'Activating volunteers: The power of non-monetary motivation'

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Volunteering is a combination of giving without asking something in return but expecting to fulfil other desires. …

Volunteering is a combination of giving without asking something in return but expecting to fulfil other desires.
Discussion about the vivid issues of volunteer’s motivation with the key experts from PwC and Sochi 2014 Olympic Games Organizing Committee.
Topics: Volunteer experience, Corporate volunteering. Volunteer movement development in Russia. Tips and tricks of volunteers recruitment and retention.

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  • Welcome to PwC WorkshopWe are glad to be here to get to know you and to let you know more about us while exchanging ideas.For the start let’s see who is here today.
  • My name is Philip Sladdin, I’m the current Global Information Leader at PwC.With me there are:Karel De Baere – CEO and Chairman of PwC Belgium and AIESEC ChampionKarina Khudenko – Partner PwC Russia and Alumni of AIESEC Russia. Ekaterina Pechenikhina – PwC Russia Assistant Manager, Human Resources Marina Checkmysheva – PwC Russia HR Consultant, Tax & Legal Services | Human Resource ConsultingAnton Lopukhin - Sochi 2014 Olympic Games Organizing Committee, Head of the volunteers management function
  • What about you?Ask to participants to raise their hands when hearing their region or current position.From which region are you from? – WENA, MENA, Asian Pacific, CEE, Africa, Iberoamerica.What is your current position in AIESEC? LCP – Local Committee President, MCVP – Member Committee Vice-president, MCP – Member Committee President?
  • Why did you choose PwC’s workshop?Ask to participants this question. 4 in total.
  • Why do you volunteer?Ask to 4 delegates their reasons for volunteering.
  • Share with delegates the facts and information we got from our publication called: Millennials at work. Document attached to read it.
  • Does a company want to hire a volunteer experienced? – Talk about the experience of working with +10 AIESEC volunteers/interns as GC and with AIESEC Int in general; also about the volunteers involved in PwCs CSR programme that you manage. The main factors that distinguish a volunteer from others.Value proposition offered by volunteer experienced
  • Explain the main concepts of Non-monetary motivation. Provide examples of non-monetary motivations used by organizations.
  • Provide facts and tools for management and implementation.
  • Power of non-monetary motivationGoals:• Participants understand how they can use the basic principles of non-monetary motivation at their everyday job in AIESEC• Participants understand “success factors” of non-monetary motivation management• Participants are aware of common mistakes
  • Fishbowl set-up: 2 rounds of chairs Fishbowl rules:1. The discussion runs only inside the fishbowl.2. Every participant can take place on a free chair any time he/she has a question/comment/example or would like to argue/support a position.3. “5 min rule” – if nobody comes to the fish bowl during 5 min, a facilitator is allowed to nominate a “fish”.Timing:5 min – explaining the rules, changing the chairs set-up30 min – Fishbowl discussionFirst question: • Isn’t non-monetary motivation concept used by a company just another way to earn more money with less cost?
  • Wrap up all the workshop, main thoughts and messages for delegates to think about. Delivery the bottles branded with Sochi and PwC to the 10 most proactive participants or with the best questions during the fishbowl.Leave an open question.Thanks for coming.Gifts delivery – Melissa will have a box whit all the scarf's and ties to provide to the all delegates as general gifts (giveaways).

Transcript

  • 1. www.pwc.comWelcome toPwC Workshop
  • 2. www.pwc.comActivating Volunteers:The power of non-monetary motivation
  • 3. You want to know usKarel De BaerePhilip SladdinKarina KhudenkoEkaterina PechenikhinaMarina ChekmyshevaAnton LopukhinActivating Volunteers: The power of non-monetary motivation August 2012PwC 3
  • 4. We want to know you Which AIESEC region? Are you an LCP, MCVP, MCP?Activating Volunteers: The power of non-monetary motivation August 2012PwC 4
  • 5. Proud supporter ofSochi XXII Olympic Winter Games andXI Paralympics Winter GamesActivating Volunteers: The power of non-monetary motivation August 2012PwC 5
  • 6. Why did you choose PwC’sWorkshop?Activating Volunteers: The power of non-monetary motivation August 2012PwC 6
  • 7. AgendaI. Why do you volunteer? Career impact and valuable propositionII. Non-monetary motivation, as part of value proposition.III. Activating volunteers – Sochi 2014 Olympics organizing committeeIV. Power of non-monetary motivationActivating Volunteers: The power of non-monetary motivation August 2012PwC 7
  • 8. Why do you volunteer?Activating Volunteers: The power of non-monetary motivation August 2012PwC 8
  • 9. PwC’s 14th Annual Global CEO SurveyMillennials at work4,364 graduates across 75 countries (Aged 31 or under)Money isn’t everything. The biggest draw for millennials, is theopportunity for progression.Activating Volunteers: The power of non-monetary motivation August 2012PwC 9
  • 10. Is an experienced volunteer a highlyvalued hire? What is the value theycan offer?Activating Volunteers: The power of non-monetary motivation August 2012PwC 10
  • 11. Non-monetary motivation as part ofvalue propositionActivating Volunteers: The power of non-monetary motivation August 2012PwC 11
  • 12. Employee Value PropositionActivating Volunteers: The power of non-monetary motivation August 2012PwC 12
  • 13. PwC Russia highlightsActivating Volunteers: The power of non-monetary motivation August 2012PwC 13
  • 14. Community• Developing our Volunteering Policyalong these lines is a key point on ouragenda for this year.• Last year, thanks to the PwCDonations database, we raised anddonated almost 738,000 roubles.• In early 2010 we adopted a policybased on CR best practices that providesstaff with one working day per yearto do charity work.Activating Volunteers: The power of non-monetary motivation August 2012PwC 14
  • 15. What we do. Highlights Knowledge and Cooperation with NGOs: experience: Junior Charity Club Achievement Russia This year 4 meetings 1,550 hours of pro were organised in bono lectures were close partnership given by PwC staff in with Charities Aid universities Foundation More than 100 volunteers from PwC More than 300 Charity instead of gifts children from seven orphanagesActivating Volunteers: The power of non-monetary motivation August 2012PwC 15
  • 16. What we do. HighlightsGreen Day "We use so much paper in our work that every single one of us should plant a tree to give back to nature." Natalia Dovgal, Manager, TLS M&A Over the years, more than 80 companies have taken part in this annual study and some more than once Leaders in Corporate Philanthropy studyActivating Volunteers: The power of non-monetary motivation August 2012PwC 16
  • 17. Activating VolunteersSochi 2014Activating Volunteers: The power of non-monetary motivation August 2012PwC 17
  • 18. Sochi 2014 volunteer program
  • 19. Sochi 2014 Volunteers Program To involve the necessary number of volunteers required for successful implementationGames of the Olympic and Paralympic Winter Games in the City of Sochi in 2014 To provide involvement of volunteers into the work in the City of Sochi during City the Games To maintain the infrastructure of volunteer activity in the country Country created under the OCOG Volunteers Program as a key element of the* Games legacy
  • 20. Volunteer program structure 2009-2011 2012-2013 2014 2014-2015 Phase I. Infrastructure development1. Promotion of volunteer values Phase II. Recruitment and training2. Development of volunteer centers Phase IV. Legacy Phase III. Games3. Development of IT-system4. Legal support5. Attraction and selection6. Training7. Work organization and management8. Motivation and recognition *
  • 21. Volunteer Hubs in Russian Universities 26 specialized volunteer centers (14 regions) Most presented regions: Krasnodar region and Moscow Universities selected within a Russian-wide competition (126 bids)Key tasks: Promote volunteer and Olympic values and organize volunteering activities in the University Attract, select and train volunteers for Sochi 2014 Games
  • 22. Volunteers’ functions Volunteer profiles: Total Volunteer Hubs KSUPEST (Krasnodar), SMSUH (Moscow), RSSU1 Event Services 8000 (Moscow), RSU (Moscow), SSU (Sochi), TSU (Tver), YSU (Khanty-Mansiysk) Protocol, NOC / NPC Services, Arrival & KSU (Krasnodar), MGIMO (Moscow), MUIF Synergy2 Departure, International Client Services (& 5500 (Moscow), PSLU (Pyatigorsk) IOC/IPC), Language services МАDI (STU) (Moscow), OSTU (Omsk), NArFU3 Transportation 3800 (Arkhangelsk), SRSTU (Novocherkassk) Services: Food & Beverage, VSUES (Vladivostok), NCCIE (Novorossiysk),4 Accommodation, Village management, 2000 SPbSUSE (Saint Petersburg), Waste & Cleaning KSTU (Kazan), KSAU (Krasnodar), MUIF Synergy5 Ceremonies 1500 (Moscow) KSU (Krasnodar), PSLU (Pyatigorsk), KSU6 Press operations 1000 (Krasnodar), TSU (Tver)7 Technology 1000 KSTU (Kazan), KSUT (Krasnodar), TPU (Tomsk),8 Anti-doping 700 KSMU (Krasnodar), MSMU (Moscow)9 Administration & Accreditation 400 VSU (Volgograd), PSLU (Pyatigorsk), TSU (Tver)10 Medical services 250 BSMU (Ufa), KSMU (Krasnodar)+ Sport volunteers 5000 Sport Universities & Sochi 2014 22
  • 23. Volunteer Hubs Silver Age University Mission: To involve elder people into active and constructive social lifestyle Students: more than 2,000 people of 55+ age in 10 cities of Russia, including Krasnodar and Sochi Curriculum: computer literacy, effective communication, foreign language, healthy lifestyle March 14, 2011: first 25 Silver Age students got official Volunteer certificates
  • 24. Future plans of development Volunteer centers are not established only for Sochi 2014 project. They are encouraged to realize lots of regional and local volunteer projects Plan to create an association / umbrella organization of volunteer centers Involvement of volunteer centers in national and international projects Service learning approach Share of experience 57
  • 25. Global Sports Forum Trophy Award Sochi 2014 Volunteer Hubs Project March 10, 2011: Global Sports Forum in Barcelona, Spain The competition for the most innovative and effective sport projects held as a part of Forum Sochi 2014 program was awarded by special Juan Antonio Samaranch prize for the development of volunteering activities
  • 26. Pre-games volunteers Most of key Sochi 2014 events are organized with help of our volunteers We realize pre-games program in Moscow and Sochi offices2011 statistics More than 950 volunteers in Sochi 2014 database More than 4000 volunteer shifts in 54 events More than 120 office volunteers have worked over 28 000 hours 26
  • 27. 27
  • 28. Power of non-monetary motivationActivating Volunteers: The power of non-monetary motivation August 2012PwC 28
  • 29. «Fish bowl» discussion Special rules Special set-upActivating Volunteers: The power of non-monetary motivation August 2012PwC 29
  • 30. Discussion rules 1 The discussion runs only inside the fish bowl. 2 Every participant can take place on a free chair any time he/she has a question/comment or would like to support/argue a position. 3 “5 min rule” – if nobody comes to the fish bowl during 5 min, a facilitator is allowed to nominate a fish.Activating Volunteers: The power of non-monetary motivation August 2012PwC 30
  • 31. Are you ready to activate yourvolunteers? Thank you PwC Team Sochi 2014Activating Volunteers: The power of non-monetary motivation August 2012PwC 31