Handling permissions is one of the most labor-intensive and low-revenue tasks in any publishing house. But new cloud services provide automation and efficiency to make small licensing transactions less onerous and more remunerative. Alfredo Santana, Associate Director of Global Rights Operations at John Wiley & Sons will share how Copyright Clearance Centers RightsLink service has freed up staff time, improved workflow, and increased permissions revenue for the publisher.
Increasing Permissions Revenues with Point-of-Content Licensing
1. July 26, 2012
Book Publishing in the Cloud
Alfredo Santana, Associate Director, Global Rights Operations
2. A Brief History of Permissions
(the original micro-transaction)
Shrouded in mystery –
Who handles it?
What is it? a service or a revenue stream?
Very time-consuming –
Thousands of requests, each one unique
Title and Rights information not readily available
Small per transaction fees, plus hundreds of ―freebies‖ –
Did the fee justify the effort?
4. Higher Profile with the
Optimization of Repurposing
Content
— From low
demand… — To high volume of
demand
— From ad hoc
approach… — To systematic
— From not that process
important… — To accountability
— From not — To an established
significant revenue revenue stream
5. The Need For More Effective
and Efficient Approach Became
Obvious and Urgent
Integrated Permissions Process into more
automated internal systems/Subsidiary Rights
Database
Dedicated and Trained Staff for handling this
area
…Still slow in process and in the customer to
Publisher connection/response
6. A New Era From the Skies…
—RightsLink takes Permissions to the
Clouds
7. Why We Selected Rightslink?
— To address the challenges and improve customer
service
— Copyright Clearance Center –
trusted, experienced, existing licensing
relationships with publishers and licensees
— Integrates seamlessly with publisher’s online
content – e.g. link on online books, databases
— Link to wherever a publisher’s content is stored or
promoted – e.g.publisher’s site, ecommerce sites
— Tailored to Publishers’ own business rules and
licensing terms
— Customisable – messages, redirect, STM rules, etc.
— Retains publisher/publication branding throughout
8. Enabling RightsLink Across
Variety of Products – the pain
— Set priority for journals as the first product to
activate. These have higher volume of permissions
requests
— Once journals were RightsLink-enabled, these were
followed by online books, open-access
journals, and finally books
— Different product lines required different sets of
rules to determine how RightsLink processes
requests
— Within each product line there are also varying
rules based on the nature of the request and the
requestor
— The entire process to get journals RightsLinked took
approximately 10 months, largely because of the
number of products and the numerous rules and
guidelines required.
9. The Process Required Working
Closely with various Internal
Functions
Editorial/Marketing to help identify titles
IT to Identify the metadata for each field of
content-information to be linked, provide cover
artwork for each title
Legal to draft the Terms & Conditions governing
the permissions granted
Coordinating efforts with permissions teams
across locations, US, UK, Germany
10. How RightsLink Improved This
Onerous Task – the Gain
• User Self Service – Immediate clearance
within a few minutes
• Directly from the point of content or title
• Quick, intuitive very easy to use
• Available any time, any place, anywhere
• Secure, online payment
• User can manage multiple requests –
across a range of publications and
publishers – not necessarily in same
transaction
11. What Are the Benefits of
RightsLink for the customer?
— Customer links to the RightsLink service is
transparent – seeming they never leave the
publisher site
— A Better, Quicker, More Efficient
Service, instantly instead of 4/6 weeks
— Improved Customer Satisfaction
— CCC deal with all technical/usage queries
— CCC handle all invoicing, payment, debt
chasing
— Process more than 1,000 non-fee permissions
every year - e.g. author reuse, visually
impaired, PatientAccess coming soon
12. What Are the Benefits of
RightsLink for the Publisher?
—Robust Reporting facilitates quick
analytics and management of
information any time
—What permissions granted
—From what content
—By whom
—For What repurpose
—Rank top titles by usage / by revenue
13. Some Numbers…
—Revenue – some publishers report
increase of 200% - 400% after 1st year
—RightsLink year to year revenue has
shown an increase of 65%
—Volume of internal permissions
processed not decreased in proportion
with the volume of permissions
processed by RightsLink
—Point-of-content licensing led to new
customers and more requests
14. …
—Smaller, more specialized staff
—Invest in quicker turnaround for non
RightsLink-enabled content
—Handle more complex requests
—More accountability
—Higher Visibility
—More rewarding work experience