2011 NPHPSP Annual Training QI Culture


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This presentation was given by Jack Moran from the Public Heal

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2011 NPHPSP Annual Training QI Culture

  1. 1. Jack Moran Quality Advisor Public Health Foundation Assessing and Building a Culture of Quality Improvement in Your Agency
  2. 2. Building A Quality Culture <ul><li>It takes more than a clever catch phrase </li></ul><ul><ul><li>“ Quality Is Job 1” </li></ul></ul><ul><ul><li>“ Everything We Do Is Quality” </li></ul></ul><ul><ul><li>“ Everything can be improved” </li></ul></ul><ul><ul><li>“ When you're out of quality, you're out of business” </li></ul></ul>
  3. 3. Building A Quality Culture <ul><li>What does it take? </li></ul><ul><ul><li>Use the QI tools in daily operations </li></ul></ul><ul><ul><li>Be open to feedback </li></ul></ul><ul><ul><li>Empower others </li></ul></ul><ul><ul><li>Improvement is aligned to strategy </li></ul></ul><ul><ul><li>Instill urgency </li></ul></ul><ul><ul><li>Process focus </li></ul></ul><ul><li>Above all else be visible, be passionate, and be consistent </li></ul>
  4. 4. What Is A Culture? <ul><li>Culture generally refers to patterns of human activity and the symbolic structures that give such activities significance and importance. </li></ul><ul><li>Cultures can be understood as systems of symbols and meanings that lack fixed boundaries, that are constantly in flux, and that interact and compete with one another </li></ul>Source: Wikipedia, the free encyclopedia
  5. 5. Culture <ul><li>Culture is what holds an organization’s DNA together </li></ul><ul><li>It helps define its personality and explain its performance </li></ul><ul><li>“ It is how we do things around here” </li></ul>
  6. 6. Culture <ul><li>Difficult to define and very elusive but you know that culture exists within your team or your organization </li></ul><ul><li>It’s that ethereal something that hangs in the air and influences how work gets done </li></ul><ul><li>It determines the overall mood of the workplace </li></ul>
  7. 7. Indicators of an Organization’s Culture <ul><ul><li>Rituals and Routines </li></ul></ul><ul><ul><li>Symbols </li></ul></ul><ul><ul><li>Power Structures </li></ul></ul><ul><ul><li>Organizational Structures </li></ul></ul><ul><ul><li>Control Systems </li></ul></ul><ul><ul><li>Stories </li></ul></ul>Source: Wikipedia, the free encyclopedia
  8. 8. Exercise: What Is Your Quality Culture? Top Three and How To Overcome Them Rituals Symbols Power Structures Org. Structures Control Systems Stories
  9. 9. Quality Culture <ul><li>Building a quality culture is not an easy task </li></ul><ul><li>Developing a focus on quality seems very easy but it really is not a straightforward thing to achieve </li></ul><ul><li>Organizations spend years of efforts and budget to achieve the goal </li></ul>
  10. 10. What Are The Ingredients of a Quality Culture <ul><li>Commitment </li></ul><ul><li>Capability </li></ul><ul><li>Understanding of Customer Expectations </li></ul><ul><li>Empowerment </li></ul><ul><li>Process Focus </li></ul><ul><li>Institutionalization </li></ul>
  11. 11. Rating Your Current Quality Culture Exercise <ul><li>Using the six ingredients of a quality culture rate where your organization is today and indicate why </li></ul><ul><li>Indicate where you think the organization will be at this time next year and why </li></ul><ul><li>List the top three barriers that are preventing you from having a culture of quality </li></ul>
  12. 12. Rating Your Current Quality Culture 4 3 2 1 Commitment Capability Customer Focus Empowerment Process Focus Institutionalization
  13. 13. Rating Scale <ul><li>0 – nothing in place </li></ul><ul><li>1 – just getting started </li></ul><ul><li>2 – moving in the right direction </li></ul><ul><li>3 – adequate; have made good progress over the last year </li></ul><ul><li>4 – very good performance; plans in place to expand the QI program throughout the organization </li></ul><ul><li>5 – we have institutionalized QI </li></ul>
  14. 14. <ul><li>Next Step – where do you think you will be next year at this time? </li></ul><ul><li>Use the same rating scale </li></ul>Rating Your Current Quality Culture
  15. 15. <ul><li>Debrief </li></ul>Rating Your Current Quality Culture
  16. 16. Quality Culture <ul><li>A culture of collective accountability focused on our customer </li></ul>
  17. 18. <ul><li>Thank you for your time and attention </li></ul><ul><li>Questions? </li></ul>