Goal Setting & PerformanceMeasurement  Workshop Office of Budget  Evaluation &  Development
OverviewIntroducing the processUnderstanding citywide goalsSetting department goalsEstablishing division objectivesMeasuri...
Why do this?Communicate alignment of staff actions & plans with expressed interests of elected leadersProvide focus to ach...
Introducing the process            Citywide Goals           (Council & Staff)          Department Goals   Division        ...
Citywide GoalsSet by Mayor & CouncilTracked by City ManagerReflect strategic priorities of our elected officials
Department GoalsSet by DepartmentsTied to Citywide GoalsProvide foundation for Division Objectives
Division ObjectivesSet by DivisionsApproved by Department HeadTied to Department and/or Citywide GoalsProvide basis for pe...
Performance MeasuresQuantified metricEmphasis areas Outcome EfficiencyTied to division objectiveReported annually
What are the Citywide Goals?Established by Council in 2011City Manager reports regularly in regards to status, ongoing act...
PreambleThe Rocky Mount Mayor and City Councilare committed to:•Providing good government•Improving the quality of life in...
Citywide GoalsContinue to expand the use of allcommunication outlets including the WorldWide Web and social media:•To impr...
Citywide GoalsUpdate the City’s Personnel Policy to:•Ensure fairness and to value diversity inhiring and promotion.•Encour...
Citywide GoalsReinvent and transform the citygovernment’s organizational culture:•To encourage and reward creativeproblem-...
Citywide GoalsBuild relationships between the CityCouncil and faith-based organizations,churches, and clergy to address hu...
Citywide GoalsCreate greater internet accessopportunities, particularly in key areassuch as downtown.Create a greater crit...
City Staff Values(Goals)Excellent public serviceExcellent customer serviceInnovation
Citywide Goals & Values
Goal SettingWhat is your purpose?What do you expect to achieve?What motivates improvement?What are you trying to accomplis...
SMART Goal SettingSpecificMeasurableRelevantAttainableTime-Specific
Department GoalsProject significant accomplishmentsInclude some degree of difficultyReflect internal mission/visionIncorpo...
Division ObjectivesStatements of expectations, desired  achievementAlign with department goalsSpecific, enable effective, ...
Let’s Practice!
Performance MeasuresEnable tracking of goal/objective  achievement (alignment)Facilitate accountabilityCommunicate operati...
Performance MeasuresDeveloped & tracked at delegated  level (supervisory, operations)Potential to positively-influence  de...
PM ComponentsIdentify the measure• Quantifiable• Describes specific service dimension• Staff able to acquire, review and a...
PM ComponentsCategories of measures (preferred)• Efficiencies: relationship between  inputs & outputs –Cost ($) per preven...
PM ComponentsCategories of measures (preferred)• Outcomes: provide feedback on service quality –% of inspections completed...
PM ComponentsCategories of measures (less preferable)• Inputs: amount of resources used• Outputs: workload, amount of serv...
PM ResourcesOther jurisdictionsProfessional standardsUNC Benchmarking ProjectICMA Performance MeasurementMunicipal Benchma...
Let’s Practice!
Remember Citywide Goals!
Practice1. Identify Citywide goal   Excellent customer service2. Draft Department goal (Planning)Establish and maintain a ...
Practice3. Draft Division objective   (Inspections)Staff will complete inspections within   3 days of customer request4. A...
Next StepsLook at prior budget goals, objectives & measuresReview Citywide GoalsDiscuss department & division strategyDisc...
Questions? kenneth.hunter@rockymountnc.gov Extension 1335
Upcoming SlideShare
Loading in …5
×

Goal setting & performance measurement training

431 views
319 views

Published on

0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
431
On SlideShare
0
From Embeds
0
Number of Embeds
1
Actions
Shares
0
Downloads
7
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Goal setting & performance measurement training

  1. 1. Goal Setting & PerformanceMeasurement Workshop Office of Budget Evaluation & Development
  2. 2. OverviewIntroducing the processUnderstanding citywide goalsSetting department goalsEstablishing division objectivesMeasuring performance
  3. 3. Why do this?Communicate alignment of staff actions & plans with expressed interests of elected leadersProvide focus to achieve results
  4. 4. Introducing the process Citywide Goals (Council & Staff) Department Goals Division Performance Objectives Measures
  5. 5. Citywide GoalsSet by Mayor & CouncilTracked by City ManagerReflect strategic priorities of our elected officials
  6. 6. Department GoalsSet by DepartmentsTied to Citywide GoalsProvide foundation for Division Objectives
  7. 7. Division ObjectivesSet by DivisionsApproved by Department HeadTied to Department and/or Citywide GoalsProvide basis for performance measures
  8. 8. Performance MeasuresQuantified metricEmphasis areas Outcome EfficiencyTied to division objectiveReported annually
  9. 9. What are the Citywide Goals?Established by Council in 2011City Manager reports regularly in regards to status, ongoing activities, accomplishmentsReflect expressed strategic interests of elected officials
  10. 10. PreambleThe Rocky Mount Mayor and City Councilare committed to:•Providing good government•Improving the quality of life in ourcommunity•Ensuring a safe community•Providing opportunities and businessdevelopment•Promoting Social Justice•Being good stewards of the environment•Promoting Community EconomicDevelopment
  11. 11. Citywide GoalsContinue to expand the use of allcommunication outlets including the WorldWide Web and social media:•To improve the frequency, and accuracy ofCity communications with the Rocky Mountcommunity and the Twin County Region.•By launching and maintaining a positiveimage campaign.
  12. 12. Citywide GoalsUpdate the City’s Personnel Policy to:•Ensure fairness and to value diversity inhiring and promotion.•Encourage succession planning.•Promote human capital development.•Provide for career ladders in everydepartment; and•Promote employee understanding ofexpectations and appropriate grievanceand appeal channels.
  13. 13. Citywide GoalsReinvent and transform the citygovernment’s organizational culture:•To encourage and reward creativeproblem-solving, innovation, and risk-taking; and•To improve the economy, efficiency,effectiveness and the equity of cityservices. This includes customer servicepolicies, employee training, and evaluatingimpact on citizen satisfaction with cityservices.
  14. 14. Citywide GoalsBuild relationships between the CityCouncil and faith-based organizations,churches, and clergy to address humandevelopment.Develop strategies to engage and recruityoung adults.Build stakeholder support for regionalcollaboration and launch a strategicplanning process for Rocky Mount and theTwin County region.
  15. 15. Citywide GoalsCreate greater internet accessopportunities, particularly in key areassuch as downtown.Create a greater critical mass in theCentral City by:•Creating more housing opportunities in thedowntown area; and•Creating housing opportunities that appealto young adults.
  16. 16. City Staff Values(Goals)Excellent public serviceExcellent customer serviceInnovation
  17. 17. Citywide Goals & Values
  18. 18. Goal SettingWhat is your purpose?What do you expect to achieve?What motivates improvement?What are you trying to accomplish?How can you advance Citywide goals?How do you meet/exceed expectations and standards?
  19. 19. SMART Goal SettingSpecificMeasurableRelevantAttainableTime-Specific
  20. 20. Department GoalsProject significant accomplishmentsInclude some degree of difficultyReflect internal mission/visionIncorporate, align with Citywide goals (Council & Staff)Provide foundation for division-level objectives
  21. 21. Division ObjectivesStatements of expectations, desired achievementAlign with department goalsSpecific, enable effective, quantitative measurementAgree with overall, Citywide philosophy (goals & values)
  22. 22. Let’s Practice!
  23. 23. Performance MeasuresEnable tracking of goal/objective achievement (alignment)Facilitate accountabilityCommunicate operations to elected officialsSet stage for enabling ongoing evaluation & improvement
  24. 24. Performance MeasuresDeveloped & tracked at delegated level (supervisory, operations)Potential to positively-influence decision-making from the “bottom- up”
  25. 25. PM ComponentsIdentify the measure• Quantifiable• Describes specific service dimension• Staff able to acquire, review and analyze data (metric) on a regular (annual, quarterly, monthly) basis
  26. 26. PM ComponentsCategories of measures (preferred)• Efficiencies: relationship between inputs & outputs –Cost ($) per preventative maintenance –# days to process building plans –Weekly meters read per reader
  27. 27. PM ComponentsCategories of measures (preferred)• Outcomes: provide feedback on service quality –% of inspections completed within 3 business days of request –% of Fire Department calls responded to within 3 minutes
  28. 28. PM ComponentsCategories of measures (less preferable)• Inputs: amount of resources used• Outputs: workload, amount of service provided
  29. 29. PM ResourcesOther jurisdictionsProfessional standardsUNC Benchmarking ProjectICMA Performance MeasurementMunicipal Benchmarks (Ammons)Budget Office Library (soon online)
  30. 30. Let’s Practice!
  31. 31. Remember Citywide Goals!
  32. 32. Practice1. Identify Citywide goal Excellent customer service2. Draft Department goal (Planning)Establish and maintain a culture of service that exceeds citizen expectations
  33. 33. Practice3. Draft Division objective (Inspections)Staff will complete inspections within 3 days of customer request4. Assign Performance measure% inspections completed within 3 days of customer request
  34. 34. Next StepsLook at prior budget goals, objectives & measuresReview Citywide GoalsDiscuss department & division strategyDiscover performance measures
  35. 35. Questions? kenneth.hunter@rockymountnc.gov Extension 1335

×