PRESENTER NOTES Who is MA: Mission Australia is a non- denominational Christian community service organisation that has been transforming the lives of Australians in need for 150 years. We come from many and varied backgrounds cultures and experiences, but we share a passion to help the disadvantaged in our communities to transform their lives. Community Services Operates 350 community services across metro, rural and regional Australia, assisting more than 90,000 families and individuals a year and more than 130,000 incidences of service Each of our Community Services fall under one of five pathways: Pathways to strong families and healthy, happy children Pathways through a successful youth Pathways away from homelessness Pathways for life and work-ready skills Pathways to sustainable employment Employment Solutions Provides employment services, currently delivering 6 different programs across every state and territory by more than 1100 staff from over 120 locations. Our employment programs include: Job Services Australia, Australian Apprenticeships, New Enterprise Incentive Scheme, Disability Management Services, National Green Jobs Corps , Allied Health Solutions. Early Learning Services Operates 48 early learning centres across Australia (except QLD & TAS), providing high quality care for children aged 0-6. Our dedicated staff provide a caring, fun and creative place for children to develop the skills and attitudes that will prepare them for life. Housing Purpose: to deliver social inclusion through affordable housing by being a long term provider of high quality mixed tenure housing. Currently operational in NSW, VIC & TAS with over 100 properties as housing stock & continually expanding. Types of housing programs provided: Affordable Housing - available for individuals or families on low-to-moderate incomes (rent set at 70 to 80 % of market rate ),Social Housing - available to all single people & families on low incomes and on waiting list for public housing, supported Housing – access to a number of different community service agencies
Compassion - we are committed to being sensitive, understanding and caring in our service of each other and all people. Integrity - we are committed to being honest, accountable, transparent and just in all our work and relationships. Respect - we are committed to treating each person as we expect to be treated, offering love, acceptance and a voice of support in the face of life’s challenges. Perseverance - we are committed to being the very best we can be, finding effective, creative and environmentally responsible ways to fulfil our mission. Celebration - we are committed to recognising and celebrating the efforts and achievements of our staff, supporters and the people we help.
Coin Collectors Objective: To raise money for Mission Australia Early Learning Services. Actions: Approach with collection tins and ask people for donations. Responsibilities: To behave in an ethical way that doesn’t misrepresent Mission Australia. Be friendly and approachable. If threatened for money don’t be a hero, hand over your collection and remove yourself from the situation as quickly and safely as possible, then report the incident to your Volunteer Manager. Crowd Assistors Objective: To maintain queues and crowd flow in an orderly manner. Actions: Assist people who are queuing and show them where to line up and filter foot traffic towards the mini-market and BBQ set-up. Responsibilities: To behave in way that doesn’t misrepresent Mission Australia- be friendly and approachable. Be aware of the people around you to avoid physical injuries, i.e. tripping. BBQ Helpers Objective: To keep the food coming! Actions: Help with food preparations and stock up raw ingredients. Responsibilities: To serve with a smile and follow the Food Handling OH&S guidelines in your information pack. Make sure you maintain a safe distance from hot surfaces and foods and if you do have a first aid emergency please follow the First Aid procedure in section X.
Volunteer agreement form- this is your agreement to volunteer and follow ethical standards of behaviour. Please read through, sign and return to us at 400 Fest. Induction booklet- – please read this carefully as it outlines important Mission Australia policies for your reference including workplace health and safety information. When you’ve finished do the quiz on the last page, sign and return this page to us at 400 Fest. Food OH&S- – in case we ask you to help out with the BBQ.
Why are youvolunteering at 400Fest?• To raise money which will enable Mission Australia’s Early Learning Services to promote healthy eating in its 13 centres across Victoria.• To help Markets of Melbourne raise awareness of the importance of healthy eating and supporting local growers and producers.• To enjoy the 400 Fest celebration!
On Friday, 31 August, 400 Fest will kick start aweek of festivities celebrating 400 collective yearsof Melbourne’s major municipal markets.The Markets are coming to Federation Square for400 minutes of fun. There will be huge giveaways of400 various market goodies including feta andpesto-stuffed mushrooms, apples, pears, scrummysourdough bread and snags, just to name a few.Funds raised will go to Mission Australia’s EarlyLearning Centres.This 400-minute opening event in FederationSquare will start Market Week 2012, which will beheld by the Markets of Melbourne – Prahran Market,Queen Victoria Market and South MelbourneMarket. Market Week in September will delightMelbournians and visitors with a host of events andspecialties across all three markets.
The Markets of Melbourne is a collective of three ofthe city’s longest-running cultural icons – The PrahranMarket, The Queen Victoria Market and the SouthMelbourne Market. The aim of the collective is to raisethe profile of market shopping amongst Melburniansand educate and inform about the benefits associatedwith shopping at your local market.Market Week 2012After the success of last year’s inaugural event, hostedby the Markets of Melbourne. Market Week in the firstweek of September will again delight Melbourniansand visitors alike.Highlight events for Market Week 2012 include:1. The 400 Fest: Friday 31 August at Federation Square from 2pm to8:40pm2. Tastings, cooking demonstrations and free market tours running weekat all markets3. Can We Afford Not To Eat Local industry forum, Tuesday 4September at The State Library4. Free For All giveaway event on Friday 7 September at all markets5. Taxi’s Tribute to the Markets Sunday 9 September at Taxi DiningRoom, Federation Square.
VolunteeringChecklist Code of Conduct Volunteering Information Volunteering forms
Code of Conduct• Our Code of Conduct aims to clarify types of behaviour that all staff and volunteers should use when performing work duties.• By accepting to volunteer for Our Code of Conduct is Mission Australia, you agree to a general set of abide by this code. principles – not a rule book – that determines how we act in situations• Our code of conduct covers:
How should I behavetowards others?Treat everyone with dignity and respect•Treat all those that we encounter in our daily work with respect anddignity.•Refrain from any form of unfair work practices including bullying,harassment or discrimination.Act Lawfully•All volunteers should ensure that their behaviour is consistent withMission Australia’s expectations.•Follow our policies and procedures.•Abide by the law.•Report any non-compliance.
What are my responsibilitiestowards the organisation?Volunteers must:•Commit to supporting the work we do.•Maintain privacy.•Comply with Mission Australia’s policies and procedures.•Ensure that there are no personal or business conflict of interest withthe work that you do for Mission Australia.•You do not negatively affect the reputation of our organisation suchas speaking to the media about Mission Australia.•Ensure you use Mission Australia resources in an efficient andresponsible manner. This includes not using resources for personalpurposes, without gaining prior authorisation.
WhistleblowingWhat is it?•Taking action when you have seen or heard someone doing thewrong thing by reporting these incidents of misconduct.What actions should you take?•Raise this issue with your Volunteering Manager. To ensure thesafety of Whistle-blowers Mission Australia is committed toprotecting those who report incidents where the report has beenmade in good faith.
What is considered as seriousmisconduct?• Breach of the Code of Conduct.• Unlawful conduct like fraud, theft, drug sale or use, violence, harassment, criminal damage to property.• Unethical conduct like dishonestly altering records, engaging in questionable accounting practices.• Serious undeclared or unresolved conflicts of interest.• Potentially damaging unsafe work practices.• Corrupt activity or conduct of any other kind involving serious impropriety or malpractice.• Substantial waste of resources.
How do you reportwrongdoing?• Report it to your Volunteering Manager• Report it to: Mission Australia Integrity Hotline 1800 021 673
WH&S InductionRisk ManagementEveryone at Mission Australia has responsibilities regarding WH&S. Manager • Ensure resources, information and training are provided • Conduct WH&S Inspections to identify and manage hazards • Document evidence of hazards and ensure corrective action is taken WH&S • Provide the link between staff and managers for safety Representative concerns • Make recommendations for improvements to health and safety, after the 5 day course is undertaken. Volunteer • Take care for health and safety for yourself and others • Report unsafe conditions and incidents to the manager immediately • Follow instructions
Volunteering Information• Date• Times• Location• Transport• Volunteering roles• In case of emergency• Contact
Date•Friday, 31 AugustTimes•Option A: 2pm*-5:30pm•Option B: 5:30pm*- 9:00pmLocation•Federation Square, Melbourne CBD (Meetat the BBQ near Transport Hotel)*Please try to arrive 15 minutes early foryour shift
Transport•Car- There is paid parking availableunderneath Federation Square, entry is offFlinders Street. Other paid parking facilitiesare also nearby. Parking during the daycan be expensive so make sure youconsider the costs before driving in.•Train- Catch the train to Flinders StreetStation and walk across the road toFederation Square.•Tram- Many trams stop nearby, on eitherSt Kilda Road or Flinders Street. To checktram routes see the Yarra Trams website:http://www.yarratrams.com.au/
Hazards and Emergency Responses• A hazard is anything with the potential to cause harm to people, equipment or the environment.• Identifying hazards is the first step to eliminate or minimise risk.
In case of a hazard1. See Sophie Keath, Volunteer Manager,OR alert the Federation Square securitystaff.2. Make your safety a priority.In case of an emergency1.Try not to panic.2.Call 000.3.Look to the security staff for instructions.4.If evacuation is required, the emergencymessage will appear on the televisionscreen to direct you. A voiceannouncement may also be made withclear instructions.
First AidIf someone near you, or you yourself are inneed of first aid attention please see theFederation Square security staff. They arefully trained in first aid and will call andambulance if the matter is serious.