Communication skills

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Communication skills

  1. 1. COMMUNICATION SKILLS
  2. 2. Group members: • Ruchita sanghavi – 47 • Sandeep prasad – 46 • Ganesh saroj – 48 • Priyanka sawant – 49 • Kiran - 50
  3. 3. Introduction • There is a reason God gave us two ears but only one mouth. By listening actively we can • better understand what is expected of us, • build rapport with our coworkers, family and friends, • resolve problems, • grasp underlying meanings.
  4. 4. Types of listening • Discriminative listening • Comprehension listening • Critical listening • Biased listening • Evaluative listening • Appreciative listening • Sympathetic listening
  5. 5. The Importance of Good Listening Skills • Identification • Body Language • Respect • Comprehension • Response
  6. 6. Keys to Become a Better Listener Use your DISC drive • Desire • Interest • Self discipline • Concentration
  7. 7. Why You Need Good Listening Skills? • better understand assignments and what is expected of you; • build rapport with co-workers, bosses, and clients; • show support; • work better in a team-based environment;
  8. 8. Advantages of listening • Protects you from troubles • Lets you know what is going on • Makes you competent • Makes you look intelligent • Increases your power
  9. 9. Contd… • Helps you understand • Helps you negotiate • Defuses anger • Builds self esteem • Makes love real
  10. 10. Disadvantages of listening • Not able to see extra linguistic factors • Speed of speech • Cultural • Audience • Verbal
  11. 11. Contd… • Longevity • Fear • Conducive body postures • feedback
  12. 12. Examples
  13. 13. Conclusion Key to success: Become a more effective listener. Practice the active listening technique and make it one of your communication skills
  14. 14. Thank you for listening

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