2. Global results
Vietnam 1
Andorra 2
1042 people accessed the South Korea
Japan
3
3
survey, 1002 answered all Bulgaria 4
Indonesia 5
the questions. Costa Rica 9
Users from more than 20 Australia 9
Singapore 19
countries gave their Portugal 20
feedback about options Turkey
Malaysia
26
27
and services available on Dominican Rep. 30
Others 40
Pulse. Greece 40
Mexico 48
China 57
USA 120
Thailand 122
Spain 457
2
3. Interesting Data
51,67%
47% of you
agree with the 47,52% Average of time that you spend on the
45,99%
information 44,68% intranet every day
provided on
Between 5 &
Less than 5
30 minutes
I can find the The intranet The intranet I know where minutes
36%
information I menus help search helps I am on the 50%
need on the me to find the me to find the intranet Over 30
intranet information I information I estructure minutes
need need 14%
Look & Feel of the Intranet
Agree & Strongly Agree
66,36% 61,63% 55,94% 55,06% 53,01%
45,14% 49,42%
I like the I like the Information The intranet Content is I would like The intranet
intranet look and feel on the has a logical labelled with to helps me
homepage of the intranet is page design an owner personalise understand
intranet easy to read the intranet our values &
culture
3
4. Survey results are aligned with
the new tools we are developing
What do you want to
see in the homepage?
60,1%
36,2%
37,0%
22,0%
1. More images, less 2. More text hyperlinks, 3. More gadgets, 4. Photo or video
text minimal images widgets... (like HR animation of
Offers, Systems Status, work‐related topics
Critical Technical
Incidents)
New Pulse 2.0 (actually being developed)
will provide a more modern and intuitive
format based on social technology. You
will be able to collaborate with your
colleagues to generate new contents 4
5. Try it
Did you know that external
access to the intranet is
already possible? Use your username and password on
1. Yes http://pulse.tuitravel-ad.com to access
33% intranet everywhere (at home, hotel or even
on your mobile phone)
2. No
67%
Is the intranet launched
when you turn on your pc?
2. No
Contact your local IT Manager or
38%
open a ticket via Service Point
1. Yes
62%
5
6. Service Point results
Do you use the Service
Point?
Never Always
17% 19%
Almost
always
Sometime 16%
s
48%
Through the Service Point you can open your tickets about:
Functional tickets: Questions and incidents to Business Support team
Technical tickets: Incidents and Requests related to IT
Financial queries: About adminitrative issues
Accelerate tickets: Business Inteligence / Athenea issues
Procurement tickets: Purchasing items
Through the Service Point you can check, edit or add comments on your open
tickets.
6
7. Service Point results
Did you find what were you looking for?
4. New Implementations 61,50% 38,50%
We’re actually working on a
3. Procurement 62,77% 37,23%
new options grid to fit your
2. Technical Support 49,58% 50,42% needs more accurately.
1. Operational Support 52,07% 47,93%
Sometines & Never Always & Almost always
It’s easy to navigate through
Service Point?
Either most of your answers has
been positive, we’re taking seriously
2. No
the design of Service Point Space on
41%
Pulse2.0 in order to make it easier to
use and to add useful utilities for 1. Yes
59%
your daily duties.
7
8. Service Point results
Click the “Support” button in Atlas and
Did you know? the Service Point will appear in your
1. Yes
40%
screen
You can open a
2. No
ticket from the
60%
support button in
Atlas.
On Service Point main screen you can track It's easy to
your tickets, export a list to Excel File or see 2. No
31%
follow the
who’s working on these.
status of
1. Yes your
69%
tickets?
8
9. Service Point results
Your opinion about the service level and
some of your comments
5. None 4. Very Unsatisfactory 3. Unsatisfactory 2. Satisfactory 1. Very Satisfactory
New
153 34 136 416 54
Implementations
Procurement 162 26 109 445 45
Technical Support 61 34 122 515 101
Operational Support 92 25 110 511 77
0% 20% 40% 60% 80% 100%
More detail with the descriptions on the Option menu... eg which team will handle the incident.
Sometimes is dificul to find manuals or to iniciate a course. It will be great to have a favorites custom menu.
For me the options in the service point some do not make sense. I guess it is understanding where things will go from an user
perspective.
Emergency tickets - To be solved straight away for urgent issues.
Make easy to make a ticket, and explanation on how to make a ticket
Make it a real SPOC. Currently, I have to analyze what kind of need i have and go to the corresponding area (sub-menus in the Service
Point) (or what i think is the corresponding area). The SPOC should be much easier: i just summit my need to the support, and the
Service Point is the only point of contact.
Create more option in Service point about Atlas.
Sometimes it takes too much time in order to receive an answer
Make it easier to understand what type of ticket I need to be sending. I don't think it is clear enough.. maybe put exemple tickets in or
make a chart up.
9
10. News & communications in the Intranet
homepage
Do you read the news and communications in the Intranet homepage?
1. News 2. Improvements 3. Technical Stoppages
The information
provided is useful for
Neither
agree nor
your daily work ...
386
disagree
429
41%
198 Agree
125 210 47%
115 436 116 Disagree
128 218 73
50 7%
Always Almost always Sometimes Never
Strongly Strongly
disagree agree
1% 4%
Your comments:
I would like to have more information about extraordinary deployments to production. When are they going to be and what they going to
are
include in them.
Highlight in different color the header for different topics (news from IT; improvements; A&D communicaions, etc)
t
Sometimes the important news are lost in the middle of many things. Once the launcinh period is over, the news are even more
difficult to find. This
is important for the changes and new developments, that I think should be more structured.
Please add more images, less text.
Can be useful to divided the New & Communications by product, so you can check all news and improvement for some product in a list.
10
11. Last questions about Pulse services
How satisfied are you with the
I would rate the intranet as: Intranet Options & Services?
Not at all useful 11
Unsatisfactor y
Neutral or indifferent 99 14%
Useful 441 Satisfied Very
80% unsatisfactory
Very useful 220 1%
Business critical 51 Very
satisfied
5%
How much does the Intranet needs
to improve in?
4. Considerable 3. Significant 2. Minor 1. None
No
47 36,1%
64 61 59 Yes
270 275 63,9%
341
444
355 360
322
247
148
Would you like to include
62 122 94
collaboration tools on the
Look & feel Simplicity to find Help to do your Quantity & quality Intranet, like blogs, wikis, ...?
information work tasks of content
provided
11
12. Your comments about Pulse:
Quality of content especially language. Business case for improvements.
Once the communications have expired, the old information is very difficult / impossible to find.The search option must be improved!
Personalization options, richer profiles, user content.
I think it needs to be more user firendly, the news and company information is great and usefull, but we should focus more on implementing training
solutions and manuals that are kept to date that can be easliy found online.
There is a lot of information that is no longer valid (eg.Workplaces, templates and Employee offers) a deep cleansing should be made.
I would like the intranet to appear to be the face of A&D and then drill down into different Divisions. At the moment Pulse appears to a B2B business tool
Separate channel for each continent or localize server for each continent later than direct to Spain servers, this will be more useful for remote area user
to access to Pulse intranet later than to wait for the loading page.
As a new employee (just joined 3 month) there has been no formal introduction to the Intranet pages. I do not precisely know all the topics and
information that is accessible through the Intranet, but mainly use it to access Atlas and Accelerate system. I have tried to upload a picture on my profile
and there was a message saying that the team will check my picture first & once it's approved it will appear online. Until now nothing has happened.
Intranet should be actualized, there are a lot of information from the beginning of 2000, I think all departments have to responsible to actualize all
information. Specially for new employees this is very big issue.
The intranet speed is very slow
More picture to look more interesting,
Keep up the great work and push more to continue making this a fun place to work. Compared to other companies, TUI and Hotebeds isn't among the
top 10 companies to work for. There is always room for improvement, right? However, the criteria to be among the top 10 in the U.S. is different than
Europe. TUI is awesome and I love Hotelbeds a lot, but we should see better pay and better benefits as we continue to grow and continue to profit.
We have aggresive goals compared to what the market predicts and it's sometimes painful to think we need to grow 30% or more....BUT.....in my sector
we do exceed expectations with a great ROI. However, I don't see the same rate of investment going back into our pockets nor our benefits. I believe
TUI and Hotelbeds is positioned to become one of the best companies to work for; which means happier employees attracking even happier clients - a
perfect balance. Thank you for asking my input and for all that you do. Cheers!
12
