Proteans Business Profile

Business Profile and Capabilities
A CAMO Group Company
www.camo.com

Agenda
Business Information
Services
Expertise and Experience
Service Delivery
© 2009, Proteans Software Solutions

Business Summary

Recognition
Listed in 2009 Global Outsourcing 100 Sub-lists
Best 10 Rising Stars by Industry Focus: Financial Services (Banking & Markets)
Best 10 Rising Stars by Industry Focus: Services
Best 10 Rising Stars by Service Offered: Customer Relationship Management
Best 5 Rising Stars by Region Served: India
Best 20 Rising Stars by Region Served: U.K
Deloitte Technology Fast 50 India – 2007 and 2008
Deloitte Technology Fast 500 Asia Pacific – 2007 and 2008
Top 20 in “2008 CNBC/CRISIL Emerging India Awards”
Listed in 2008 Global Outsourcing 100 Sub-lists
Top 10 Rising Stars in Revenue Growth
Top 10 Leaders in India by Employee Presence
Best 20 Companies by Service Offered in CRM
NASSCOM Top 100 IT Innovators 2007
Red Herring Top 200 Asia 2007
PAN IIT-IIM Entrepreneurship Excellence Award 2006

Key Business Services

Technology Expertise

Business Expertise

Underlying Philosophy for Business Services

Delivery Models

Proteans Delivery Methods - Agile
Based on Distributed Scrum:
Short release cycles (Sprints/Iterations)
Rigorous planning for the Iterations and thorough tracking of progress.
Regular Communication
Metrics driven – quality, productivity , budget, estimates (and hence release schedules)
Regular risk management
Engineering Best Practices – test driven development, code refactoring, continuous integration, test automation
Tracking all project artifacts in web based collaboration tools

Engagement Model Comparison

Delivery Model – Dedicated Engineering Center (DEC)
Dedicated to Customers success
Is a seamless extension to customer’s core engineering team
Setup exclusively to meet the business goals of the customer
Resource ramp-up and ramp-down as per business needs
Completely Transparent Resource Management
Transparency
Transparency to team, project progress and risks
Regular Communication and Collaboration
Frequent Releases
More than team of resources
Program Management and Governance at top management level
Supported by focused Usability, Architecture, Application Performance and Security groups of Proteans.
Knowledge sharing of best practices across organization
Retain and Improve Knowledge, Expertise and Capability
Relevant training and development
Knowledge “Management” – plan to retain and improve knowledge and expertise
Metrics Driven - quality, productivity, budgets and schedules

Why does DEC work?
DEC operates as your ‘own’ extended development team, which ensures:
The resource quality is controlled
You get a team that is ‘tailored’ to your needs – in terms of skills, interests, domain knowledge and experience
Team learns and improves over time
Predictability in terms of output
Control on budget
Gives you flexibility
To get temporary resources
To use specialized resources such as User Interface design, performance, architecture, documentation etc.
Better productivity, because Proteans applies its experience of operating successful DECs for dozens of customers, in terms of:
Hiring quality resources
Creating strong teams
Creating efficient and productive infrastructure (environments, tools etc)
Bringing in best practices
Investing in Quality Assurance and Continual Improvement
Management control and oversight
Potential Cost Savings due to offshore operations

Leadership
Steering Committee – Governance and Oversight
Control and Improve
Control and Quality – Reporting, Reviews, Metrics, Audits
Project and Program Management
Engineering Lifecycle: Iterative Waterfall/RUP/MSF or Distributed Agile
Execution
Best Practices
Methods, Tools & Technologies
Efficient Operations:
IT Infrastructure
Space and Administration
Talent Acquisition
Service Delivery
Talent Retention
Training, Development and Knowledge Sharing
Enablers

Governance and Oversight

Preparation and Planning
Job Descriptions

Skills
Competencies
Domain Knowledge

Research

Target Companies
Target Locations

Assessment Process

Questions
Tests

Source 800 resumes
Selected 280
Selected 120
Selected 60
Offered 40 people
Internal Bench
Employee Referrals
Technical and Domain Fitment
15%
Customer Reviews
5%
Tests and Initiation Screening (35%)
HR and EDC Manager 7.5%
Resume Database
30 People
Join
Search and Recruiters
Background
Checks
Walk-in events
Sourcing Guidelines
Education
Skills and Experience– relevant project experience, previous roles/responsibilities
Expectations and Interest
Communication Skills
Teamwork
The team
Recruitment Process

Talent Retention and Development

Infrastructure
Offices
35,000 sq ft of space across four locations in Bangalore with space for 450 people (current strength 350)
Round the clock physical security
Power backup, air conditioning across all locations
Mix of cubicles, cabins, discussion rooms, conference rooms and training center
Network and IT
Internet:
10 mbps of main leased line from tier-1 ISP
5 mbps of backup from a different tier-1 ISP
1 and 2 mbps of dedicated lines for few customers
Cisco routers and switches; Security Systems from Cisco, Sonicwall and Ironport
VoIP and PSTN phones
Video Conferencing
Server Infrastructure; Virtual Environments – Microsoft & VMWare
Disaster Recovery Process (resource and site failure)

Offices

Thank you