comparision of dominos and pizza hut servicesPresentation Transcript
Founded in 1960 by Tom Monaghan
Second largest Pizza chain in US
9000 corporate and franchised stores across 60 nations. And 306
stores in INDIA.
Domino’s outlet in India opened in 1996
Jubilant Food Works Limited, a Jubilant Bhartia Group company
holds the Master Franchise rights for India, Nepal, Sri Lanka and
70 % from home deliveries
30 % from OTC sales
Entered India in 1996 through a franchise agreement
with Vam Bhartia Corp.
First outlet was opened in Delhi.
Domino's had the largest network in the fast food
segment in India- with 101 outlets across 40 cities.
Vision and Mission
Vision : exceptional people on a mission, to be the best pizza
delivery company in the world
Branding :Yeh hai rishton ka time
Logo: the three dots represents the stores that were opened in
Home delivery :
Starting in 1973, Domino's Pizza had a guarantee that customers
would receive their pizzas within 30 minutes of placing an order
"30 minute or Free" guarantee for orders placed in its stores
Indian Aspect (Home delivery)
Mode of payment: cash on delivery
Radius: 2 km from the centre
Delivery time: 11 am to 11 pm. During special occasions the time
Single Happiness Hotline number: 68886888
Guwahati contact number: 0361-2461333
For online order : www.dominos.co.in
If any wrong order is made by the customer, the money is reverted
back to the respective account after using credit card.
The home delivery service is not applicable on special occasions i.e.
when operating condition is difficult.
Maximum liability is Rs 300 if the delivery doesn’t
reaches the customer within 30 minutes.
Delivery guarantee is applicable at the first barrier point.
The driver is not penalized for late delivery
Dominos reserves the right to withdraw the service
guarantee without information.
Pizza hut is an American National chain and international franchise that
offers pizza along with salad,pasta,chicken wings, garlic bread etc.
• Pizza hut was founded in 1958 by brother Dan and Frank Carney in Wichita,
• Cooperatively known as Pizza Hut,Inc. it is a subsidiary of Yum! Brands,Inc.
Till 2007 its slogan was “Gather, round the good stuff” which was changed
to “Now You’re Eating !” in 2008-2009
From 2009-2013 its logo has been “Your favourite,your Pizza Hut.”
Pizza Hut 1st Outlet in
Vision and Mission
Vision :To improve the well being of our customers, community and
people connected to our enterprise. “RUN GREAT RESTURANTS”
Logo : Its first logo was its former mascot, Pete, holding the words Pizza
The logo which is there today was introduced in 1999
Home delivery :
Never eat cold pizza again—that’s the promise behind Pizza Hut's HOT
on the Dot campaign which started in August, 2011.
Pizza Hut’s Hate Late policy also guarantees you don’t have to wait more
than 30 minutes for your order—or it’s free.
Indian Aspects( Home delivery)
Mode of payment: Cash on delivery
Radius: 3km from the centre
Delivery time: 11 am in the morning to 10:30 pm.
Contact number: 0361-2467000, 2450073
Online delivery system only in Chennai.
Delivery is given even during festivals but during natural calamities ,the delivery
service is withdrawn temporarily because of the difficulties faced.
Hot promise is not applicable on New Year’s Eve, public holidays and religious
Maximum Pizza Hut Delivery liability is Rs 500.
Pizza Hut reserves right to withdraw the home delivery service promise without
Pizza Hut aims at Quick
and Fast Delivery of Food
Bollywood Actors KUNAL KAPOOR and LARA
DUTTA are the Brand Ambassador for Pizza Hut
Marketing mix in Dominos and
Various options are available
They try to come up with new varieties of pizza
These decisions are taken by the parent company
For quality and hygiene in pizza hut audit is done by parent
company in every 3 months and in dominos monthly inspection is
done by parent company.
Various chemicals and insect killing machines are installed in both
The manager in both dominos and pizza hut are well trained and
they themselves check the quality of food 3 times a day.
Product Offerings at DOMINOS
Beverages (tie-up with Coca Cola)
Chocó Lava Cake
The reputation of both the restaurants commands high prices
because of the quality of food provided but they take care of all
income level people
In pizza hut here is a Rs 99 plan with a 3 course menu and also
some other side dishes by adding certain amount to Rs. 99.
In dominos too, price ranges from low to high for different
varieties of pizza which is calculated to be the correct value of
food that is served and satisfies the kind of clients that is
willing to pay for it
initiatives such as Fun Meal and Pizza Mania have been
extremely popular with consumers looking for an affordable and
value for money meal option.
Indian toppings and vegetarian pizza.
Provides special mid and week offers and coupons (leads to
increase in word of mouth referral)
Leaflets with special coupons come along with newspaper
Special offers during festive season
decided by the parent company
New menus during festivals
Loyal customers are called upon texted to inform about various
3 dominos in Guwahati and 1 pizza hut.
Not many people can enjoy the home
delivery service of pizza hut
Dominos is reachable to many people.
Guwahati outlet- Pizza Hut
Consists of the staffs , waiters, cleaners, etc
In dominos, there is a training squad for the staffs
People are recruited by the manager
The east region HR office is in Kolkata and a small one in zoo
In pizza hut, high quality training given by Yum
Manager between time 8-11 advices the staff himself
In dominos & pizza hut every single person knows the job
of each other
Belief : equal opportunity and employment in both
Customer needs are identified by the parent company
Production Process of DOMINO’S
• Pizza Base
• Cheese blend
Oven • Capacity of 5
pizzas at a
Includes the ambiance and decor of the restaurant
Good music is played all the time
In dominos, we eat straight out of the pizza box. Instead of
proper menu, a leaflet is provided.
Dominos is casual but Pizza hut is formal
Both have good infrastructure
For suggestion & complaints
Dominos id : www.dominos.co.in
always complaining customers are handled with a SMILE
Pizza hut id: firstname.lastname@example.org
Questionnaire is given along with the bill
always complaining customers are handled politely and in a
To make ordering easy with all four of these revolutionary apps:
Android,Ipad,iPhone,Windows®Phone both Pizza Hut have come up with
mobile app services by which we can order for delivery in a few minutes.
Pizza Hut is the first to introduce it.
In Dominos, order is taken at the counter and the payment is to be made then and
there but in Pizza hut , a single waiter is allotted for a single table who takes our order.
in pizza hut, along with the bill comes a sweet little note saying "thanks“ but in pizza
hut, a questionnaire is provided along with the bill
Pizza hut can be booked for special occasions like birthdays, kitty parties(minimum
people = 20)
In pizza hut, while leaving there is a BELL, the pizza hut tradition which when ringed
indicates customer satisfaction
For older people and children waiting outside the pizza hut, special seats are