Mr. Ali Bin Saleh Al-Soma's presentation at QITCOM 2011


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Saudi E-Government

Mr. Ali Bin Saleh Al-Soma - Director General, E-Government Program, Yesser

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Mr. Ali Bin Saleh Al-Soma's presentation at QITCOM 2011

  1. 1. e-Government in K.S.A<br />Ali S. Al-Soma<br />Director General<br /><br />
  2. 2. e-Government Program<br />
  3. 3. Introduction:<br />Shared Infrastructure<br />Coordinated Decentralized Approach<br />Common Standards and Practices<br />Unified Vision and Action Plan<br />
  4. 4. Hierarchy:<br />The Supreme Supervisory Committee<br />The Governor of the Communications and IT <br /> Commission (CITC)<br />The Minister of Communications and IT (MCIT)<br />The Minister of Finance (MOF)<br />The Steering Committee<br />The e-Gov Committee in each Government<br />Entity<br />Chaired by the Governor of CITC<br />The Advisory Group<br />Representatives from MOF, MCIT, CITC <br />Program Directorate<br />
  5. 5. Second Action Plan 2011-2015<br />
  6. 6. The Vision:<br />“Enabling everyone to use effective government services, in a secure integrated and easy way, through multiple electronic channels”<br />
  7. 7. e-Government second action plan components:<br />
  8. 8. Strategy Map<br />e-Government Vision: “Enabling everyone to use effective government services, in a secure integrated and easy way, through multiple electronic channels”<br />Saudi Arabia Government & Society<br />VM03 Contribute to the <br />establishment of the<br />Information society in KSA,<br />including innovation and <br />growth of the local ICT sector<br />VM02 Increase indirect value<br /> of government ICT<br /> Investment<br />VM01 Drive out duplication<br /> of government ICT <br />investment<br /> Value Management<br />R E S U L T S<br />CS04 Increase customer satisfaction, <br />making e-services their first choice<br /> and growing usage of e-services<br />I am an individual or a business<br />I am a Government Agency<br />Customer Value Proposition<br />Customer Service<br />CS01<br />Reduce cost of <br />accessing government<br />e-services<br />CS02 Improve quality of <br />e-services - choice, <br />availability <br />and service levels<br />CS03<br />Increase customer <br />awareness of e-services<br />Public Interaction Experience<br />Collaboration & Innovation<br />Government Efficiency<br />BP03 Implement <br />standardized business<br /> processes and use of<br />single source of data<br />BP06 Improve service<br />delivery performance<br />against standards <br />and expectations<br />BP07 Transform how <br />agencies deliver service <br />through business process<br />-es and use of e-services<br />BP10 Improve management<br />of suppliers/vendors <br />of e-government and <br />technology services<br />Business Processes<br />BP05<br />Improve communication <br />between government<br />agencies and citizens <br />BP08<br />Increase e-participation<br /> between government<br />agencies and citizens<br />BP09<br />Build capacity for <br />e-government <br />research and innovation<br />BP04 <br />Develop e-government <br />channels to <br />match citizen demand<br />BP01 Ensure effective<br /> regulatory environment <br />for e-government achieve-<br />ment and measurement <br />BP02<br /> Manage risks <br />to successful delivery<br />A C T I O N S<br />Sustainable e-government workforce<br />LG01 Establish and maintain effective and skilled workforce<br />LG03 Create performance based culture across e-government workforce<br />LG04 Increase e-government awareness among all government employees<br />LG05 Improve collaboration and increase knowledge exchange<br />LG02 Maintain e-government leadership by Ministers and senior executives<br />Learning & Growth<br />
  9. 9. The Governance<br />
  10. 10. Regulatory Frameworks:<br />IT Criminal Act.<br /> - e-Transactions Act.<br /> - Telecommunications Act<br /> - Rules Governing Private Sector Participation.<br /> -Directive to Shift from Conventional to Electronic Methods.<br />- e-Gov Implementation Rules .<br />- Directive to form Government Agencies’ e-Government Committees.<br />
  11. 11. e-Government shared <br />Infrastructure<br />
  12. 12. SAUDI e-Government National Portal:<br />
  13. 13. SAUDI e-Government National Portal:<br />+700<br />99<br />450<br />Gov. Agency Providers<br />e-Services<br />Acts & Bylaws<br />
  14. 14. e-Government Data Center: <br />
  15. 15. Government Secure Network GSN:<br />
  16. 16. Government Service Bus (GSB):<br />
  17. 17. The National Center for Digital Certification:<br />Manage the related PKI policies and procedures. <br />Integrated Security System used in:<br /><ul><li>Secure information
  18. 18. Users I.D certification
  19. 19. Protecting data
  20. 20. Digital Signature</li></ul>Implemented and operated<br /> <br />
  21. 21. Single Sign On SSO:<br />The Single sign-on (SSO) for Enterprises and individuals is considered one of the significant regulations of implanting the e-Government transactions issued within the Cabinet's resolution. Such regulations provide that each individual with a natural or virtual personality shall have a unified reference number included within all information systems. The said unified reference number will be able to fulfill all requirements of Concerned Agencies relating to e-Government Transactions and their applications. <br />40<br />25000<br />102<br />Offices<br />Establishments<br />Employees<br />
  22. 22. Single Sign On SSO Offices:<br />
  23. 23. e-Channels<br />
  24. 24. Available e-Channels In K.S.A:<br />
  25. 25. Consulting Services<br />
  26. 26. Yesser Consulting Group (YCG):<br />“To be the government preferred partner for e-government consultancy services“<br />
  27. 27. Yesser Consulting Group:<br />Assess the readiness and maturity of government agencies <br />e-Government Transformation Strategic Plan Development (Enterprise Architecture) <br />e-Government Transformation Strategic Plan Development (Service Architecture)<br />RFP Development & Tendering <br />RFP Response Evaluation and Award <br />Providing agencies with the qualified employees <br />Transforming Knowledge <br />
  28. 28. YCG Clients:<br />19<br />Government Agencies<br />
  29. 29. Capacity Building & Awareness<br />
  30. 30. Government Staff Training<br />Basic skills of Computer Applications and e-Transaction<br />Chief Information Officer Program<br />Specialized certifications in IT & PMO <br />
  31. 31. Government Staff Training<br />Basic skills of Computer Applications and e-Transaction<br />Basic skills of Computer Applications and e-Transaction Program<br />Trainees in the first phase ~3000<br />Trainees in the second phase ~7000<br />
  32. 32. Government Staff Training<br />Chief Information Officer Program<br />Chief Information Officer Project <br />Total attendance in the first workshop 34 <br />Total attendance in the second workshop 32<br />
  33. 33. Public Training<br />E-training Caravans:<br />“Training for All”<br />
  34. 34. E-training Caravans:<br />“Training for All”<br />Initiative Objectives<br />Provide appropriate training environment to learn the basic skills on use of computers to people in the areas that large institutes and training centers are not available in.<br />Facilitate access to government & commercial services through introducing the government & commercial electronic services projects in the kingdom.<br />To encourage people in rural areas, villages and hamlets on learning the use of computers and the internet, by giving them basic skills in this area.<br />
  35. 35. Dissemination Of Digital Culture And Knowledge Lectures:<br />Initiative Objectives<br />Promote the importance of the use of telecommunications and information technology to community members (in all different categories and levels of education), with focus on youth, and raise awareness in this area.<br />139<br />13<br />Lectures<br />Provinces<br />50.919<br />30.667<br />Male Students<br />18.991<br />Female Students<br />Students and Public Attendance<br />1.261<br />Public<br />
  36. 36. Dissemination Of Digital Culture And Knowledge Lectures Pictures:<br />
  37. 37. e-Government Awareness- Newspaper Advertisement campaign:<br />
  38. 38. e-Government Awareness- Publications:<br />
  39. 39. e-Government Awareness in 2010- Events:<br />16 workshops for Gov Agencies<br />4 training workshops<br />3 introducing lectures @ Universities<br />9 national & International Conferences Participations<br />
  40. 40. Saudi e-Government Achievement Award 2010:<br />~150 Participants <br />6 Categories including the e-Participation for individuals.<br />18 Winners<br /><ul><li>15 government agencies winners in 5 categories
  41. 41. 3 individuals winners in the e-Participation category</li></li></ul><li>Positive change with <br />e-Government <br />
  42. 42. Considering the e-Services as a first choice for new government services:<br />Ministry of Labor – “Hafiz”<br />The Ministry of Labor has called on unemployed Saudi jobseekers to apply for unemployment benefits, or Hafiz, by sending their names and identity card numbers via short message service (SMS), or by registering on the ministry’s website.<br />Civil Service - e- Recruitment "Jadara" Program<br />Ministry of Civil Service launches Jadara Program for e- Recruitment, recording those who want and are willing to be recruited through its new "Jadara", a recruitment program for male and female citizens in the public sector.<br />
  43. 43. Providing some e-Services through specific e-Channels:<br />Extend Return Visa Application- Ministry of Foreign Affairs  <br />This service helps individuals and corporations to apply electronically for extending a re-entry visa.<br />Ministry of Higher Education - Foreign scholarship <br />Only through the e-Channels <br />
  44. 44. Customers’ satisfaction survey- survey results on e-Government customer satisfaction indicators in Saudi Arabia:<br />Trust<br />Awareness<br />Usage<br />Satisfaction<br />5000) ) G-C<br />500) ) G-B<br />Sample<br />Male & Females Citizens and Residences between 18 - 80 years old<br />Coverage<br />
  45. 45. Meeting the increased public demand on e-Services:<br />
  46. 46. Awards:<br />UNPSA<br />2010<br />2011<br />2009<br />2009<br />2009<br />
  47. 47. International Recognations:<br />“Growing Talent for the Knowledge Economy: The experience of Saudi Arabia” Best Practices in Networked Readiness: Selected Case Studies. World Economic Forum – 2011 Global Information Technology Report (GITR)<br />2010<br />2011<br />Efficient Governance<br />Global Information Technology Report (GITR)<br />
  48. 48. Thanks<br /><br /><br />