundamental: lower cost, increased margins. A mobile strategy can help achieve this.Outcome Improve average project margin and reduce project margin variance.Managing operations and mitigating financial riskIt may not be enough to just “trim the fat.” Compliance issues, safety regulations, shifting labor, andresource costs all factor into maintaining and growing the business.Outcome  Better ability to process and monetize project scope changes.Establishing revenue streams with complete lifecycle services Growth can come from developing and monetizing new services.Outcome  Develop more business opportunities, and generate more revenue.
  • [Talk track:]Much of the world today operates in a mobile environment – and business is no exception. Business processes no longer require people to be tied to their desktops or landlines. As your employees, customers, partners, and the rest of the business ecosystem becomes mobile, companies are asking themselves the following questions: How can mobility solutions help us do what we do better?What simple tasks could businesspeople perform at any time, regardless of physical location?What are the five top-priority business services that could be delivered through mobile devices better , faster, and cheaper?Mobility can help make business processes more efficient and more cost-effective, for all types of businesspeople – executives, line-of-business managers, business consumers and individual users – as well as consumers and ecosystem. A telling example is that of approval workflows. Approvers no longer need to be logged on at desktop computers to approve requests, but can do so anywhere, which can drastically cut down the process time and increase employee productivity.
  • [Talk track:]How can construction companies harness the power of mobility? With mobile devices, employees can improve communications across the project team.Result Leveraging a mobile platform can create more efficiency by reducing errors and speeding up response times to more task-focused processes. In addition, a mobile platform allows the ability to proactively adjust to project scope changes quicker, avoiding cost.Result Better project control through improved project oversight , subcontractor management, and reduced material delay cost.And the link between operations and finance is crucial to keeping margins in control, by extending performance information through mobile devices. Result Much better project transparency. Engineers and project managers in the field can access or be alerted to criticalinformation, anytime, anywhere.
  • [Talk track:]To support citizens and add value to the community, governments must be efficient stewards of taxpayer funds and work closely with many partners. When they successfully support citizens and communities, they build trust, resulting in a robust and supportive community.To achieve long-term sustainable and efficient growth, you must focus on critical success factors:Responding faster and smarter, for satisfied citizensUnderstanding and anticipating dynamic citizen needsConsistently targeting the highest-value government service or program opportunitiesImmediate visibility: This requires immediate, secure access to multiple information sources from various agencies. Government officials need the best resources for assessments or decisions. Mobility lets them make rapid decisions and stay connected, secure, and informed.Coordinating citizen services, public safety, and security needs: Law enforcement, social services, tax collection, and grants can be rapidly resolved when officials are out of the office.They can do their job without being “chained to the desk.”Managing the bottom line: Citizens can depend on a government that uses innovative technology like mobility. This includes top-line decisions that need to be made rapidly and efficiently to ensure bottom-line results and citizen quality of life and satisfaction. Source information: Positioning Central - https://positioning.pal.sap.corp/Overall message: SAP software helps governments at all levels improve fiscal stability, accountability, and growth, improve policy, program, and operational performance, and provide responsive citizen-centric services while enhancing the quality of life.Middle column – Associated with citizen services – including safety and security https://positioning.pal.sap.corp/topic/16996/final
  • [Talk track:]Much of the world today operates in a mobile environment – and business is no exception. Business processes no longer require people to be tied to their desktops or landlines. As your employees, customers, partners, and the rest of the business ecosystem becomes mobile, companies are asking themselves the following questions: How can mobility solutions help us do what we do better?What simple tasks could businesspeople perform at any time, regardless of physical location?What are the five top-priority business services that could be delivered through mobile devices better , faster, and cheaper?Mobility can help make business processes more efficient and more cost-effective, for all types of businesspeople – executives, line-of-business managers, business consumers and individual users – as well as consumers and ecosystem. A telling example is that of approval workflows. Approvers no longer need to be logged on at desktop computers to approve requests, but can do so anywhere, which can drastically cut down the process time and increase employee productivity.
  • [Talk track:]How can these capabilities help to transform public sector organizations?Government headquarters andadministrative organizations: Program management teams can analyze government and citizen data while outside the office to improve productivity and keep business processes moving.Leadership and program managers teams can improve value to citizens by being productive and keeping decisions and workflow moving.Government servicesorganizations and citizen services: Government officials can work from any device and maintain information securely.Case workers can evaluate social services cases in the field.Fraud or claims investigators can make real-time assessments and even initiate payments, for exponentially higher citizen service.Citizens can report concerns, suspicious activities, or requests for service and see an immediate response. Decision makers can drive sustainable progress by simulating and optimizing planned activities to better manage programs.Public safety and security: Investigators can continue in real time to work on cases and investigations, eliminating the need to return to the office to update their files.Police gain improved situational awareness by gathering suspicious activity reports from citizens and making reports while on patrol.Police can view the resources in their vicinity in real time and communicate more easily across a single mobile platform.
  • [Talk track:]It is estimated that 50% of higher-value purchases start at a person’s desk at work, then proceed to price and feature comparison with a mobile device, a visit to a store, and a purchase, either in store or via Web or mobile with home delivery. A truly integrated shopping experience using online mobile technology and social networks has changed the speed and service expectations of shopping. Personalized customer interaction Understand your customers, what they are buying, and when and where. What is the key to targeting customers with products and services that will interest them and keep them buying from you?Retailers have massive amounts of customer information; you must gain insight into your customers and then, in real time, offer products and service that are relevant and appealing from any different channel or device.Identify and seize new opportunitiesThe speed of product introduction is increasing in all segments. New products need to interest and excite consumer sand target their lifestyles. You need to analyze internal and external data sources to understand developing trends and opportunities. You need to quickly anticipate these trends and plan assortments that respond to them across your channels and store locations. Accelerating fulfillment lifecycle Multiple inventories by channel and high stock levels to support rapid delivery have driven supply costs up, and aggressive pricing strategies have driven sales down. Add in the complexities of other business channels,and the challenge is multiplied.You need one view of your stock to be able to optimize levels and ensure that customer shipments are delivered on time, in time.
  • [Talk track:]Much of the world today operates in a mobile environment – and business is no exception. Business processes no longer require people to be tied to their desktops or landlines. As your employees, customers, partners, and the rest of the business ecosystem becomes mobile, companies are asking themselves the following questions: How can mobility solutions help us do what we do better?What simple tasks could businesspeople perform at any time, regardless of physical location?What are the five top-priority business services that could be delivered through mobile devices better , faster, and cheaper?Mobility can help make business processes more efficient and more cost-effective, for all types of businesspeople – executives, line-of-business managers, business consumers and individual users – as well as consumers and ecosystem. A telling example is that of approval workflows. Approvers no longer need to be logged on at desktop computers to approve requests, but can do so anywhere, which can drastically cut down the process time and increase employee productivity.
  • How mobility can help transform retail companies:Improve decision making and increase productivityThe speed of retailing today means that staff have to anticipate and respond to their customer needs at a faster pace. They need access to information that is most crucial to them to make the right choices.Mobile devices help productivity and enable fast decision making, contributing to increased margins and sales performance. Offer superior in-store customer serviceMobile devices across the store will help you deliver excellent customer service and overcome bottlenecks that occur in delivering customer information on stock, pricing, and customer details and secondly completing the sale at busy times of the day.Make mobile an integral part of the customer experience in your store to increase financial performanceImprove consumer convenience People use mobile devices to stay connected to the companies and friends that add value to their lives.Coop Switzerland uses iphones for customers to place grocery orders and agree on a delivery slot. They introduced this when they realized many customers spend an hour on the train to Zurich using their iphones. This is an example of how mobile devices are being used to help our busy lives with services and information that inform, help, and entertain.
  • [Talk track:]This slide is some of the underpinning messaging for SAP for the carriers segment.While it sounds simple, the issue that most carriers struggle with is getting their assets (people and equipment) and IT working together. Carriers generally have large IT departments, with hundreds of older point systems. Also, they operate in disparate geographical locations, making data sharing a challenge, locally and globally. Basic tasks like orders management are monumental for them.Successful carriers are able to:Coordinate key process (including equipment status and workforce) and make optimal use of capital-intensive and human assetsReduce total maintenance spend through optimal equipment maintenance and uptimeImprove visibility and availability of equipment and assets throughbetter operations rations and customer serviceA lot of success factors are determined by communications (both IT and people) – and,with the disparate IT and physical landscape, communications is not easy. That’s where mobility comes in, to improve these success factors.Using mobile solutions from SAP gives carriers a clearer understanding of their businesses with fast and efficient communications.
  • [Talk track:]Much of the world today operates in a mobile environment – and business is no exception. Business processes no longer require people to be tied to their desktops or landlines. As your employees, customers, partners, and the rest of the business ecosystem becomes mobile, companies are asking themselves the following questions: How can mobility solutions help us do what we do better?What simple tasks could businesspeople perform at any time, regardless of physical location?What are the five top-priority business services that could be delivered through mobile devices better , faster, and cheaper?Mobility can help make business processes more efficient and more cost-effective, for all types of businesspeople – executives, line-of-business managers, business consumers and individual users – as well as consumers and ecosystem. A telling example is that of approval workflows. Approvers no longer need to be logged on at desktop computers to approve requests, but can do so anywhere, which can drastically cut down the process time and increase employee productivity.
  • [Talk track:]This slide is about the “business benefits” of mobility for carriers. (The next slide is more of a “use case” of mobility for carriers). Enable better field service communications – Carriers want productive field services communications with the worker and the equipment.Manage your workforce in the field without having them come back to a base to report and for more instructions. Haveimproved workforce scheduling, exception reporting, instant work orders, better equipment utilization, and maintenance scheduling, for reduced cost of ownership.Manage and react quickly to events – Mobility creates a lot of raw data, including visibility, real-time status updates, GPS location, temperature, door openings, and decelerations and collisions. Billions of devices create trillions of data points.Event management lets you use this data, react to it withbetter alerts and status reports, and affect the outcomes with two-way communications. With SAP In-Memory Appliance software (SAP HANA),you can analyze the data for future benefits.The Key is that we are doing this WHILE Operations are happening, and not just post operational analysis. Improve your business by reacting to disruptions and min their impact on operations.Provide outstanding customer service – Customers expect business dealings to be as interactive as their consumer experiences. For example, in today’s banks, you get an SMS alert if you deposit orwithdraw funds.Customers want this type of interaction with their vendors, both ondemand and proactive. They want tailored two-way communications on their own mobile devices, when and where they want it.
  • Melvina Tarazi's presentation at QITCOM 2011

    1. 1. Mobility in Industries<br />Melvina Tarazi, <br />Head of Industries – SAP MENA<br />May 26<br />
    2. 2. Agenda<br /><ul><li> Mobility for Oil & Gas
    3. 3. Mobility for Engineering, Construction & Operations
    4. 4. Mobility for Public Sector
    5. 5. Mobility for Retail
    6. 6. Mobility for Transportation and Logistics Carriers </li></li></ul><li>Mobility for Oil & Gas<br />
    7. 7. Successful Oil and Gas Companies . . .<br />provide for the world’s growing energy needs, safely, efficiently, reliably, and economically<br />They do it by…<br />Managing operations performance and risk<br />Capitalizing on dynamic market opportunities<br />Maximizing supply chain profitability<br />Mitigate risk and operate efficiently<br />Capture opportunities and deliver excellence<br />Improve customer service and increase profitability<br />
    8. 8. Mobility Accelerates Business<br /><ul><li>connect to enterprise data
    9. 9. consume information
    10. 10. control your business</li></ul>Mobility enables you to<br /> anytime, anywhere<br />Customer<br />Supply Chain<br />Status and delivery confirmations<br />Schedulingand dispatch <br />Approvals<br />Safety insights<br />Asset information<br />Inventory<br />Contractor<br />Executive<br />Operations<br />Sales<br />IT<br />
    11. 11. Harness the Power of Mobility in Oil and Gas Companies<br />Instant and actionable access to market and customer intelligence<br />Access operations performance and risk data remotely<br />Provide mobile supply chain visibility and response<br /><ul><li>Access customer account information for a holistic view
    12. 12. Distribute inventory and supply chain information to sales
    13. 13. Reach consumers with deals and offers anytime and anywhere
    14. 14. Visualize tank inventory levels, capture dip readings, and provide alerts
    15. 15. Adjust shipments with vessel and pipeline performance analysis
    16. 16. Adjust dispatches instantly based on events
    17. 17. Identify and report risk-related observations in real time
    18. 18. Capture meter readingsand maintenance requests
    19. 19. Distribute work orders, and capture work order dataand completions
    20. 20. Gain visibility into spare parts inventory and material usage</li></ul>Result<br />Result<br />Result<br />Enhanced safety and efficiency at operator and craftsmen level<br />Increased order volume and profitability<br />Profitable and responsive order fulfillment<br />
    21. 21. Mobility for Engineering, Construction & Operations<br />
    22. 22. Successful Construction Companies . . .<br />deliver efficient and profitable projects while lowering risk and expanding revenue<br />They do it by…<br />Maximizing resource productivity and increasing profitability<br />Managing operations and mitigating financial risk<br />Establishing revenue streams with complete lifecycle services<br />Improve bottom line and reduce project margin variance<br />Accelerate processing and monetizing of project scope changes<br />Improve business development win rates<br />
    23. 23. Mobility Accelerates Business<br /><ul><li>connect to enterprise data
    24. 24. consume information
    25. 25. control your business</li></ul>Mobility enables you to<br /> anytime, anywhere<br />Customer<br />On-Site Project Management<br />Approvals<br />Project status<br />Scheduling anddispatch <br />Time entry<br />Safety reporting<br />Equipment maintenance<br />Subcontractor<br />Executive<br />Operations<br />Design andEngineering<br />IT<br />
    26. 26. Link construction operations and financial performance with time-relevant reporting<br />Proactively manage and communicate project scope changes and cost overrun<br />Accelerate communications across the project team<br />Harness the Power of Mobility for Construction Companies<br /><ul><li>Be more efficient with on-site project procurement and field purchase orders
    27. 27. Use labor and equipment better by leveraging mobile material and equipment management on-site
    28. 28. Capture time and attendance more efficiently and accurately
    29. 29. Reduce manual and double entry of project task input and updating
    30. 30. Ensure safety compliance with on-device safety observation reporting and audits, anytime, anywhere
    31. 31. Increase visibility of project performance for superintendents, managers, and engineers in the field
    32. 32. Simplify project status sharing by providing updates via mobile device </li></ul>Result<br />Result<br />Result<br />Better project controlthrough improved oversight, subcontractormanagement, and reducedmaterial delay cost<br />Greater visibility of project information for project managers and engineers in the field<br />Efficiency gains through increased accuracy and faster response time<br />
    33. 33. Mobility for Public Sector<br />
    34. 34. Successful Public Sector Organizations . . .<br />effectively manage programs and policies effectively to enhance the stability and quality of life with responsive citizen-centric services.<br />They do it by…<br />Improving fiscal stability, accountability, and growth<br />Coordinating law enforcement, social, tax, and citizen services<br />Having immediate visibility to information from multiple sources<br />Achieve positive policy, program, and operational performance<br />Ensure safer citizens and communities<br />Make informed real-time assessments and decisions<br />
    35. 35. Mobility Accelerates Business<br /><ul><li>connect to enterprise data
    36. 36. consume information
    37. 37. control your business</li></ul>Mobility enables you to<br /> anytime, anywhere<br />Citizens<br />Service<br />Security alerts<br />Citizen self-service<br />Scheduling anddispatch <br />Executive dashboard<br />Time and expense<br />Contract management<br />……..<br />Other Agencies<br />Executive<br />Operations<br />Suppliers<br />IT<br />
    38. 38. Analyze and respond to budgeting, administrative, and procurement requests from mobile devices<br />Manage social cases and law enforcement activities from any location and synch with main office<br />Exchange information in the field, to complete work and initiate and respond to service requests<br />Harness the Power of Mobility in Public Sector Organizations<br /><ul><li>Improve compliance by letting citizens pay tolls, taxes, or fees remotely
    39. 39. Reduce call center burden and enhance responsiveness with mobile self-service channel
    40. 40. Remotely access maintenance notifications and orders
    41. 41. Remotely view spare parts inventory, to instantly record parts and material usage
    42. 42. Have executive-level oversight of financial and management status
    43. 43. Keep control of mission-critical workflow while out of the office
    44. 44. Let workers access secure business information
    45. 45. Manage and update schedules, tasks, time entry, and employee status
    46. 46. View and update case details on site with service recipients
    47. 47. Take quick, corrective actions based on mobile alerts and notifications
    48. 48. Update and maintain situational awareness and resource status
    49. 49. Enable citizen to quickly report suspicious activities </li></ul>Result<br />Result<br />Result<br />Streamlined and accelerated approvals, cycle times, and workflow processes and accountability<br />Increased productivity, reduced equipment downtime and costs, and faster response to citizen service requests<br />Immediate view of activities, status, incidents, and alerts, to deliver services quicker and ensure safe and secure communities<br />
    50. 50. Mobility for Retail<br />
    51. 51. Successful Retail Companies . . .<br />reach millions of consumers with targeted mobile experiences <br />They do it by…<br />Personalizing customer interaction<br />Identifying and seizing new opportunities <br />Accelerating fulfillment lifecycle <br />Offer meaningful products and services to always-connected consumers<br />Improve customer service and loyalty<br />Increase margin return with new sales opportunities<br />
    52. 52. Mobility Accelerates Business<br /><ul><li>connect to enterprise data
    53. 53. consume information
    54. 54. control your business</li></ul>Mobility enables you to<br /> anytime, anywhere<br />Customer<br />Service<br />Mobilecommerce<br />Stock enquiries<br />Mobile checkout <br />Loyalty management <br />Social media<br />……..<br />Marketing<br />Supply Chain<br />Store Operations<br />Merchandising<br />IT<br />
    55. 55. Improve decision making and increase productivity <br />Improve consumer convenience <br />Harness the Power of Mobility for Retail Companies<br />Offer superior in-store customer service <br /><ul><li>Expand shopping experience to the customer location with mobile commerce
    56. 56. Personalize coupons and offers that reflect lifestyle and social media preferences
    57. 57. Offer location-based services, including loyalty rewards and status management
    58. 58. Enable store associates to easily advise on stock situation and take action
    59. 59. Roll out new merchandise and promotion information corporate-wide via training modules
    60. 60. Ensure staff alignment with mobile workforce calendar features
    61. 61. Streamline check out processes with mobile capability
    62. 62. Access customer-checking merchandise prices and information from anywhere
    63. 63. Increase customer convenience with mobile payment</li></ul>Result<br />Result<br />Result<br />Increased loyalty by offering exciting mobile services<br />Enhanced store experience by engaging with customers <br />People able to work faster and better with information they need, where they want it most <br />
    64. 64. Mobility for Transportation and Logistics Carriers<br />
    65. 65. Successful Carriers . . .<br />manage the complete lifecycle of equipment and transportation orders in the most optimal way<br />They do it by…<br />Improving equipment visibility and availability<br />Reducing total maintenance spend<br />Coordinating key processes<br />Have higher operation ratios and better customer service<br />Make the best use of capital-intensive and human assets<br />Optimize equipment maintenance and uptime<br />
    66. 66. Mobility Accelerates Business<br /><ul><li>connect to enterprise data
    67. 67. consume information
    68. 68. control your business</li></ul>Mobility enables you to<br /> anytime, anywhere<br />Customer<br />Management<br />Maintenance<br />Approvals<br />Scheduling anddispatch <br />Tracking<br />Vehicle status<br />……..<br />Partner<br />Engineer orTechnician<br />Operations<br />Sales<br />IT<br />
    69. 69. Manage and react quickly to events<br />Provide outstanding customer service<br />Enable better field service communications<br />Harness the Power of Real-time Mobility for Carriers<br /><ul><li>Access geo-tracking information
    70. 70. Improve operations monitoring and status reporting
    71. 71. Send proactive e-mail and SMS alerts
    72. 72. Enable on-demand tracing
    73. 73. Send automatic updates when status changes
    74. 74. Use field service data for reporting and analytics to run operations better
    75. 75. Locate mobile assets with GPS monitoring
    76. 76. Enable fast incident reporting
    77. 77. Monitor locomotive health, fuel, and status
    78. 78. Produce work orders, exception reporting, and notifications
    79. 79. Improve workforce scheduling
    80. 80. Execute equipment maintenance on demand
    81. 81. Perform field service inspections (track and signal)</li></ul>Result<br />Result<br />Result<br />Alerts and status that improve operations<br />Customer Service becomes a competitive differentiator<br />More productive workforce and equipment<br />
    82. 82. Legal DisclaimerAll information Contained in this Presentation is Provided under NDA<br />The information in this document is confidential and proprietary to SAP and may not be disclosed without the permission of SAP. This document is not subject to your license agreement or any other service or subscription agreement with SAP. SAP has no obligation to pursue any course of business outlined in this document or any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation and SAP's strategy and possible future developments, products and or platforms directions and functionality are all subject to change and may be changed by SAP at any time for any reason without notice. The information on this document is not a commitment, promise or legal obligation to deliver any material, code or functionality. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. This document is for informational purposes and may not be incorporated into a contract. SAP assumes no responsibility for errors or omissions in this document, except if such damages were caused by SAP intentionally or grossly negligent.<br />All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates, and they should not be relied upon in making purchasing decisions.<br />
    83. 83. Thank You!<br />

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