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Quality Management System



Employee Induction to Intergrated Management Systems

Employee Induction to Intergrated Management Systems



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    Quality Management System Quality Management System Presentation Transcript

    • QHSE Management Introduction and Employee induction
    • What is QMS?
      • Continuous quality care
      • Systematic, structured & continuous attention to quality maintenance and quality improvement
      • Reflective practice – critical self-analysis/ self-assessment, self-evaluation/SWOT analysis
      • What am I/we doing in eg. Tender Management, Project Management?
      • Why is it being done?
      • Why is it being done in this way?
      • How well is it being done?
      • How could I/we improve what is being done?
    • What is QMS? (cont)
    • Who is Responsible?
      • You are, we all are…
      • Quality is not a new concept – We have always focused on quality. Call for a more systematic approach
      • Quality is a means of continuous self-improvement
      • Quality is not a science – it is common sense
      • QA is the responsibility of every individual- starts at an individual level
      • QM starts at the top and filters down
      • Tension between accountability & improvement
    • How does it work?
      • Document Control
      • Record Control
      • Standard forms & procedures
      • Minuted Meetings
      • Prevention and correction actions
    • What is OHSMS?
      • Driven by legislation
      • Consistent across all industries
      • Consideration of, and compliance with, relevant legislative, regulatory and statutory obligations
      • Duty of care
      • Hazard identification, risk assessment and risk control requirements for routine and non routine activities
      • Accident and incident prevention initiatives
      • Training, awareness, communication and consultation requirements.
    • Who is responsible?
      • The system starts at the top
      • The requirement is to develop an OHS 'management system', not merely a site 'safety program’. Responsibility for the system starts at the senior management level and with a corporate OHS policy that applies to all projects and our working environment.
      • We all have a responsibility to adhere. Non-conformance can be devastating.
    • How does it work?
      • Workforce participation in planning and managing OHS improvements is an effective means of tapping into the knowledge of employees and service providers about their activities and the ways in which OHS management and performance can be improved.
      • We all need to contribute to decisions that may impact on health and safety at work.
    • How does it Work? (cont)
      • For effective OHS management, must establish procedures for:
        • identifying work site and work activity OHS hazards
        • assessing risks associated with these hazards and devising ways to eliminate or minimise the risks (Eliminate -> Substitute -> Engineer -> Administrate -> Personal Protection)
        • implementing and prioritising control measures
        • following risk assessment and monitoring risk control measures.
    • What does that mean?
      • Document Control
      • Record Control
      • Standard forms & procedures
      • Minuted Meetings
      • Prevention and correction actions
            • (Sound Familiar)
    • What is EMS?
      • Environmental Management System (EMS) provides our company with a framework through which its environmental performance can be monitored, improved and controlled.
      • An effective EMS will:
        • Define environmental responsibilities for all staff.
        • Identify opportunities to reduce waste, including raw materials, utility use and waste disposal costs.
        • Reduce the risk of fines for non-compliance with environmental legislation.
        • Ensure all operations have procedures to minimise their environmental impacts.
        • Record environmental performance against set targets.
        • Provide a clear audit trail.
    • Who is responsible?
      • Governed by our policy
      • Not yet legislation
      • We are all responsible to follow policy
    • How does it work?
      • Measuring waste is essential to ensure we can manage it. It is important to establish how much we waste in both quantity and cost so you can benchmark and monitor improvements.
      • We will track figures for all our company's expenditure and wastes, including:
        • Water, electricity and gas consumption - from utility bills.
        • Effluent treatment - obtain costs from our subcontractor.
        • Skips and landfill - from our subcontractors.
        • Packaging, paper and board - inbound and outbound.
        • VOCs, solvents and other chemicals.
        • Consumables and office equipment.
        • By-products of manufacture and unused raw materials.
    • General Office Induction
      • Should include:
      • a copy of the Quality, OH&S and Environmental policy and an explanation of its intent;
      •   an overview of any QHSE program and an explanation of roles and responsibilities for its implementation;
      •   an explanation of company rules or guidelines;
      •   consultation procedures and the resolution of issues – who to see about an issue, what happens if the issue is not resolved, types of issues which should go through a consultation process etc;
      •   procedures for the reporting of accidents, incidents and hazards;
      •   an explanation of workers compensation and claims and rehabilitation processes;
      •   emergency procedures;
      •   any other information of a general QHSE nature e.g.. security, purchasing etc.
    • Roles & Responsibilities
      • Current OH&S officer is ...
      • Responsible officer is ...
      • Quality Officer is …
      • Environment Officer is …
      • What do these roles mean?
        • Ensure we are doing what we say, proving it and improving it.
        • They do not write policy, procedures, processes, etc.
    • Accreditation Requirements
      • We are seeking to get Accreditation for the an Integrated Management System that satisfies the following Standards:
      • ISO 9001 – Quality Systems Management
      • ISO 14001 – Environmental Management Systems
      • AS/NZS 4801 – Occupational Health & Safety Management Systems
    • Accreditation Requirements (cont)
      • Policy Statements √
      • Quality, OH&S & Environment Manual √
      • Standard Forms & Procedures √
      • Continual Improvement √ (this meeting)
      • evidence of the Systems working √
    • Moving Forward
      • Appointment of QA, OHS & EMS Officer
      • Consolidate System Manuals into one
      • Process improvement
        • Procedure reviews for relevance including Missing procedures
        • Regular meetings
        • Tracking and Audits
        • Changing our mind set
        • Actively participating – ask questions
    • Process improvement discussion
      • Systems Location
        • Z:Shared ResourcesQHSE MANAGEMENT SYSTEMManagement Systems
      • Registering Corrective/Preventative Action
        • Z:Shared ResourcesQHSE MANAGEMENT SYSTEMpreventive_corrective_action_manager.xls
    • Document & record Management
      • A document provides guidance and/or direction for performing work, making decisions, or rendering judgments which affect the quality of the products or services that customers receive. A document should be construed to mean any physical guide or direction whether written, video tape, physical sample, sample drawing, computer program or otherwise.
      • A Record on the other hand proves that some type of required quality system action took place. Sometimes documents become records. For instance, Management Review Minutes become the record that a Management Review has taken place. i.e. a completed document that is no longer subject to review and updates.
      • What confuses most people is that typically a form gets filled in and becomes a record. The form is a document and after it is filled in it, becomes a record.
      • Remember, records normally get filled in and provide evidence that conformance has occurred in the Quality System. Documents offer direction and guidance on particular tasks.
      • In Summary:
        • A record provides evidence for what has taken place in the past.
        • A document can be changed as times goes on - a work in progress.
        • Once a document becomes a record, it should not be changed anymore.
        • Records are retained for predetermined time periods and disposed of after they expire.
        • Register is located at:
        • Z:Shared ResourcesQHSE MANAGEMENT SYSTEMDocument_Record_Manager.xls
    • Q & A