www.profilesinternational.com© 2012 Profiles International, Inc. All rights reserved.
CHARACTERISTICS OF DIFFICULT EMPLOYEES         Troublesome Personalities  Communication Problems                          ...
MANAGING DIFFICULT EMPLOYEES                     It has been estimated that difficult employees make up only 10% of a depa...
WHY YOU SHOULD KEEP DIFFICULT EMPLOYEESAlthough managing difficult employees takes time, it can beworth the effort to avoi...
SHOCKING STATISTICS• Costs to replace an employee equals 150% of the employee’s  annual compensation figure               ...
COST SCENARIO•   Company has 100 employees       • 10 employees are difficult employees (non-manager)       • Salary of th...
ASSESSMENTS   Assessments can provide a vast amount of   information that managers can use to make   decisions concerning ...
PROFILES MANAGERIAL FIT™•   People typically don’t quit their companies, they    quit their bosses. Profiles Managerial Fi...
OUR PROPOSALObjective•       Identify ways to motivate and work with        challenging employees.Process•       Select up...
PROFILES INTERNATIONAL INC.            Financial Services                       Retail & Consumer               Travel & H...
About Profiles International Inc.    Profiles International offers assessment solutions that enable organizations to selec...
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Managing Difficult Employees

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Identify ways to motivate and work with challenging employees.

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  1. 1. www.profilesinternational.com© 2012 Profiles International, Inc. All rights reserved.
  2. 2. CHARACTERISTICS OF DIFFICULT EMPLOYEES Troublesome Personalities Communication Problems Bad Attitudes Poor Performancewww.profilesinternational.com© 2012 Profiles International, Inc. All rights reserved. Managing Difficult Employees | 2
  3. 3. MANAGING DIFFICULT EMPLOYEES It has been estimated that difficult employees make up only 10% of a department or team, but they occupy 90% of a manager’s time.www.profilesinternational.com© 2012 Profiles International, Inc. All rights reserved. Managing Difficult Employees | 3
  4. 4. WHY YOU SHOULD KEEP DIFFICULT EMPLOYEESAlthough managing difficult employees takes time, it can beworth the effort to avoid additional hiring costs. Hiring Costs Include: • Salary • Benefits • Cost of advertising job • Time spent interviewing • Training investment • Learning curve expense (time for new employee to get up to speed)www.profilesinternational.com© 2012 Profiles International, Inc. All rights reserved. Managing Difficult Employees | 4
  5. 5. SHOCKING STATISTICS• Costs to replace an employee equals 150% of the employee’s annual compensation figure ex: salary = $40,000 cost to replace employee = $60,000• Costs to replace managerial or sales employees equals 200% to 250% of the employee’s annual compensation figure ex: salary = $70,000 cost to replace employee = $140,000 to $175,000** Source: Cost of Employee Turnover, by William G. Bliss, isquare.com (2012)www.profilesinternational.com© 2012 Profiles International, Inc. All rights reserved. Managing Difficult Employees | 5
  6. 6. COST SCENARIO• Company has 100 employees • 10 employees are difficult employees (non-manager) • Salary of those 10 employees combined is $500,000 • Company chooses to replace all 10 employees • Cost of replacing employees = $750,000 www.profilesinternational.com © 2012 Profiles International, Inc. All rights reserved. Managing Difficult Employees | 6
  7. 7. ASSESSMENTS Assessments can provide a vast amount of information that managers can use to make decisions concerning difficult employees. Assessments can: • Select people best suited to succeed in a particular job in your organization • Improve communication and relationships between employees and managers • Improve team performance and work place harmony • Build consistent culture and values throughout your organizationwww.profilesinternational.com© 2012 Profiles International, Inc. All rights reserved. Managing Difficult Employees | 7
  8. 8. PROFILES MANAGERIAL FIT™• People typically don’t quit their companies, they quit their bosses. Profiles Managerial Fit (PMF) measures critical aspects of compatibility between a manager and their employees. This report offers an in-depth look at one’s approach to learning, as well as six critical dimensions of compatibility with their manager: self-assurance, conformity, optimism, decisiveness, self-reliance, and objectivity.• Managers use this information for adapting their styles in order to get the most from each employee; improve communication; increase engagement, satisfaction, and productivity; and reduce employee turnover. www.profilesinternational.com © 2012 Profiles International, Inc. All rights reserved. Managing Difficult Employees | 8
  9. 9. OUR PROPOSALObjective• Identify ways to motivate and work with challenging employees.Process• Select up to 5 frontline managers.• Profiles International is offering a complimentary Profiles Managerial Fit ™ assessment for that management team .Click Here to Get Started or Give Us a Call at(877) 751-1644 www.profilesinternational.com © 2012 Profiles International, Inc. All rights reserved. Managing Difficult Employees | 9
  10. 10. PROFILES INTERNATIONAL INC. Financial Services Retail & Consumer Travel & Hospitality Education & Government Technology Healthcare Energy & Utilities Business Services Customer Highlights • Global employee assessment solutions company • Full range of instruments to select, evaluate and develop sales people • Exceptional science, web-based delivery technology and client service • Assessments used in over 120 countries worldwide • In business for over 20 years • Proud to work with exceptional clientswww.profilesinternational.com© 2012 Profiles International, Inc. All rights reserved. Managing Difficult Employees | 10
  11. 11. About Profiles International Inc. Profiles International offers assessment solutions that enable organizations to select the right people and develop them to their full potential. Our solutions help clients screen-out unsuitable candidates, match jobs that fit with inherent capabilities, understand strengths and limitations of successful onboarding, enhance performance and maximize their contribution to the organization. Where We Are Profiles serves over 120 countries around the globe and has material in 32 languages. Contact Us Profiles International www.profilesinternational.com (877) 751-1644 Check out our Blog info.profilesinternational.comwww.profilesinternational.com© 2012 Profiles International, Inc. All rights reserved. Managing Difficult Employees | 11
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