2011 NPHPSP Annual Training QI Culture
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2011 NPHPSP Annual Training QI Culture

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This presentation was given by Jack Moran from the Public Heal

This presentation was given by Jack Moran from the Public Heal

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2011 NPHPSP Annual Training QI Culture 2011 NPHPSP Annual Training QI Culture Presentation Transcript

  • Jack Moran Quality Advisor Public Health Foundation Assessing and Building a Culture of Quality Improvement in Your Agency
  • Building A Quality Culture
    • It takes more than a clever catch phrase
      • “ Quality Is Job 1”
      • “ Everything We Do Is Quality”
      • “ Everything can be improved”
      • “ When you're out of quality, you're out of business”
  • Building A Quality Culture
    • What does it take?
      • Use the QI tools in daily operations
      • Be open to feedback
      • Empower others
      • Improvement is aligned to strategy
      • Instill urgency
      • Process focus
    • Above all else be visible, be passionate, and be consistent
  • What Is A Culture?
    • Culture generally refers to patterns of human activity and the symbolic structures that give such activities significance and importance.
    • Cultures can be understood as systems of symbols and meanings that lack fixed boundaries, that are constantly in flux, and that interact and compete with one another
    Source: Wikipedia, the free encyclopedia
  • Culture
    • Culture is what holds an organization’s DNA together
    • It helps define its personality and explain its performance
    • “ It is how we do things around here”
  • Culture
    • Difficult to define and very elusive but you know that culture exists within your team or your organization
    • It’s that ethereal something that hangs in the air and influences how work gets done
    • It determines the overall mood of the workplace
  • Indicators of an Organization’s Culture
      • Rituals and Routines
      • Symbols
      • Power Structures
      • Organizational Structures
      • Control Systems
      • Stories
    Source: Wikipedia, the free encyclopedia
  • Exercise: What Is Your Quality Culture? Top Three and How To Overcome Them Rituals Symbols Power Structures Org. Structures Control Systems Stories
  • Quality Culture
    • Building a quality culture is not an easy task
    • Developing a focus on quality seems very easy but it really is not a straightforward thing to achieve
    • Organizations spend years of efforts and budget to achieve the goal
  • What Are The Ingredients of a Quality Culture
    • Commitment
    • Capability
    • Understanding of Customer Expectations
    • Empowerment
    • Process Focus
    • Institutionalization
  • Rating Your Current Quality Culture Exercise
    • Using the six ingredients of a quality culture rate where your organization is today and indicate why
    • Indicate where you think the organization will be at this time next year and why
    • List the top three barriers that are preventing you from having a culture of quality
  • Rating Your Current Quality Culture 4 3 2 1 Commitment Capability Customer Focus Empowerment Process Focus Institutionalization
  • Rating Scale
    • 0 – nothing in place
    • 1 – just getting started
    • 2 – moving in the right direction
    • 3 – adequate; have made good progress over the last year
    • 4 – very good performance; plans in place to expand the QI program throughout the organization
    • 5 – we have institutionalized QI
    • Next Step – where do you think you will be next year at this time?
    • Use the same rating scale
    Rating Your Current Quality Culture
    • Debrief
    Rating Your Current Quality Culture
  • Quality Culture
    • A culture of collective accountability focused on our customer
  •  
    • Thank you for your time and attention
    • Questions?