Software outsourcing Inkspin1 experience Urmet Jänes, CTO 30.03.2009

Software outsourcing

Inkspin1 experience

Urmet Jänes, CTO

30.03.2009

Inkspin1 Inkspin1 brings video calls to your living room Product – Skype video calls in an STB or TV Software to be integrated into multiple producers' devices Established in late 2007 by Ambient Sound Investments Total size 10 people, in Tallinn and Beijing Beijing team started as a subsidiary Now “outsourced” at Ethos Technologies

Inkspin1 brings video calls to your living room

Product – Skype video calls in an STB or TV

Software to be integrated into multiple producers' devices

Established in late 2007 by Ambient Sound Investments

Total size 10 people, in Tallinn and Beijing

Beijing team started as a subsidiary

Now “outsourced” at Ethos Technologies

Typical issues in outsourcing software Separation of teams Lack of understanding of the product No experience in customer's local context Interpersonal issues Language problems Process overhead Specialized outsourcers are process-heavy Documentation needs larger than in-house

Separation of teams

Lack of understanding of the product

No experience in customer's local context

Interpersonal issues

Language problems

Process overhead

Specialized outsourcers are process-heavy

Documentation needs larger than in-house

Our current model Technical work managed directly from Estonia Key systems (wiki, code repository) at Inkspin1 Partner firm provides additional services Hiring Office Infrastructure Administration People management split between Inkspin1 and Ethos

Technical work managed directly from Estonia

Key systems (wiki, code repository) at Inkspin1

Partner firm provides additional services

Hiring

Office

Infrastructure

Administration

People management split between Inkspin1 and Ethos