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Commoditizing IT: Enterprise Technology as a Service (Yuvi Kochar)
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Commoditizing IT: Enterprise Technology as a Service (Yuvi Kochar)

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Yuvi Kochar, the CTO of the Washington Post holding company, is delivering diverse ERP and SaaS solutions as a streamlined and well-defined set of technology services. The Shared IT Services team is …

Yuvi Kochar, the CTO of the Washington Post holding company, is delivering diverse ERP and SaaS solutions as a streamlined and well-defined set of technology services. The Shared IT Services team is providing services to the different businesses the Washington Post newspaper and Kaplan education, among others, that his holding company owns. He will discuss the service model, organization structure and the technology architecture the Post has developed to ensure success of this new IT services delivery model. His team has to vet the solutions, enable their distribution, and do all that being mindful of how things will look (and work) a level removed from the solution provider.

Published in: Business, Technology

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  • 1. Commoditizing IT:Enterprise Technology as a Service July 26, 2012
  • 2. The Washington Post Company:Diversified Education and Media 2011 Revenue (Total - 4.21B) Cable, 17% TV 7% Other, 6% Education, 55 % News Media, 15% 2
  • 3. Enterprise IT must respond to …• Shorter product cycles – need for agility• Consumerization – ease of use and inexpensive• Mobility – any time, any where• Business is social – new business models• Globalization – competition can come from anywhere• Innovation is the top business priority 3
  • 4. Roadmap TodayMONTH Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov DecWEEK 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4HCM, Payroll Finance ECS Operations, Compliance SecurityLegend In Progress Scheduled Tentative 4
  • 5. Roadmap 2008MONTH Jan Feb March April May June July August Sept Oct Nov DecWEEK 1 2 3 4 5 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4 5 1 2 3 4 1 2 3 4 5 1 2 3 4 1 2 3 4 1 2 3 4 5 1 2 3 4 1 2 3 4 Projects Infra- structure & Security Novell SSO / Access Manager UpgradeProduction 5
  • 6. Delivering EnterpriseTechnology as a Service 6
  • 7. Key Requirements for Technology • Cost • Security and privacy • Industry best practices • Constant enhancement and change • SSO • Seamless data integration 7
  • 8. IT as a Service – Design Elements • Service Design • Service Pricing • Organization Structure • Technology (Architecture, etc.) 8
  • 9. Service Design (HCM)Workforce Talent Talent RewardsManagement Acquisition Development ManagementCore HR Management Candidate Sourcing Goal Management Payroll Applicant Tracking PerformanceBenefits Administration Time Management ManagementEmployee Self Service Background Checks Succession Planning Leave ManagementEmployee Incentive On-boarding Learning ManagementCommunication CompensationManager Self Service Salary PlanningRecords Management 9
  • 10. Service Pricing Examples (HCM)Functions Annual Cost Examples (Per Employee) $nnn per employee (United States)Workforce Management $mm per employee (International) – No benefits management Applicant Tracking: $yy per employeeTalent Acquisition On-boarding: $z per employeeRewards Management $rr per employee 10
  • 11. Organization Structure PMO Operations Development Custom Apps Business Analysis, Infrastructure, Product Business Application ManagementStakeholders Support & Maintenance Customer Outsourced to Engagement Development Strategic Partner Packaged Apps 11
  • 12. Tech Architecture:3 types of Apps Custom Identity & Apps AccessManagement Packaged Apps Operations, Platform as a Data & SAAS Security Service Process Apps andIntegration GovernanceReporting & Analytics Infrastructure as a Service 12