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IDP's Presentation from IBM's Exceptional Web Experience Conference IDP's Presentation from IBM's Exceptional Web Experience Conference Presentation Transcript

  • IBM Exceptional Web Experience Conference 2012 - Americas May 21 – 24, 2012 Austin, Texas BUS-S17 InsuraSphere – IDP’s Exceptional Web Experience Portal for the Insurance Industry Niral Jhaveri- Vice President, User Experience©2012 IBM Corporation
  • Agenda  About Prolifics  About IDP  Challenges  Technology stack  Benefits  ROI© 2012 IBM Corporation 2 Exceptional Web Experience Conference 2012 - Americas
  • Prolifics at a Glance Who Are We? A Corporate Group of 1000 Employees Worldwide specializing in the expert delivery of end-to-end IBM Solutions Over 30 years in business, Prolifics is an end-to-end systems integrator specializing in IBM technologies New York Orlando Boston San Francisco Philadelphia London Application Testing Washington DC Hamburg Santa Clara, CA USA Off-Shore Development Center Hyderabad, India S t a b i l i t y, L o n g e v i t y & G r o w t h Solution Leadership  SINGLE MISSION $100 Solving business problems with technology solutions by $80 providing expert consulting services and high-value technology enablers $60 $40  END-TO-END SERVICES $20 Services across the full project lifecycle including architecture, requirements, analysis, design, development, testing, training, $0 support, and system administration m 2004 2005 2006 2007 2008 2009 2010 2011 G R u n o v e s r ) ( l i© 2012 IBM Corporation 33 Exceptional Web Experience Conference 2012 - Americas
  • IBM’s Most Accomplished Software Partner AWARDS: SKILLS and RESOURCES: 2012 Outstanding Business Agility Solution Award Serviced over 1500 IBM software accounts in the past 8 years; implemented over 300 portals 2012 ICS Award for Best Industry Oriented Social Business Solution Conducted over 60 migrations to WebSphere from other technologies 2010 Impact Best BPM Solution Award Prolifics boasts over 400 J2EE, WebSphere, ICS, Security, Business 2010 Lotus Best End-User Solution Award Analytics, ECM, Tivoli, Rational certifications for architecture, development, administration, and project management 2010 Lotus Best Industry Solution Award IBM’s highest technical rating (Level 5) 2009 Rational Solution Award Highly Accredited - IBM Tivoli “AAA Accredited;” IBM Cloud 2008 Outstanding SOA Solution Award Certified; Accredited with Ready for Rational; IBM Authorizations for 2008 Overall Technical Excellence Award Security, Social Business and ECM; IBM Authorizations for Insurance, Finance, Healthcare & Life Sciences, Banking, Energy & Utilities 2007 Overall Technical Excellence Award Prolifics has worked with internal development teams multiple 2007 Impact SOA Process Solution Award times for the development of IBM technologies. 2006 Best Portal Solution Lotus Award Strategic relationship gains internal access to IBM’s resources, labs, and product development teams 2005 5-Star Partner Award© 2012 IBM Corporation 44 Exceptional Web Experience Conference 2012 - Americas
  • Award Winning LOB© 2012 IBM Corporation 5 Exceptional Web Experience Conference 2012 - Americas
  • © 2012 IBM Corporation 6 Exceptional Web Experience Conference 2012 - Americas
  • About Insurance Data Processing (IDP)  Probably the longest tenured insurance technology company in the world (except for IBM)  Exclusively serving property and casualty (P & C) insurance companies for 62 years  Deep insurance expertise and intellectual property  New CEO started 1 year go - Bob Blitshtein, most recently head of architecture at AIG’s Chartis Unit ($50 billion annual premium)  Began the work to turn IDP into a game changer  Currently serving and supporting the operations of 26 insurance carriers  Expecting to rapidly grow to 100+ customers (enabled to recently created agility)© 2012 IBM Corporation 7 Exceptional Web Experience Conference 2012 - Americas
  • Why am I here today?  IDP developed an entirely and exclusively IBM Technology Stack based Universal System Architecture (USA) to enable all of our product/application development  Because our USA makes possible the rapid development and deployment of state of the art, enterprise grade Web 2.0, SOA, BPM and Rules based applications that also integrate with existing and/or legacy assets  Because IDP was able to deliver to the market place 4 state of the art products in 4 months  Because IDP is able to leverage its USA (without any modifications) to expand its product offering to 9 products across multiple channels (e.g. mobile) and countries  Because other companies and industries can also benefit from our architecture and IBM technology experience as well expertise© 2012 IBM Corporation 8 Exceptional Web Experience Conference 2012 - Americas
  • © 2012 IBM Corporation 9 Exceptional Web Experience Conference 2012 - Americas
  • Challenge 101 Which technology should IDP base (bet) our business on? Fox Pro Apps + IP VB Apps + IP COBOL Apps + IP . NET Apps and IP New Development & IP© 2012 IBM Corporation 10 Exceptional Web Experience Conference 2012 - Americas
  • Technology Selection Criteria….. was rigorous  Does it support our going forward architecture?  Are the development skills readily available in the market place?  Is the development process visual and self documenting?  Do adequate design and development stage tools exist?  Is it Web 2.0, SOA, BPM and Rules based?  Will it integrate with our legacy/existing assets (e.g. .NET, SQL Server, flat files, XML messages, etc.)  Will it scale to support 1000+ insurance carriers running on our SaaS platform  Will it scale to support 10+ million consumers using our SaaS platform  Will we be able to make use of newly built assets in many circumstances without cutting & pasting code  Can a small (but smart) development team “bang out a bunch” of high quality apps quickly  Is it cost effective (including all hidden costs)?  Does it give us a single throat to choke?© 2012 IBM Corporation 11 Exceptional Web Experience Conference 2012 - Americas
  • Key Drivers  Scalable ! Scalable! Scalable! ­ Will it scale to support 1000+ insurance carriers running on our SaaS platform? ­ Will it scale to support 10+ million consumers using our SaaS platform?  Modern ­ Web 2.0 , SOA, Cloud ­ Mobile, Social..  Cost Effective with quantifiable ROI ­ Can we on board fast enough? ­ Can apps be written in no time?  Unified Development ­ Ease of development ­ Robust development methodology© 2012 IBM Corporation 12 Exceptional Web Experience Conference 2012 - Americas
  • Architecture – Phase 1© 2012 IBM Corporation 13 Exceptional Web Experience Conference 2012 - Americas
  • Architecture – Phase 2© 2012 IBM Corporation 14 Exceptional Web Experience Conference 2012 - Americas
  • Mobility is the key Thanks to the Universal System Architecture we’re going mobile with no architecture changes© 2012 IBM Corporation 15 Exceptional Web Experience Conference 2012 - Americas
  • Technology stack© 2012 IBM Corporation 16 Exceptional Web Experience Conference 2012 - Americas
  • © 2012 IBM Corporation 17 Exceptional Web Experience Conference 2012 - Americas
  • Technology stack  Social Business Collaboration ­ Portal ­ Content Management ­ Forms© 2012 IBM Corporation 18 Exceptional Web Experience Conference 2012 - Americas
  • IBM Websphere Portal  Create a platform. Not application  SAAS based solution  Secure and Compliant  Mobile Ready  Social Collaboration  Personalized access  User Interface© 2012 IBM Corporation 19 Exceptional Web Experience Conference 2012 - Americas
  • IBM Web Content Manager  Easier authoring ­ More granular and personal authoring views ­ Fly outs to reduce clicks  User-focused, context-aware UX ­ “Projects” let you bundle groups of changes together, staged, and preview in context of a live site ­ Syndication and workflow enhancements enhance review / approval process  Improved Portal-WCM convergence ­ Friendlier URLs ­ WCM leverages portal page hierarchy© 2012 IBM Corporation 20 Exceptional Web Experience Conference 2012 - Americas
  • IBM Forms  Paper Reduction  Self Service apps  Digital Footprint - Digital Signatures  Real time decision making  IBM Forms with Workflow knits Social Business to business process.  Regulatory/Compliance Requirements  Operational Efficiency - Data Quality / Completeness© 2012 IBM Corporation 21 Exceptional Web Experience Conference 2012 - Americas
  • Social Business  Collaborative platform for agents to share and draw information  Opportunity to establish a "brand presence"  Search- Based on profile: expertise, projects, responsibilities, and interests.  Real-time collaboration where a consumer can call an agent and where an agent while on the phone with a consumer provide to him an insurance quote and issue the policy in real- time.  Bottom line- InsuraSphere is a revolutionary Internet based platform (delivered as Software as a Service – SaaS) that lets insurance companies of any size compete with and even beat out the largest carriers.© 2012 IBM Corporation 22 Exceptional Web Experience Conference 2012 - Americas
  • © 2012 IBM Corporation 23 Exceptional Web Experience Conference 2012 - Americas
  • Benefits  Enterprise Platform  Portal which is geared to launch multitude of products, services and applications  Mobile enabled  Interact with information from the user’s device of choice  Social Business  Create highly personalized applications that adapt to users’ context, community, role, actions, location, and preferences  SaaS based architecture  Speed time to value with Prebuilt Portal snap-ons for business problems  ROI  Quickly leverage existing investments, through market-leading composite application tooling and robust framework  Secure  Safe and compliant to all business needs© 2012 IBM Corporation 24 Exceptional Web Experience Conference 2012 - Americas
  • Roadmap© 2012 IBM Corporation 25 Exceptional Web Experience Conference 2012 - Americas
  • © 2012 IBM Corporation 26 Exceptional Web Experience Conference 2012 - Americas
  • For more information: Contact: Niral Jhaveri Email: njhaveri@prolifics.com Phone: +1 646 201 4989 And visit these useful links on the Prolifics’ Web site: ­ Case Studies: http://www.prolifics.com/case-study-technology.htm ­ Webcasts: http://www.prolifics.com/webcasts.htm ­ Podcasts: http://www.prolifics.com/podcasts.htm ­ Service Brochures: http://www.prolifics.com/service-brochures.htm ­ Technology Blog: http://prolificstech.blogspot.com ­ Twitter: http://www.twitter.com/prolifics ­ Prolifics TV: http://www.youtube.com/prolificstv© 2012 IBM Corporation 2727 Exceptional Web Experience Conference 2012 - Americas
  • For More InformationIBM Customer Experience Suite, WebSphere Portal and Web Content Manager Software and Solutions ­ http://www-01.ibm.com/software/info/customerexperience/ ­ http://www-3.ibm.com/software/genservers/portal/WebSphere Portal and IBM Web Content Manager Information Center ­ http://www.ibm.com/developerworks/websphere/zones/portal/proddoc.htmlIBM Web Experience Fast Track Offerings ­ http://www-01.ibm.com/software/genservers/portal/fasttrack/WebSphere Portal Business Solutions Catalog ­ https://greenhouse.lotus.com/catalog/home_full.xsp?fProduct=WebSphere %20Portape your text here© 2012 IBM Corporation 28 Exceptional Web Experience Conference 2012 - Americas
  • © IBM Corporation 2012. All Rights Reserved.The information contained in this publication is provided for informational purposes only. While efforts were made to verify the completeness and accuracy of the information contained in this publication, it is provided AS IS without warranty of any kind, express or implied. In addition, this information is based on IBM’s current product plans and strategy, which are subject to change by IBM without notice. IBM shall not be responsible for any damages arising out of the use of, or otherwise related to, this publication or any other materials. Nothing contained in this publication is intended to, nor shall have the effect of, creating any warranties or representations from IBM or its suppliers or licensors, or altering the terms and conditions of the applicable license agreement governing the use of IBM software.References in this presentation to IBM products, programs, or services do not imply that they will be available in all countries in which IBM operates. Product release dates and/or capabilities referenced in this presentation may change at any time at IBM’s sole discretion based on market opportunities or other factors, and are not intended to be a commitment to future product or feature availability in any way. Nothing contained in these materials is intended to, nor shall have the effect of, stating or implying that any activities undertaken by you will result in any specific sales, revenue growth or other results.IBM, the IBM logo, Lotus, Lotus Notes, Notes, Domino, Quickr, Sametime, WebSphere, UC2, PartnerWorld and Lotusphere are trademarks of International Business Machines Corporation in the United States, other countries, or both. Unyte is a trademark of WebDialogs, Inc., in the United States, other countries, or both.Adobe, the Adobe logo, PostScript, and the PostScript logo are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States, and/or other countries.Java and all Java-based trademarks are trademarks of Sun Microsystems, Inc. in the United States, other countries, or both.Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both.Intel, Intel Centrino, Celeron, Intel Xeon, Intel SpeedStep, Itanium, and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries.UNIX is a registered trademark of The Open Group in the United States and other countries.Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both. Other company, product, or service names may be trademarks or service marks of others. © 2012 IBM Corporation. 29 Exceptional Web Experience Conference 2012 - Americas
  • IBM’s statements regarding its plans, directions, and intent are subject to change or withdrawal without notice at IBM’s sole discretion. Information regarding potential future products is intended to outline our general product direction and it should not be relied on in making a purchasing decision. The information mentioned regarding potential future products is not a commitment, promise, or legal obligation to deliver any material, code or functionality. Information about potential future products may not be incorporated into any contract. The development, release, and timing of any future features or functionality described for our products remains at our sole discretion. .© 2012 IBM Corporation 30 Exceptional Web Experience Conference 2012 - Americas