Keeping Your Digital Office Clean Wim Putzeys Panoptic

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Keeping your digital office clean through transactional content management, social content management, mobile devices, and cloud computing

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Keeping Your Digital Office Clean Wim Putzeys Panoptic

  1. 1. Keeping Your Digital Office Clean Wim Putzeys Business Meets IT – October 25, 2011
  2. 2. The Digital Office Is Everywhere25/10/2011 2
  3. 3. Digital Information Is on EverythingSource: IDC, Gartner, Morgan Stanley Research25/10/2011 3
  4. 4. It Is Shared with Everyone Customers Partners CompetitorsYour organization Employees25/10/2011 4
  5. 5. And There Is More of It Every Day 7910 Exabytes Age of the Exabyte Age of the Zettabyte (Transactions) (Interactions) 1227 ExabytesSource: IDC, 2011 130 Exabytes 2005 2010 201525/10/2011 Slide 5
  6. 6. So…Where is InformationIn Your Organization?25/10/2011 6
  7. 7. Keeping Your Digital Office Clean Yesterday’s achievements Content management today Tomorrow’s opportunities and challenges25/10/2011 7
  8. 8. Yesterday’s Achievements, Relevant TodaySource: iht.com25/10/2011 8
  9. 9. Transactional Content Management Structured, repititive content-driven processes e.g. processing invoices, forms, cases, contracts,… Productivity  Less paper and paper storage  Faster distribution and organization of work  Improved service through easier status tracking  Cheaper digital archiving Compliance  Easier access control  More reliable and complete audit logs  Better discoverability  Easier content lifecycle management25/10/2011 Slide 9
  10. 10. Transactional Content Management Task & User Document View Manager Reporting View Analyst Process View Business Process Business Activity E-mail/Office Fax Management Monitoring Document Records Capture Management Management Paper E-forms Integration Storage & Archiving CRM ERP GIS DW/BI25/10/2011 Slide 10
  11. 11. Transactional Content Management Desktop Validation scanning High-volume, high predicatability Case management Bulk scanning (mailroom) Capture server Multifunctional Occasional small volume Bulk scanning Validation (outsourced) (outsourced) Current and legacy bulk scanning25/10/2011 Slide 11
  12. 12. Transactional Content Management25/10/2011 Slide 12
  13. 13. Transactional Content Management25/10/2011 Slide 13
  14. 14. Note: list not exhaustive, focused on Belgium, order does not imply ranking Transactional Content Management Microsoft Tibco Agilepoint Sharepoint 2010 BPM Tools Global 360 Open Text Nintex Activiti Livelink Hummingbird ECM Suites Oracle Alfresco Capture Tools UCM EMC Captiva IBM Epehesoft EMC Filenet Documentum Recomatics Readsoft IBM Datacap NSI Autostore • Open source25/10/2011 Slide 14
  15. 15. Keeping Your Digital Office Clean Yesterday’s achievements Content management today Tomorrow’s opportunities and challenges25/10/2011 15
  16. 16. Social Content Management Um…25/10/2011 Slide 16
  17. 17. Social Content Management Ad hoc, unstructured processes Efficiency: Connect  Find information faster  Rely less on e-mail  Save on travel costs Cohesion, loyalty Communicate  Lateral and bottom-up communication  Feedback Innovation Collaborate25/10/2011 Slide 17
  18. 18. Transactional Content Management • Find information through people other • Invite • Tag (yourself) • Subscribe (pull, not push personalization) • Tweet • Ask a question Connect25/10/2011 Slide 18
  19. 19. Transactional Content Management • Share and collaborate realtime (save on travel and e-mail) • Check presence • VOIP, video conference, chat (save on communication delays and costs) Communicate25/10/2011 Slide 19
  20. 20. Transactional Content Management • Share and collaborate Collaborate realtime (save on e-mail) • Version • Tag • Send Tasks and reminders • Comment and rate (wisdom of the crowd)25/10/2011 Slide 20
  21. 21. Social Content Management Beware: social content ≠ transactional content  Decrease treshold to increase participation  Go easy on the metadata  Do not supersilo – consider enterprise search instead25/10/2011 Slide 21
  22. 22. Social Content Management25/10/2011 Slide 22
  23. 23. Social Content Management Lower treshold ≠ no governance  Social code of conduct  Rules for creating and destroying/archiving workspaces  Rules for transfering and classifying reference content from workspaces  Monitoring through content metrics25/10/2011 Slide 23
  24. 24. Social Content Management Skype CiscoNote: list not exhaustive, focused on Belgium, order does not imply ranking Microsoft Social Communication Open Text Sharepoint + Lync Vignette Yammer Google+ Box.net Oracle Portals Portal/WebLogic Social Collaboration Portal/AquaLogic Jive GoogleDocs BaseCamp Portal/Glassfish/Peoplesoft Portal/Webcenter Portal + Liferay BlueKiwi Lotus Notes UCM KnowledgePlaza SAP IBM Netweaver Portal Websphere Portal + Lotus + DM + Trex WCM + Lotus Quickr + Enterprise Search Lotus Connection + Lotus Autonomy IDOL Sharepoint FAST Sametime IBM Content Google SA • Open source Analytics and ES GoogleApps Lucene25/10/2011 Slide 24
  25. 25. Keeping Your Digital Office Clean Yesterday’s achievements Content management today Tomorrow’s opportunities and challenges25/10/2011 25
  26. 26. Looking Ahead ECM in the Cloud Mobile ECM Big content/data25/10/2011 Slide 26
  27. 27. ECM in the Cloud Many ECM players in the public cloud, including:  Sharepoint 365  Box.net  IBM Websphere stack on Amazon EC2  Google Docs Faster setup, more flexible scaling, pay per use25/10/2011 Slide 27
  28. 28. ECM in the Cloud Connecting inhouse repositories to the cloud25/10/2011 Slide 28
  29. 29. Mobile ECM25/10/2011 Slide 29
  30. 30. Big Content/Data Use content, logs and content interaction data for:  Classification: taxonomy development  Governance: retention management  Intelligence: sentiment analysis, network analysis, trend analysis BI and search converge for analytics25/10/2011 Slide 30
  31. 31. Transactional Content Management25/10/2011 Slide 31
  32. 32. Thank YouQuestions?For more information, please contact:Panoptic NVWim PutzeysVeldkant 31, B-2550 Kontich+32 (0)3 443 20 75wim.putzeys@panoptic.bizwww.panoptic.biz

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