Have you ever made a really good hiring decision...where the candidate shined above everyone else and ended up contributing greatly to the organization? Have you ever made a really bad hiring decision...one that you regretted almost immediately and wished you had never made?
In most organizations, quality of employees is the single biggest factor that determines overall company success, especially in organizations focused on customer service. Selecting employees with the correct behavioral characteristics, for customer-facing positions, can be difficult! Hiring a candidate based solely on the traditional tools of resumes and interviews can be a risky decision for any organization.
What You Will learn:
The methodology for selection and development
How to leverage your resources throughout the selection, coaching, and development process!
How to leverage your resources for the greatest impact