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An Inside Scoop on the New Features in the Just Released IBM Digital Experience 8.5 and IBM Connections 5
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An Inside Scoop on the New Features in the Just Released IBM Digital Experience 8.5 and IBM Connections 5

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  • 1. © 2014 International Business Machines Corporation 1 IBM Cloud Solutions IBM ExperienceOne Customer Engagement Solutions What’s new in IBM Digital Experience
  • 2. © 2014 International Business Machines Corporation 22 IBM’s statements regarding its plans, directions, and intent are subject to change or withdrawal without notice at IBM’s sole discretion. Information regarding potential future products is intended to outline our general product direction and it should not be relied on in making a purchasing decision. The information mentioned regarding potential future products is not a commitment, promise, or legal obligation to deliver any material, code or functionality. Information about potential future products may not be incorporated into any contract. The development, release, and timing of any future features or functionality described for our products remains at our sole discretion Performance is based on measurements and projections using standard IBM benchmarks in a controlled environment. The actual throughput or performance that any user will experience will vary depending upon many factors, including considerations such as the amount of multiprogramming in the user’s job stream, the I/O configuration, the storage configuration, and the workload processed. Therefore, no assurance can be given that an individual user will achieve results similar to those stated here. Please Note
  • 3. © 2014 International Business Machines Corporation 3 We’re living in a connected, digital world…
  • 4. © 2014 International Business Machines Corporation 4 Moments matter to today’s customer 71% *SOURCES: IBM Institute for Business Value,; ChiefMarketer.com CONSIDER: of smartphone users compare prices in stores 5.9B mobile phone subscribers across the globe in 2013 92% of consumers research online and seek opinions via earned media before a purchase 2x as many people in 2013 were willing to share their geolocation data in return for personalized offers compared to the previous year 84% of smartphone users check an app as soon as they wake up 2/3rds of U.S. adults say they would not return to a business that lost their personal, confidential information $1Tof upside potential in online retail sales if buyers trust more 4/5ths of U.S. adult smartphone users keep their phones with them 22 hours per day 5mins. The response time users expect from a company once they have contacted them via social media 84% of Millenials say social and user- generated content has an influence on what they buy 70% of Boomers agree 80% of individuals are willing to trade their information for a personalized offering of companies in 2016 will spend more than 25% of their IT budget on systems of engagement. (Double the investment one year ago.) 57%
  • 5. © 2014 International Business Machines Corporation 5 @brandmaster63 | #smartercommerce • Unified IBM brand for customer engagement • Customer engagement point of view • IBM Interactive Experience 2Q2014 We’ve led the way in helping clients make the shift to continuous customer engagement, with many milestones along the way
  • 6. © 2014 International Business Machines Corporation 6 Unmatched momentum in marketing, sales and customer experience • IBM customer engagement solutions are named “Leader” in 13 major analyst reports • 8,000+ clients in more than 50 countries including: – 8 of the Top 10 Commercial Banks – 9 of the Top 10 US Retailers – 9 of the Top 9 Global Automotive Companies – 7 of the Top 10 Top Financial Services Companies  1,300+ BPs engaged with Smarter Commerce (32%+ YTY)  900+ supporting customer engagement solutions  300 Customer Digital Experience BPs  20+ leading agency partners, half of them global#1 Global Digital Agency - Ad Age May 1, 2014 • $100M investment • 10 new labs worldwide • 1,000 new people • #1 in market share for marketing automation • 65% of most influential CMOs use IBM solutions
  • 7. © 2014 International Business Machines Corporation 7 IBM Exceptional Digital Experience Software Update Focus and Strategy Digital Experiences
  • 8. © 2014 International Business Machines Corporation 8 IBM Digital Experience Solutions V8.5 1 Additional Capabilities for the LOB to Craft Engaging Digital Experiences 2 Enhanced Content & Application Integration for More Personalized Experiences 3 Further Optimization for Multi-Channel Digital Experience Delivery Delivering Digital Experiences though 3 key initiatives
  • 9. © 2014 International Business Machines Corporation 9 Enriched Content Authoring and Production Analytics • Updated Floating Toolbar • Easily accessible shelf at the top of the page • New project UI with option to create from a project template • New “create” button to create pages & labels • Lightweight themes to support responsive design • New capability to easily create vanity urls • Makes it easier for LOB to author, create, manage and publish rich content!
  • 10. © 2014 International Business Machines Corporation 10
  • 11. © 2014 International Business Machines Corporation 11 11 WebRadar Enriched Content Authoring and Production Analytics • Craft messages that resonate with target audiences using the most advanced rich text editor with EditLive! EE • Social media integration, track changes, accessibility checking, link validation, Microsoft Office integration et al. • Optimize, manage and accelerate content production processes with quantitative analytics and reporting with WebRadar • Available for download now
  • 12. © 2014 International Business Machines Corporation 12 IBM Digital Experience and Brightcove Integration • Increases engagement by delivering professional quality video to any device • Enables content marketers to seamlessly incorporate videos • Browse, search, preview, insert and upload videos to Brightcove • Leverages best in class video platform capabilities from Brightcove • Intelligent player that optimizes playback by detecting bandwidth and device type • Branded experiences with WYSIWYG player styling • Broad reach with Content Distribution Network delivery for fast, secure playback Browse, Search, Preview, Insert and Upload Videos Provides HD Video Streaming for Delivering Captivating Immersive Digital Experiences
  • 13. © 2014 International Business Machines Corporation 13 IBM Digital Experience Solutions V8.5 1 Additional Capabilities for the LOB to Craft Engaging Digital Experiences 2 Enhanced Content & Application Integration for More Personalized Experiences 3 Further Optimization for Multi-Channel Digital Experience Delivery Delivering Digital Experiences though 3 key initiatives
  • 14. © 2014 International Business Machines Corporation 14 Digital Data Connector (DDC) • Easily infuse data in context • Faster time to market with no coding skills required • Customize and extend using IBM WCM IBM Connections Commerce/ Sterling CMIS Search BMP (task list) Custom Feed DigitalDataConnector QueryMarkup Infusing any data, anywhere on any device Data DDC/WCM Rendering Digital Experience
  • 15. © 2014 International Business Machines Corporation 15 IBM Script Portlet for IBM Digital Experience 8.5 Faster time to market Dramatically reduces the skill requirements become productive Digital Experience developers Gives Digital Experience customers access to a broader resource pool for Digital Experience development Extensible. Use Portlet features such as targeting, adaptive design, conditional rendering, and inter portlet communication HTML scripting CSS preview Develop portlets using existing knowledge of scripting languages such as JavaScript, CSS and HTML
  • 16. © 2014 International Business Machines Corporation 16 IBM Digital Marketing and Digital Experience Integration • Empowers marketers to deliver individualized messages & offers • Optimizes marketing activities & increases response • Provides simple drag & drop of marketing content spots • Integrates with IBM Interact and IBM Marketing Center Personalizes Digital Interactions for Attracting New Prospects and Increasing Revenues Personalized Dialogues with Simple Drag & Drop Integration
  • 17. © 2014 International Business Machines Corporation 17
  • 18. © 2014 International Business Machines Corporation 18 IBM Digital Experience Solutions V8.5 1 Additional Capabilities for the LOB to Craft Engaging Digital Experiences 2 Enhanced Content & Application Integration for More Personalized Experiences 3 Further Optimization for Multi-Channel Digital Experience Delivery Delivering Digital Experiences though 3 key initiatives
  • 19. © 2014 International Business Machines Corporation 19 1 2 3 Further engage customers though personalized mobile hybrid applications IBM Digital Experience Software and IBM Worklight
  • 20. © 2014 International Business Machines Corporation 20
  • 21. © 2014 International Business Machines Corporation 21 IBM Digital Experience Software Gives You the Power to Deliver exceptional digital experiences Web Content Management Social Networking Mobile Applications Web Portal Digital FormsCollaboration Digital Asset ManagementSearch Commerce Social ECM Analytics EMM Collaboration BPM Create Aggregate Integrate Personalize Optimize
  • 22. © 2014 International Business Machines Corporation 22 60% more online sales conversion 85% conversion rate using web tools 30% higher rating for web self service vs. help desk 30% increase in referrals 62% customers didn't need to call 2x increase in self-service transactions Lower Operational Costs Shorter Time to Market & Delivery More Satisfied Customers Higher Win Rates 84% faster time to find experts 61% faster service delivery to new customers Exceptional Engagement and Results
  • 23. © 2014 International Business Machines Corporation 23 For More Information IBM Digital Experience Solutions http://www-01.ibm.com/software/collaboration/digitalexperience IBM Digital Experience 8.5 and IBM Web Content Manager Information Center Wiki http://www-10.lotus.com/ldd/portalwiki.nsf/ IBM Digital Experience 8.5 and Web Content Manager V.Next Beta https://www14.software.ibm.com/iwm/web/cc/earlyprograms/lotus/portalopenbeta IBM Digital Experience Demonstrations: http://www.youtube.com/user/IBMXWebX IBM Collaboration Services Business Solutions Catalog https://greenhouse.lotus.com/catalog/
  • 24. © 2014 International Business Machines Corporation 24 IBM Cloud Solutions IBM ExperienceOne Customer Engagement Solutions What’s new in IBM Connections 5.0
  • 25. © 2014 International Business Machines Corporation 25 Why is this important? “Understand the social network not as your new water cooler, but as your new production line” Ginni Rometty IBM CEO March 2013
  • 26. © 2014 International Business Machines Corporation 26 IBM Patterns in Achieving Social Business Success: https://www14.software.ibm.com/webapp/iwm/web/signup.do?source=swg-US_Lotus_WebMerch&S_PKG=ov14017 Harness Social Business to Drive Results: http://www.ibm.com/social-business/us/en/assets/IBM_Patterns_Infographic_04.17.14.pdf Investing In These Areas To Maximize ROI
  • 27. © 2014 International Business Machines Corporation 27 IBM Patterns in Achieving Social Business Success: https://www14.software.ibm.com/webapp/iwm/web/signup.do?source=swg-US_Lotus_WebMerch&S_PKG=ov14017 Harness Social Business to Drive Results: http://www.ibm.com/social-business/us/en/assets/IBM_Patterns_Infographic_04.17.14.pdf For example, to hire the right talent…
  • 28. © 2014 International Business Machines Corporation 28 Empower others to work with the right talent IBM Patterns in Achieving Social Business Success: https://www14.software.ibm.com/webapp/iwm/web/signup.do?source=swg-US_Lotus_WebMerch&S_PKG=ov14017 Harness Social Business to Drive Results: http://www.ibm.com/social-business/us/en/assets/IBM_Patterns_Infographic_04.17.14.pdf
  • 29. © 2014 International Business Machines Corporation 29 And inspire your talent to innovate IBM Patterns in Achieving Social Business Success: https://www14.software.ibm.com/webapp/iwm/web/signup.do?source=swg-US_Lotus_WebMerch&S_PKG=ov14017 Harness Social Business to Drive Results: http://www.ibm.com/social-business/us/en/assets/IBM_Patterns_Infographic_04.17.14.pdf
  • 30. © 2014 International Business Machines Corporation 30 Inspire Innovation with Smarter People Smarter Projects Empower ExtendEngage Trust Photo: http://secure360.org/wp-content/uploads/2013/01/business_meeting-300x174.jpg
  • 31. © 2014 International Business Machines Corporation 31 Deliveries in 2013 IBM Connections 4.5 IBM Connections Content Manager Outlook Sidebar Plug-in Activity stream portlet Cloud: Mobile Community files, forums, bookmarks On-prem: Mobile @-mentions Mobile post to community/profile Mobile single tap to view file Mobile access Downloads from main nav Jan Mar Jun Sept Dec IBM Docs on Mobile cloud) AirPrint support (cloud/on-prem) Next Gen Theme (on-prem) Cloud: Cloud update to Connections 4.5 Next Gen Theme, Global search MS Office & Desktop plugins Mobile Community folders, Mobile contacts On-prem: IBM BPM & Connections integration Government 2.0 Template for Portal Mobile two factor authentication Mobile action required in streams Cloud: Activity Streams & Microblogging Community microblogging Social bridging (cloud/on-prem) Community Events View open questions per community Threaded comments in blogs Edit comments in blogs Email digests Wiki Table of contents Mobile microblogging & file sync Notifications in mobile open mobile app New media gallery / wikis (cloud/on-prem) On-prem: Community polls/surveys OpenOffice plug-in for Connections Quickr → CCM migration tools Mobile: Support iPad Mini/ iOS 6.1 I'm Following view now default IBM File Viewer (on-prem) IBM Connections Suite 4.5.1 Cloud: File Sync on desktop Increase % of relevant info in stream Consolidated views in homepage Activity stream badging Community polls/surveys Community landing page Community soft delete @mentions in blogs/ideation Separate My Activities/Communities View forum replies sequentially Mobile Push Notifications for Action Required On-prem: Community-owned folders Mobile file sync CCM on Mobile AirPlay of Docs presentations
  • 32. © 2014 International Business Machines Corporation 32 IBM is in the leaders quadrant for 5 years in a row in Gartner Magic Quadrant for Social Software in the Workplace Leader in 3 Waves! Forrester Wave File, Sync and Share, Enterprise Social Platform and Cloud Strategies for Online Collaboration Software Vendors Leader in Aragon Research Globe for Enterprise Social Software Worldwide Market Share Leader for 5 years in a row! IBM Connections—The Leading Enterprise Social Software Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. 1Source: Gartner Magic Quadrant for Social Software in the Workplace, September 2013 2 Source: The Forrester Wave™: File Sync and Share, Q3 2013; Cloud Strategies for Online Collaboration Software Vendors, Q3 2012, and Enterprise Social Platforms, Q3 2011, Forrester Research, Inc. 3Source: IDC: Number 1 position from 2009-2013, IDC Worldwide Enterprise Social Software 2013-2017 Forecast and 2013 Vendor Shares: From ESS to ESN, doc #241323, June 2014. 4Source: Aragon Research Globe for Enterprise Social Software, September 2012 Make No Excuses – Get Business Done!
  • 33. © 2014 International Business Machines Corporation 33 New Partner Solutions in 2013 Growing the ecosystem To learn more, visit our App Catalog http://catalog.lotus.com And more...! Innovation Social Media Integration File Management Gamification / Social HR Activity Stream Voice and Video Project Management
  • 34. © 2014 International Business Machines Corporation 34 IBM Connections 5.0
  • 35. © 2014 International Business Machines Corporation 35 IBM Connections 5.0 1 Trust People – Bring customers and partners into the conversation 2 Empower People – Work with anyone, anytime, anywhere, even offline 3 Engage People – Collaborate how you want Key themes of engaging customers, partners and employees
  • 36. © 2014 International Business Machines Corporation 36 Trust People Bring customers and partners into the conversation Empower People Work with anyone, anytime, anywhere, even offline Engage People Collaborate how you want Extend Expertise Gain a greater understanding on how to make great products We gain a greater understanding about how to make great products Build Better Products
  • 37. © 2014 International Business Machines Corporation 37 http://www-935.ibm.com/services/us/en/c-suite/csuitestudy2013/infographic-02.html CEOs Tell Us That Customer Collaboration Is Essential
  • 38. © 2014 International Business Machines Corporation 38 http://www-935.ibm.com/services/us/en/c-suite/csuitestudy2013/infographic-02.html In 3-5 years, organizations will move from 50% to 90% in active customer engagement Companies Recognize This As Essential
  • 39. © 2014 International Business Machines Corporation 39 Share a file with anyone in the world Employees can securely share files with approved external users
  • 40. © 2014 International Business Machines Corporation 40 All community content is available to the external user .. and start collaborating with the rest of the team! External users are highlighted and have the same privileges as members (upload files, submit ideas, and more)
  • 41. © 2014 International Business Machines Corporation 41 External user sees basic business card for members External users can see business cards but not Profiles; cannot view the directory
  • 42. © 2014 International Business Machines Corporation 42 IBM Connections 5.0 Trust People – Bring customers and partners into the conversation Empower People – Work with anyone, anytime, anywhere, even offline 3 Engage People – Collaborate how you want Key themes of engaging customers, partners and employees 2 1
  • 43. © 2014 International Business Machines Corporation 43 We gain a greater understanding about how to make great products Get Work Done Eliminate barriers to collaboration while traveling or at other locations We gain a greater understanding about how to make great products Make No Excuses – Get Business Done! Trust People Bring customers and partners into the conversation Empower People Work with anyone, anytime, anywhere, even offline Engage People Collaborate how you want
  • 44. © 2014 International Business Machines Corporation 44 For more info: http://ibm.com/mobilefirst Mobile Goes Beyond Content Consumption Mobile Becomes a Work Device
  • 45. © 2014 International Business Machines Corporation 45 Thumbnail view of files helps find the content you need faster Hover over a file to preview and view more details You Are About To Hit The Road Find the content you need faster
  • 46. © 2014 International Business Machines Corporation 46 Quickly navigate through file previews in context Verify this is the document you want in context
  • 47. © 2014 International Business Machines Corporation 47 Mark files that you want to access offline via a desktop plug-in Push the files to the desktop with sync to work offline Optionally, lock the file to prevent editing by others
  • 48. © 2014 International Business Machines Corporation 48 Now the content is in your desktop with file sync Create, review, edit, and work with your files anytime, anywhere  Round trip editing with local changes updated automatically  Access the latest version available at all times  Save directly to Connections from any desktop app
  • 49. © 2014 International Business Machines Corporation 49 Or sync to the native mobile app Review, co-edit, and present files anytime, anywhere
  • 50. © 2014 International Business Machines Corporation 50 CCM Enhancements • Archive all Connections content including CCM documents with IBM Content Collector for compliance • Broad release of Quickr to CCM migration tool • Windows Explorer integration • Usage Metrics • MS Office integration • Combined Community Files & CCM Files
  • 51. © 2014 International Business Machines Corporation 51 IBM Connections 5.0 Trust People – Bring customers and partners into the conversation 2 Empower People – Work with anyone, anytime, anywhere, even offline Engage People – Collaborate how you want Key themes of engaging customers, partners and employees 3 1
  • 52. © 2014 International Business Machines Corporation 52 We gain a greater understanding about how to make great products We gain a greater understanding about how to make great products Inspire Innovation Get your work done... faster! Productivity and Attention Management Trust People Bring customers and partners into the conversation Empower People Work with anyone, anytime, anywhere, even offline Engage People Collaborate how you want
  • 53. © 2014 International Business Machines Corporation 53 Re-adding the ME, in Social MEdia • Personalization • Use your social graph • Smarter Streams • Attention Management Created based on: http://www.zdnet.com/examining-the-digital-workplace-in-2014-7000026781/ , Feb 2014
  • 54. © 2014 International Business Machines Corporation 54 Personalized experience with 1-tap access to the content that matters to you Mark content or communities as Favorite for 1-tap access Re-order the navigation any way you want – eliminate what you don't need View and manage Community Events Focus on what’s important to get what you need
  • 55. © 2014 International Business Machines Corporation 55 History view gives you 1-tap access to your recently visited content that matters to you Easy access to recent collaboration spaces
  • 56. © 2014 International Business Machines Corporation 56 View all of your notifications consolidated into one area (e.g., @mentions from Files) Link previews summarize the content without visiting it using Facebook OpenGraph to help with adoption See what’s new since your last visit, respond in-line and move on to the next task More relevant content in the activity stream
  • 57. © 2014 International Business Machines Corporation 57 See what’s new since your last visit, respond in-line and move on to the next task Search Activity Stream to find messages and content See the conversation inline and respond in context
  • 58. © 2014 International Business Machines Corporation 58 Community owners can drive members to their own custom landing page Easily create content using copy/paste to focus on content, not formatting
  • 59. © 2014 International Business Machines Corporation 59 Identify and act on “Open Questions” to foster community collaboration And can foster community engagement and build trust by connecting questions to answers
  • 60. © 2014 International Business Machines Corporation 60 Smart type-ahead expertise location allows you to find who you need instantly Just type to search for expertise by keyword or name. Relevancy is determined by your social graph
  • 61. © 2014 International Business Machines Corporation 61 And that’s not all…. Profiles and Expertise • Find and discover the expertise you need. Smarter Projects • Work together with people who have common interests. Ideation • Crowdsource ideas from employees, customers and partners to build the products the market needs Real-time Collaboration • Real-time co-editing of documents and direct instant messaging and web meetings are pre- integrated out of the box to get business done now, not later. Social Analytics and Metrics • Discover who and what you need to know through intelligent recommendations and measure the engagement of your network. Apps • An extensible platform with a large ecosystem to extend the functionality with gamification, rich video sharing and more. Content Sharing • Whether it’s a file, discussion forum, blogs, wikis you can streamline work, reduce duplication and organize tasks quickly. Polls and Surveys • Quickly gather feedback from clients, partners, customers, and employees. Mail • Minimize context switching and process and manage your email all from one seamless integrated interface. Social Search • Leverage the wisdom of the crowds to find what you need now with personalized search results.
  • 62. © 2014 International Business Machines Corporation 62 Bring customers and partners into the conversation Gain a greater understanding about how to make great products Get your work done... faster! … but that’s not all – it’s just the beginning
  • 63. © 2014 International Business Machines Corporation 63 In summary for Connections 5.0… Bring customers and partners into the conversation Work with anyone, anytime, anywhere, even offline Collaborate how you want Gain a greater understanding about how to make great products Inspire Innovation Get your work done... faster! Extend Expertise Gain a greater understanding on how to make great products Get Work Done Eliminate barriers to collaboration while traveling or at other locations
  • 64. © 2014 International Business Machines Corporation 64 For More Information IBM Digital Experience Solutions http://www-01.ibm.com/software/collaboration/digitalexperience IBM Digital Experience 8.5 and IBM Web Content Manager Information Center Wiki http://www-10.lotus.com/ldd/portalwiki.nsf/ IBM Digital Experience 8.5 and Web Content Manager V.Next Beta https://www14.software.ibm.com/iwm/web/cc/earlyprograms/lotus/portalopenbeta IBM Digital Experience Demonstrations: http://www.youtube.com/user/IBMXWebX IBM Collaboration Services Business Solutions Catalog https://greenhouse.lotus.com/catalog/