Receiving and welcoming of guest


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Receiving and welcoming of guest

  1. 1. Receiving Welcoming And Greeting Of Guest
  2. 2. Receiving Welcoming And Greeting Of Guest
  3. 3. Receiving Welcoming And Greeting Of Guest <ul><li>The first impression in most important and should be the best impression. </li></ul><ul><li>The communication skills of all those who come in contact with the arriving guest are very essentinal and should convey nothing but welcome through their courteous and friendly manners. </li></ul>
  4. 4. Greeting Guests <ul><li>All the guest arriving the hotel must be welcomed in an rember a good greeting sets a postive tone for the entire transaction and it makes the guest feel good about being at your hotel. </li></ul><ul><li>It is very important to create the correct first impression on the guest and the receptionist must understand that he will get only one chance to do that. </li></ul>
  5. 5. Types for postive first impression <ul><li>First thirty seconds at the transaction counts . </li></ul><ul><li>Be sure you are well groomed always. </li></ul><ul><li>Check your appearance frequently every day and if the need be correct it . </li></ul><ul><li>Dont smoke/eat in clear view of the guest. </li></ul><ul><li>Greet the guest courteously at once. </li></ul><ul><li>Keep the work space tidy. </li></ul><ul><li>Carry yourself with pride. </li></ul><ul><li>simile,but smile naturally and sincerely. </li></ul>
  6. 6. Registration Process <ul><li>Registration process has the following basic concepts: </li></ul><ul><li>Collection: It means gathering the necessary information about the guest such as a date of arrival,date or departure and personal information like name,nationality,occupation and purpose of visit ,etc. so that more effective and satisfactory service can be given to him. </li></ul>
  7. 7. <ul><ul><li>Product Matching: It means assigning the right room to the guest as per the his need. </li></ul></ul><ul><ul><li>Revenue Management: It means how and when the room revenue will be received from the guest i.e. to say the billing instruction such as cash,by travellers cheque,credit card,etc.. </li></ul></ul><ul><ul><li>Rooms Management: It menas for how long the rooms will be occupied and when shall they be available for resale for the next guest. </li></ul></ul>
  8. 8. Registration Procedure <ul><ul><li>Registration of a guest is one of the most important process of chck-in activity. </li></ul></ul><ul><ul><li>The process begins when the guest arrives at the reception counter and it terminates when he signs the document. </li></ul></ul>
  9. 9. Hotel registration cards <ul><ul><li>Hotel registration cards form an essential part of hotel stationery. Aspen Group's dedicated studio and graphic designers are highly experienced in the design and printing of hotel registration cards. </li></ul></ul><ul><ul><li>These cards can be designed to your specific needs to include all the statutory information required from your guests. </li></ul></ul>
  10. 10. Various Registration Methods <ul><li>Bound Book </li></ul><ul><li>Loose Leaf Register </li></ul><ul><li>Individual Registration </li></ul>
  11. 11. Bound Book <ul><li>It is a big bound register usually used by small hotels only. </li></ul><ul><li>It is kept on the reception counter and the arriving guest fills up the register and writes information about him in one line. </li></ul>
  12. 12. Advantage <ul><li>The advantage of this system is system is that since the book is bulky and cannot be moved,all information about the guests is available at one place. </li></ul><ul><li>Also no filing is required in this cas e. </li></ul>
  13. 13. Disadvantage <ul><li>A disadvantage of this method is that since it is bulky and kept on the counter,with frequent usage it becomes loose and it looks dirty. </li></ul><ul><li>A biggest disadvantage is that the information provided by the guest cannot be kept confidential as it can be seen by the next arriving guest. </li></ul><ul><li>Another disadvantage is that pre-registration of VIPs and Dgs, etc. </li></ul>
  14. 14. Loose Leaf Register <ul><li>This system is system is almost similar to bound book system with a difference that in this case for each day a separate page is used instead of consolidated register. </li></ul>
  15. 15. Advantage <ul><li>The advantage is that the sheet need not be kept on the counter and hence a neat and clean look can be given to the counter. </li></ul><ul><li>To some extent the information about the guest staying can be kept secret. </li></ul>
  16. 16. Disadvantage <ul><li>The disadvantage is that the sheet can be easily misplaced if the desk clerks are careless. </li></ul><ul><li>Further the sheet may not be fully filled on days when there are very few arrivals and rest of it may be a waste. </li></ul>
  17. 17. Individual registration <ul><li>This is the system most prevalent system these days. </li></ul><ul><li>The cards may be designed so as to serve various purpose. </li></ul><ul><li>It may be made in duplicate or triplicate with the help of carbon papers so that one copy can be sent to FRRO as C form . </li></ul>
  18. 18. Advantage <ul><li>The advantage of the system is complete privacy of the guest information can be maintained. </li></ul><ul><li>Another advantage is that at rush hours many guests can be registered at the same time . </li></ul>