Conflict managementConflict management Meaning of conflict:Meaning of conflict:Conflict is a struggle between two or more forces thatConflict is a struggle between two or more forces thatcreates a tension that must be resolved.creates a tension that must be resolved.
Six steps of managing conflict :Six steps of managing conflict :1. Initiate dialogue1. Initiate dialogue2. Involve all parties2. Involve all parties3. Assimilate information3. Assimilate information4. Reinforce agreement4. Reinforce agreement5. Negotiate disagreement5. Negotiate disagreement6. Solidity agreements6. Solidity agreements
Negotiation SkillNegotiation Skill Negotiation is one of theNegotiation is one of themost commonmost commonapproaches used to makeapproaches used to makedecisions and managedecisions and managedisputes.disputes. It is also the majorIt is also the majorbuilding block for manybuilding block for manyother alternative disputeother alternative disputeresolution procedures.resolution procedures.
Gain recognition ofGain recognition ofeither issues oreither issues orparties;parties; Obtain informationObtain informationabout issues, interestsabout issues, interestsand positionsand positions ofofother parties;other parties; Educate all sidesEducate all sidesabout a particularabout a particularview of an issue orview of an issue orconcern;concern; Ventilate emotionsVentilate emotionsabout issues orabout issues orpeople;people; Change perceptions;Change perceptions; Mobilize public support;Mobilize public support; Buy time;Buy time; Bring about a desiredBring about a desiredchange in a relationship;change in a relationship; Develop new proceduresDevelop new proceduresfor handling problems;for handling problems; Make substantive gains;Make substantive gains; Solve a problem.Solve a problem. Test the strength ofTest the strength ofother parties;other parties;
Coaching skillCoaching skillMentorship can be defined as-Mentorship can be defined as- A significant, long-term,A significant, long-term,beneficial effect on the life orbeneficial effect on the life orstyle of another person, generallystyle of another person, generallyas a result of professional one-as a result of professional one-on- one contact.on- one contact. A mentor is one who offersA mentor is one who offersknowledge, insight, perspective,knowledge, insight, perspective,or wisdom that is especiallyor wisdom that is especiallyuseful to the other person.useful to the other person.
Advantages of coaching :Advantages of coaching :1.1. It requires the leastIt requires the leastcentralised staff co-centralised staff co-ordination, for everyordination, for everyexecutive can coach his men.executive can coach his men.2. Periodic feedback and2. Periodic feedback andevaluation are also a part ofevaluation are also a part ofcoaching, which yieldcoaching, which yieldimmediate benefits to animmediate benefits to anorganization, to the coachorganization, to the coachand to the subordinate. It isand to the subordinate. It islearning by doing.learning by doing.
Delegating skillDelegating skill The transfer of authority from one or moreThe transfer of authority from one or morepersons to one or more others.persons to one or more others.
Steps of successful delegation:Steps of successful delegation:1. Define the task1. Define the task2. Select the individual or team2. Select the individual or team3. Assess ability and training needs3. Assess ability and training needs4. Explain the reasons4. Explain the reasons5. State required results5. State required results6. Consider resources required6. Consider resources required7. Agree deadlines7. Agree deadlines8. Support and communicate8. Support and communicate9. Feedback on results9. Feedback on results
Influencing skillInfluencing skill Getting a result whichGetting a result whichmeets the legitimatemeets the legitimateneeds of both sides.needs of both sides. Achieving resultsAchieving resultswhich stickwhich stick ImprovingImprovingrelationshiprelationship
This is not influence. . .This is not influence. . . Forcing others to accept your point of viewForcing others to accept your point of view Continuously naggingContinuously nagging BargainingBargaining A DebateA Debate XX
Importance of the Influence skillImportance of the Influence skill Changes in organizationChanges in organization The rise of the ‘lean is mean’ cultureThe rise of the ‘lean is mean’ culture The rise of the patientThe rise of the patient Working across organizational boundariesWorking across organizational boundaries Challenging traditional concepts on demarcationChallenging traditional concepts on demarcationand authorityand authority
What’s “TIME MANAGEMENT?”What’s “TIME MANAGEMENT?” Set of principles,Set of principles,practices, skills, tools,practices, skills, tools,and systems which worksand systems which workstogethertogether To help you get moreTo help you get morevalue out of your timevalue out of your time With the aim ofWith the aim ofimproving the quality ofimproving the quality ofyour lifeyour life
Two Glasses = Two personsTwo Glasses = Two persons Blank space found = 24 hours in a dayBlank space found = 24 hours in a dayin the glassesin the glasses Different types of stones = Different type ofDifferent types of stones = Different type ofwork in awork in adayday
Time management = Stress managementTime management = Stress management