The art of Getting Along - Tess George at ProductCamp Boston, April 2011

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Often, it may not be as easy as we think to understand the messages others are attempting to deliver, especially with the speed at which we work today. George will provide us with some guidelines that we can all use to ensure less stress and greater success in our communications each day.

Tess George is the founder and principal of Speakwell Training, which offers interactive workshops on interpersonal communications and presentation skills to both corporate and non-profit clients. For more information, check out her website: http://tessgeorge.com

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The art of Getting Along - Tess George at ProductCamp Boston, April 2011

  1. 1. The Art of Getting Along<br />Tess George<br />Speakwell Training<br />© 2011<br />
  2. 2. My First Job!<br />My First Job!<br />
  3. 3. “The most important single ingredient in the formula of success is knowing how to get along with people.”<br /> -Theodore Roosevelt<br />
  4. 4. Western Electric Study<br />Positive attention had highest impact on productivity<br />
  5. 5. 61% said interpersonal skills more important<br />
  6. 6. People Power<br />
  7. 7. People problems are more difficult than product problems<br />
  8. 8. The Art of Getting Along<br />
  9. 9. The Art of Getting Along<br />Attention<br />Respect<br />Tolerance<br />
  10. 10. Attention<br />Make Eye Contact<br />Shake Hands<br />Smile<br />Remember Names<br />
  11. 11. Attention: Listen Closely<br /><ul><li>Stop Talking
  12. 12. Avoid distractions
  13. 13. Concentrate
  14. 14. Don’t interrupt
  15. 15. Give Feedback
  16. 16. Understand Facts and Feelings</li></li></ul><li>Attention: Watch Body Language<br />Yours and Others’<br />
  17. 17. Attention: Ask Questions<br /><ul><li>Open
  18. 18. Closed
  19. 19. Follow-up
  20. 20. Tell me more.
  21. 21. Give me an example.
  22. 22. What makes you say that?
  23. 23. What else should I know?</li></li></ul><li>Emphasize Common Ground<br />
  24. 24.
  25. 25. How do we create mutual respect?<br />Respect Yourself<br />Accept other people as they are<br />Listen <br />Be honest<br />Praise in public, criticize in private<br />Don’t Gossip<br />Say please and thank you<br />Ask before borrowing property<br />Treat people like people<br />
  26. 26. Respect Yours and Others’<br />Rights<br />Intelligence<br />Humanity<br />
  27. 27. Tolerance<br />We’re all different<br />Don’t have to like each other<br />Have to get along<br />
  28. 28. Differences<br /><ul><li>Age
  29. 29. Race
  30. 30. Ethnic Background</li></li></ul><li>Differences: Gender<br />Contest vs. Community<br />
  31. 31. Personality Differences<br />Extroverts and Introverts<br />Slow and Fast Processors<br />Feelers and Thinkers<br />
  32. 32. Communication Style<br />
  33. 33. Mirror Others<br />
  34. 34. Give and Get:<br />Attention<br />Respect<br />Tolerance<br />
  35. 35. Go from a Sad Camper<br />
  36. 36. To a Happy Camper<br />

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