PwC soft skill workshop: Surviving an interview


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PwC soft skill workshop: Surviving an interview

  1. 1. soft skill workshopSurviving an interview
  2. 2. Surviving an interviewPwC 2
  3. 3. Write down 3 characteristics that best describe yourselfPwC 3
  4. 4. Contents• Who is PwC?• What is an interview?• Reasons for failure• Body language• Providing evidence• Killer questions• Try-out• Q&APwC 4
  5. 5. Who is PwC?PwC 5
  6. 6. PwC around the world 151 countries 163,000 people FY07: US$ 24.7 billion revenue FY08: US$ 28.2 billion revenue FY09: US$ 26.2 billion revenuePwC 6
  7. 7. PwC in Belgium 4 Offices Antwerp – Brussels – Ghent – Liège 1 350 people 41 nationalities FY07: 194 M euro revenue FY08: 207 M euro revenue FY09: 195 M euro revenuePwC 7
  8. 8. Our ClientsPwC Belgium | Long-term relationships with our clients Large international firms are the core to the business Belgian Market 19% Public Sector 2% EU 3% Large multi-nationals 76%PwC 8
  9. 9. Our jobs for juniorsGo for a career in:Audit & ConsultingIT ConsultingHR ConsultingTax ServicesLegal ServicesAccountingPwC 9
  10. 10. Why is making agood impression inan interview thatimportant?
  11. 11. PwC Selection Process• Application form: Cover Letter & CV• Selection Day: − Psychometric tests: numerical & verbal − Solving a case − Group discussion − Language test − HR and Business Interview• 3. OfferPwC 11
  12. 12. What is an Interview?• ‘Two-way conversation with a purpose; getting to know each other’• Opportunity for the interviewer and the interviewee to get further information• NOT an interrogation!PwC 12
  13. 13. What is importantwhen participatingin an interview?
  14. 14. Body Language• Give a firm handshake• Smile• Respect personal space• Maintain eye contact – don’t eyeball• Relax• Breathe• Dress appropriatelyPwC 14
  15. 15. Take the 3 characteristics you wrote downPwC 15
  16. 16. Providing InformationExercise: your own STAR answer Team player Sociable Communicative Most given characteristics Motivated Flexible Driven Dynamic Optimistic Enthusiastic Eager to learnPwC 16
  17. 17. 3 characteristics that describe you best: exerciseTry to describe, as concretely as possible,a situation in which you showed ...PwC 17
  18. 18. Providing Information• When the interviewer asks you for examples, you should describe them as concrete as possible!• Using the STAR method − Situation: give an example of a situation you were involved in and which produced a positive outcome − Task: describe the tasks involved in that situation − Action: talk about the various actions involved in the situation’s task − Result: describe what results directly followed because of your actionsPwC 18
  19. 19. Providing InformationExample of a STAR answer:Situation: Action:During my internship last summer, I was I designed a new promotional package to goresponsible for managing various events. out to the local community businesses. I also included a rating sheet to collect feedback onTask: our events, and organized internal round-tableI noticed that attendance at these events discussions to raise awareness of the issue withhad dropped by 30% over the past 3 years our employees.and wanted to do something to improvethese numbers. Result: We utilised some of the wonderful ideas we received from the community, made our internal systems more efficient and visible and raised attendance by 18% the first year.PwC 19
  20. 20. Providing InformationExample of a STAR answer:Situation: Action:Whilst acting as a relief supervisor at a I listened carefully to the customer’s pointwell-known pizza restaurant, a customer of view. Calmly and diplomatically, Ibegan to loudly complain about the explained that there was a lack of staff dueservice being slow. to illness. I reassured the customer that the order was being dealt with and I offeredTask: complimentary drinks whilst the customerTo satisfy the person without upsetting and his family were waiting.other customers who were also waitingfor their food and who had arrived Result:earlier. The customer calmed down and appreciated the situation we faced. He realised that that it wasn’t deliberate and decided to wait quietly, with the free drinks. Lesson learnt: the importance of listening to people and seeing their point of view.PwC 20
  21. 21. TaskIntroduce yourself / small talk / body languageTry-outPwC 21
  22. 22. Unexpected Questions• If you encounter a difficult or unexpected question; stay calm and take your time.• For example: − Can we continue this conversation in (another language)? −…► Treat them as a challenge!PwC 22
  23. 23. Reasons for failure• Attending the interview but NOT preparing for it• Providing superficial information or waffling• Failing to listen to the questions• Answering a question that was not askedPwC 23
  24. 24. PwC 24
  25. 25. ConclusionSurviving an interviewTips & Tricks• Prepare your interview: browse the organisation’s website, think about why you want to work for this company• Try out the STAR method (Situation, Task, Action, Result)• Dress appropriately• Mind your body language: smile, firm handshake, relax and breathe• Listen carefully to the questions of the recruiter: stay calm and take your timePwC 25
  26. 26. Q&APwC 26
  27. 27. Where to find further information• Stay informed about our jobs and recruitment events on• Apply at PwC! Selection Days every week: www.selectiondays.bePwC 27
  28. 28. Good Luck!© 2010 PricewaterhouseCoopers. All rights reserved. “PricewaterhouseCoopers” refers to the network ofmember firms of PricewaterhouseCoopers International Limited, each of which is a separate andPwCindependent legal entity. 28