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Communication skills
Communication skills
Communication skills
Communication skills
Communication skills
Communication skills
Communication skills
Communication skills
Communication skills
Communication skills
Communication skills
Communication skills
Communication skills
Communication skills
Communication skills
Communication skills
Communication skills
Communication skills
Communication skills
Communication skills
Communication skills
Communication skills
Communication skills
Communication skills
Communication skills
Communication skills
Communication skills
Communication skills
Communication skills
Communication skills
Communication skills
Communication skills
Communication skills
Communication skills
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Communication skills

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70% of managerial time is spent on communication.The ULTIMATE reason for success of any organization is communication, Effective communication.

70% of managerial time is spent on communication.The ULTIMATE reason for success of any organization is communication, Effective communication.

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  • 1. What is Good and what is Bad CommunicationSome basic skills to become a Good Communicator
  • 2.  To recognize & overcome barriersAdvantages of listeningTo speak confidently To communicate effectively
  • 3. Communication is….. 55% 7% body language words 38% style
  • 4. (ROLE PLAY)
  • 5. To express our emotionsAchieve joint understandingTo get things donePass on and obtain informationReach decisionsDevelop relationshipsResearch show, 63 to 73 % of managerial time is spent oncommunication.
  • 6. Good Communication can’t exist without honest listeningWe do not try HARD to get our message acrossWe do not take advantage of various media available tousWe all could improve our communication skillsIt cannot be perfected
  • 7. Art of getting your message across effectively through: •Spoken words – first & simplest way •Body Language – can make or mar •Written words – reflects importance •Visuals – leaves greatest impact
  • 8. Written Letters, Memos, Reports…Spoken Conversations, Interviews, Phone Calls, Requests…Gestures Facial expressions, Actions, Voice Tone, Silence, Stance…Visuals Photographs, Paintings, Videos, Film…Multimedia Television, Newspaper, Magazines, Internet…
  • 9. Channel Formulating Delivery MessageSender Receiver Feedback Perception Response Understanding
  • 10. Barriers are the hurdles or difficulties that come in the way of effective communication. They are :1. Physical2. Psychological3. Linguistic4. Cultural5. Mechanical
  • 11. BODY LANGUAGE the conscious and unconscious movements and postures by which attitudes and feelings are communicated
  • 12. KINESICS THE TECHNICAL TERM FOR BODY LANGUAGE.
  • 13. Openness Open hands, unbuttoned coatArms crossed, sidewaysglance, touching-rubbing nose, rubbing Defensivenesseyes, buttoned coat,drawing away Pinching flesh, chewing pen, Insecurity thumb over thumb, biting fingernail
  • 14. Upper body in sprinters position, open hands, Cooperation sitting on edge of chair, hand to face gestures, unbuttoning coat.Steeple hands, hands behind back, back stiffened, hands in Confidence coat pockets withthumb out, hands on table, hand in the pocket of coat
  • 15. (MIRRORING GAME)
  • 16. Listening 45% Order in which we are taughtOrder in which we learn Speaking 30% Reading 16% Writing 9%
  • 17. LISTEN – the most importantcomponent of communicationL - LOOKI - INQUIRES - SUMMARISET – TAKE NOTESE - ENCOURAGEN - NEUTRALISE
  • 18. (THROW THE SMILEY)
  • 19. What is culture? Helps me decide... It tells me what to thinkI can show it, and do I can see it
  • 20. Culture What is culture ? •Culture is the arts elevated to set of beliefs•Culture is the lens through which we view the world
  • 21. Cultural differences visible invisibleCommunication styles BeliefsAttitudes towards conflict ValuesDecision making styles ExpectationApproaching to knowing Attitudes
  • 22. Why cross culture is important ?Globalization Business opportunitiesJob opportunitiesSharing of views and ideasTalent improvisationAn understanding of diverse market
  • 23. EyeIn some cultures, looking people in the eyes is assumed to indicate honesty and straightforwardness , in others it is seen as challenging and rude .In Arab culture too little eye contact is regarded as disrespectful .In English culture certain amount of eye contact is necessary but toomuch makes people uncomfortable In South- Asian countries direct eye contact is regarded aggressive & rude .
  • 24. Meanings of Hand Gestures in Different Cultures US=OK JAPAN = MONEY RUSSIA = ZERO BRAZIL = INSULT
  • 25. However, the going good sign translates into a rude and offensive gesture in Islamic and Asian countries. In Australia,it means OK, but if youmove it up and down, itis considered as a grave insult. Thumbs up hand sign
  • 26. Fingers Crossed Hand gesture The cross may have originated from the Pagan symbols that means to ward off evil. Many times people cross their fingers before telling a lie, as it is believed to countervailthe evil that comes of the lie. It is a positive and negative symbol as it interprets both luck or lies.
  • 27. Skills to overcome differencesTo handle yourself ,use your headTo handle others ,use your heart.
  • 28. Precautions in cross- cultural communication1. Slow down2. Separate question3. Use easy words4. Write it down5. Be supportive6. Check meaning
  • 29. I HEAR, I forgetI SEE, I rememberI DO, I understand”
  • 30. Thank you for your ParTICIPaTIon
  • 31. any QuESTIonS ???

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